Patient Partnerships, One Coordinator at a Time: Join Our Team! The Institute for Hormonal Health is looking for a Patient Coordinator to join our team in Oakville!

The Institute for Hormonal Health (IHH) is the leading integrative medical clinic in Canada specializing in the treatment of health issues that are hormonal in origin. The Institute utilizes state-of-the-art technology and an unparalleled team of medical professionals to provide the highest level of care. To achieve optimal hormonal health, we look at the whole health of the patient and treat the cause rather than just the symptoms. IHH uses a proprietary model of collaboration between Medical Doctors and Naturopathic Doctors to provide an integrative and holistic approach to balancing hormones.

Why Join Our Team:

• ***Rewards that grow:***Competitive compensation. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services.
• Strength in harmony*:* Warm and personable team-based atmosphere. Work alongside a team of skilled professionals with access to a variety of treatments to help our patients achieve exceptional outcomes.
• Learn from the best: Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities.

What you’ll do:

• Work collaboratively with physicians to provide educational consultations using superior patient care and attention to patient needs
• Qualify patients, ensure enough time is spent with patients, all patient questions are answered and diligent follow up is completed for each consultation
• Prepare and provide treatment quotes to patients
• Ensure patients have clear pre and post treatment instructions prior to treatment via phone or email
• Schedule appointments
• Assist in orders placed
• Answers incoming inquiries from patients via telephone and email
• Facilitates bookings in coordination with the office manager
• Ensures patients receive all required instructions and packages after booking treatments
• Responsible for being the liaison between patient and practitioners with recommendations, prescription changes and inquiries.
• Responsible for chart review for upcoming appointments, ensuring all results are in prior to appointment
• Responsible for documenting patient discussions (appointment, inquires and all other patient interactions

What you will bring along:

To be successful in this role, you are someone who’s focused on patient care and customer service and preferably have worked within or is passionate about the integrative medical field.

• Previous customer focused role and/or clinic experience– preferably 2 years of medical office experience, including EMR or equivalent
• High attention to details
• High level of empathy and client focused mentality
• Flexible, adaptable and have an entrepreneurial spirit, that will enable you to become a driver in the team and contribute to the success of the clinic and team engagement
• Data entry and medical transcription an asset
• Strong organizational and time management skills
• Outstanding communication skills and excellent phone demeanor
• Extremely high proficiency in technology and software programs and the ability to learn new programs quickly
• Solid written and verbal communication skills
• Ability to handle confidential information
• Engaging personality and optimistic outlook
• Desire to be an integral part of a rapidly growing team dedicated to transforming the patient experience in the integrative medical world

GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodation is available upon request for candidates with disabilities taking part in all aspects of the selection process.