PEOPLE OPERATIONS & CONTRACT ADMIN CO-OP About TelMAX Inc. Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute Reporting to the People Operations Generalist, the People Operations & Contract Admin Co-op student plays a key role in supporting telMAX’s operational efficiency, compliance, and employee experience. This hybrid role is approximately 80% People Operations (HR) and 20% PMO, offering a unique opportunity to gain hands-on experience in both HR and project coordination functions. You will contribute to the creation, review, and management of documentation critical to telMAX’s growth, while also supporting employee programs, recruitment, and internal communications. This role is ideal for a detail-oriented, proactive student who thrives in a fast-paced, collaborative environment.

Responsibilities & Key Duties People Operations Support (80%)

• Assist in drafting, updating, and organizing People Operations policies, procedures, and internal communications
• Maintain accurate and confidential employee records in alignment with legislative and organizational standards
• Support onboarding and offboarding processes, including documentation, scheduling, and system updates
• Coordinate interview logistics and candidate communications
• Assist with job postings and tracking applications
• Help plan and execute employee engagement initiatives and internal events
• Support compliance tracking and reporting (e.g., training completion, employment standards)
• Contribute to internal reporting and data analysis related to People Operations metrics

Project Management Office (PMO) Support (20%) Documentation & Administration

• Draft, update, and maintain a wide range of legal agreements, policies, and amendments
• Review and revise existing contracts and templates to ensure relevance and accuracy
• Maintain an organized system of digital records within shared drives and the company’s vendor management tool (Clad)
• Prepare written notices and correspondence to vendors, municipalities, and other stakeholders

Compliance & Governance

• Ensure all contracts and legal documents adhere to applicable legislation, regulations, and internal policies
• Monitor contract renewals, expirations, and key milestones to maintain compliance and business continuity
• Conduct research on bylaws, municipal requirements, and other regulatory guidelines impacting telMAX’s operations

Collaboration & Communication

• Liaise across departments to coordinate key contract terms and ensure alignment with project objectives
• Review and interpret third-party contracts, providing insights or recommendations where necessary
• Support cross-functional collaboration to uphold transparency and consistency in contract management practices

Operational Support

• Assist with day-to-day operational and administrative tasks, such as developing process maps (Visio), conducting data analysis (Excel), updating presentations, and maintaining meeting documentation

Experience & Skills

• Strong computer skills, including Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Excellent analytical, writing, and organizational skills
• Keen attention to detail with a commitment to accuracy and quality
• Strong time management skills with the ability to manage multiple priorities
• Demonstrated ability to maintain confidentiality and exercise sound judgment
• Highly professional and diplomatic with a positive, proactive attitude
• Ability to take initiative and work effectively with minimal supervision
• Strong interpersonal and communication skills, with the ability to collaborate across teams
• Adaptable and resourceful in a dynamic, fast-paced environment
• Driven by curiosity, problem-solving, and continuous learning
• Experience working in a diverse and inclusive environment

Education

• Must be currently enrolled in an official co-operative education program at a recognized Canadian post-secondary institution
• Pursuing a diploma or degree in Human Resources, Business Administration, Law, or a related field
• Eligibility to work full-time during the co-op term as per school guidelines

ImPACT Values

• Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

• Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

• Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are.  By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

• Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Equity Statement telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.