Investments Operations Analyst
About the role
A career as an operational analyst in the great team of Investment Operations at National Bank means acting as an expert in handling our clients' requests. It is through your mastery of our processes and tools, your curiosity, your diligence, and your efficiency in processing daily operational activities that you have a positive impact on the client, the Bank, and your team!
Your job:
- Ensure diligent handling of various requests from our clients and partners
- Analyse and interpret data to accurately carry out administrative requests
- Achieve productivity and quality objectives and master end-to-end processes
- Carry out the activities assigned to you and proactively support your colleagues
- Ensure alignment with organizational and team priorities, both in terms of work organization and our behavioral values
- Identify ways to improve performance and the experience of our clients and employees
- Contribute to making the team's environment even more positive
Yourteam:
Our large team is composed of teams in charge of the following activities in collaboration with our wealth management partners/business lines:
- Account openings and document management
- Account and asset transfers
- Account and securities administration
- Operational support to our partners
We are several positions to fill like permanent or temporary. Within the sector, you will be part of a team of 20 to 40 colleagues, and the manager will depend on the assigned team. Our team stands out for a culture that commits to a balance between performance, daily enjoyment, and development opportunities.
Prerequisites:
- 3-year college diploma (DEC) or equivalent
- Experience in customer service and/or administrative activities (ideally in a financial environment)
- Ease of use with Microsoft softwares
- Knowledge of banking systems, such as OSS‑T80, Filenet, GDI, Accurate (an asset)
- Sense of initiative, diligence, autonomy
- Effective prioritization
Languages:
French
Skills
Continuous Improvement Customer Service Finance Microsoft Office Teamwork Initiative Learning Agility Prioritization Data Analytics Learning and Development Rigor
About National Bank of Canada
At National Bank, we believe in the potential of each individual, and that even the smallest gestures can make a big difference. When we help others accomplish their projects, we help empower them and the community at large.
We try to make a difference through innovation, but above all, by putting people first. By taking the time to listen and letting our actions speak for themselves. By remaining bold and passionate. By developing lasting relationships as partners and allies.
Together we can achieve great things and create a positive impact.
Want to learn more about us?
For advice on your personal finances, visit: nbc.ca/advice For advice on your business, visit: nbc.ca/business For career opportunities, visit: jobs.nbc.ca For all the latest news, visit: nbc.ca/news
By clicking "Follow" above, you may receive communications from National Bank, either in your LinkedIn inbox or by other means via LinkedIn, about products and services that could interest you. Learn more at: www.nbc.ca/socialnetworks.
Investments Operations Analyst
About the role
A career as an operational analyst in the great team of Investment Operations at National Bank means acting as an expert in handling our clients' requests. It is through your mastery of our processes and tools, your curiosity, your diligence, and your efficiency in processing daily operational activities that you have a positive impact on the client, the Bank, and your team!
Your job:
- Ensure diligent handling of various requests from our clients and partners
- Analyse and interpret data to accurately carry out administrative requests
- Achieve productivity and quality objectives and master end-to-end processes
- Carry out the activities assigned to you and proactively support your colleagues
- Ensure alignment with organizational and team priorities, both in terms of work organization and our behavioral values
- Identify ways to improve performance and the experience of our clients and employees
- Contribute to making the team's environment even more positive
Yourteam:
Our large team is composed of teams in charge of the following activities in collaboration with our wealth management partners/business lines:
- Account openings and document management
- Account and asset transfers
- Account and securities administration
- Operational support to our partners
We are several positions to fill like permanent or temporary. Within the sector, you will be part of a team of 20 to 40 colleagues, and the manager will depend on the assigned team. Our team stands out for a culture that commits to a balance between performance, daily enjoyment, and development opportunities.
Prerequisites:
- 3-year college diploma (DEC) or equivalent
- Experience in customer service and/or administrative activities (ideally in a financial environment)
- Ease of use with Microsoft softwares
- Knowledge of banking systems, such as OSS‑T80, Filenet, GDI, Accurate (an asset)
- Sense of initiative, diligence, autonomy
- Effective prioritization
Languages:
French
Skills
Continuous Improvement Customer Service Finance Microsoft Office Teamwork Initiative Learning Agility Prioritization Data Analytics Learning and Development Rigor
About National Bank of Canada
At National Bank, we believe in the potential of each individual, and that even the smallest gestures can make a big difference. When we help others accomplish their projects, we help empower them and the community at large.
We try to make a difference through innovation, but above all, by putting people first. By taking the time to listen and letting our actions speak for themselves. By remaining bold and passionate. By developing lasting relationships as partners and allies.
Together we can achieve great things and create a positive impact.
Want to learn more about us?
For advice on your personal finances, visit: nbc.ca/advice For advice on your business, visit: nbc.ca/business For career opportunities, visit: jobs.nbc.ca For all the latest news, visit: nbc.ca/news
By clicking "Follow" above, you may receive communications from National Bank, either in your LinkedIn inbox or by other means via LinkedIn, about products and services that could interest you. Learn more at: www.nbc.ca/socialnetworks.