This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

This position is a part of the Non-Academic Staff Association (NASA).

This position has an end date of December 15, 2027, and offers a comprehensive benefits package.

Location - This role is in-person at North Campus Edmonton.

Reporting to the Clinical Finance Services Lead, the Patient Services Clerk provides clerical, administrative, financial and reception support to the patients, students and instructors. This position works in a busy environment, answering a high volume of phone calls and acts as the first-point of contact with patients and students.

The Faculty of Medicine & Dentistry is one of the world’s top academic health science centres. With 21 departments, multiple research institutes and centres, and a focus on excellence in education, research, and clinical care, the faculty trains outstanding medical and dental professionals and drives global health innovation in collaboration with partners across sectors.

• Registers new and existing patients, confirms patient demographics, and adds dental insurance if applicable at check in.

• Review treatment entered for appropriate fee codes, make changes as required, and submits insurance forms via CDAnet or mail and collects payments and allocate to appropriate bank.

• Processes cheque, debit, and credit card payments and completes daily deposits

• Coordinates and receives documents (referral letters, correspondence, medical history
  documents, etc.), and scans into patients’ electronic charts in axiUm database

• Validates insurance coverage prior to the appointments.

• Uses SoD Dashboards and related ‘audit rules’ in scheduling periodontal treatment and
  maintaining accuracy of chart information

• Dental Office Certificate or other dental-related post-secondary training

• Minimum 2 years of relevant experience in a fast-paced dental office

• Experience with processing a large volume of patient traffic and phone calls

• Proficient with dental software

• Experience with POS devices, processing payments and completing deposits

• Ability to critically analyze all aspects of the patient record and identify any required changes

• Accurate data entry skills; strong attention to detail

• Ability to multi-task in a fast-paced and diverse work environment that is dynamic and constantly changing

• Excellent communication skills (listening, verbal, and written) and interpersonal skills

• Well-developed organizational skills with the ability to meet deadlines and prioritize activities

• Proficiency using information technology including MS Office applications and Google Suite.

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.