Customer Support Representative Tier 1
Top Benefits
About the role
Access Communications is seeking an energetic, motivated, customer focused individual to join our team. Access is a fast paced, dynamic organization, with a positive work environment. As one of Saskatchewan’s Top Employers, one of Achievers 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package.
Do you like working with all kinds of interesting people? If so, we have a fantastic opportunity for a full-time Customer Support Representative in North Battleford , SK
As a community owned co-operative, we pride ourselves on putting our customers first and being available when they need us most. This means shifts can include days, evening, and weekends.
As a Customer Support Representative:
- You love to save the day, taking ownership of and finding creative solutions for any problems that come your way over the phone or in retail.
- You use a positive approach to help customers with a variety of things, including choosing the best packaging options, booking technician visits, understanding their bill, etc.
- You have the aptitude to learn all about our awesome products and services, including cool equipment like TiVo boxes. And can teach customers about them, too!
- You’re fast on your feet & can keep up with constantly evolving information and procedures as part of a high-tech company that leads the way in TV, Internet, Phone, and Security services.
- You have a flexible schedule, and are able to work a combination of days, evening and weekends with open availability.
Competencies you have for success:
- Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, and patience.
- Talent for handling a large number of calls efficiently and accurately in a busy environment.
- Continually striving to achieve targets and metrics.
- Ability to respond positively to constructive feedback.
- Ability to put into practice training you receive on basic troubleshooting.
- Capacity to quickly adapt to new processes, procedures, and technology.
- Previous Call Centre experience is an asset but not required.
- Minimum grade 12 education.
- Clear Criminal Record Check.
The benefits:
- Great Salary – Starting at $22.88/ hour!
- Outstanding Benefits Package, including Health, Dental and Vision
- Amazing competitive staff discounts on all services
- Company matched pension plan.
- Health and Wellness benefits
- Ongoing training and development opportunities with opportunities for career advancement.
- Volunteer Opportunities! We do great things in the community, and everyone here is part of that.
Applications are due on Friday, October 31, 2025.
About Access Communications Co-operative Ltd
Access Communications Co-operative Limited is a 100% Saskatchewan-owned not-for-profit co-operative. Our community ownership structure makes us different than our competition. Assisted by more than 300 employees, our co-operative now serves over 235 communities and 200,000 sq km of rural areas across Saskatchewan, with retail offices in Regina, Weyburn, Estevan, Yorkton, North Battleford, La Ronge and Saskatoon.
Access Communications is a market leader, providing valued customers across the province with cable television including digital and high definition services, home security monitoring, as well as a full complement of high speed & wireless internet and phone services for residential & businesses.
Through AccessNow TV, our community channel, we provide the opportunity for local community groups to develop programming and broaden their base of exposure. AccessNow TV is where you will find what's happening around your community. Access is honoured to showcase the stories of Saskatchewan and its communities.
Our co-operative principles are at the heart of our business and make us a successful, community-minded organization. Our energetic staff, amazing volunteers, and a dedicated board of directors have built a strong foundation that will continue to provide more community television, better service and more varied products to our customers.
We do our part every day to make Saskatchewan a better place to live.
Customer Support Representative Tier 1
Top Benefits
About the role
Access Communications is seeking an energetic, motivated, customer focused individual to join our team. Access is a fast paced, dynamic organization, with a positive work environment. As one of Saskatchewan’s Top Employers, one of Achievers 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package.
Do you like working with all kinds of interesting people? If so, we have a fantastic opportunity for a full-time Customer Support Representative in North Battleford , SK
As a community owned co-operative, we pride ourselves on putting our customers first and being available when they need us most. This means shifts can include days, evening, and weekends.
As a Customer Support Representative:
- You love to save the day, taking ownership of and finding creative solutions for any problems that come your way over the phone or in retail.
- You use a positive approach to help customers with a variety of things, including choosing the best packaging options, booking technician visits, understanding their bill, etc.
- You have the aptitude to learn all about our awesome products and services, including cool equipment like TiVo boxes. And can teach customers about them, too!
- You’re fast on your feet & can keep up with constantly evolving information and procedures as part of a high-tech company that leads the way in TV, Internet, Phone, and Security services.
- You have a flexible schedule, and are able to work a combination of days, evening and weekends with open availability.
Competencies you have for success:
- Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, and patience.
- Talent for handling a large number of calls efficiently and accurately in a busy environment.
- Continually striving to achieve targets and metrics.
- Ability to respond positively to constructive feedback.
- Ability to put into practice training you receive on basic troubleshooting.
- Capacity to quickly adapt to new processes, procedures, and technology.
- Previous Call Centre experience is an asset but not required.
- Minimum grade 12 education.
- Clear Criminal Record Check.
The benefits:
- Great Salary – Starting at $22.88/ hour!
- Outstanding Benefits Package, including Health, Dental and Vision
- Amazing competitive staff discounts on all services
- Company matched pension plan.
- Health and Wellness benefits
- Ongoing training and development opportunities with opportunities for career advancement.
- Volunteer Opportunities! We do great things in the community, and everyone here is part of that.
Applications are due on Friday, October 31, 2025.
About Access Communications Co-operative Ltd
Access Communications Co-operative Limited is a 100% Saskatchewan-owned not-for-profit co-operative. Our community ownership structure makes us different than our competition. Assisted by more than 300 employees, our co-operative now serves over 235 communities and 200,000 sq km of rural areas across Saskatchewan, with retail offices in Regina, Weyburn, Estevan, Yorkton, North Battleford, La Ronge and Saskatoon.
Access Communications is a market leader, providing valued customers across the province with cable television including digital and high definition services, home security monitoring, as well as a full complement of high speed & wireless internet and phone services for residential & businesses.
Through AccessNow TV, our community channel, we provide the opportunity for local community groups to develop programming and broaden their base of exposure. AccessNow TV is where you will find what's happening around your community. Access is honoured to showcase the stories of Saskatchewan and its communities.
Our co-operative principles are at the heart of our business and make us a successful, community-minded organization. Our energetic staff, amazing volunteers, and a dedicated board of directors have built a strong foundation that will continue to provide more community television, better service and more varied products to our customers.
We do our part every day to make Saskatchewan a better place to live.