Operations Program Lead

Reporting to the Senior Director, Operations (YVR), we are seeking a highly organized and self-driven Operations Program Lead to elevate operational performance through BI-driven reporting and practical process improvements. This role oversees key administrative functions, including minute-taking, event planning, operational scheduling, and support for operational initiatives. The position collaborates across teams to ensure smooth day-to-day operations while contributing to strategic priorities across the organization.

Responsibilities

• Provides administrative support to the Operational leadership team
• Operational Reporting & BI: Collect, organize, and report operational information using Excel and BI tools to enable timely updates, decisions, and continuous improvement.
• Minute-Taking: Attend meetings and accurately capture minutes, ensuring all action items, decisions, and key points are documented and communicated in a timely and clear manner.
• Event Planning & Coordination: Take the lead in organizing and coordinating company events, training sessions, team-building activities, and other internal/external events, handling logistics, scheduling, vendor coordination, and event follow-ups.
• Support for Administrative Projects & Process Improvement: Lead or assist in projects with various departments that enhance office efficiency, employee satisfaction, and overall team performance, including identifying gaps and implementing process improvements.
• Confidentiality & Compliance: Handle sensitive company and employee information with discretion and confidentiality, ensuring compliance with company policies and legal requirements across all administrative functions.
• Cross-Departmental Coordination: Provide administrative support to various departments as needed, ensuring efficient communication and handling of urgent administrative requests.

Qualifications

• Exceptional skillset in Excel, other BI tools experience is considered an asset
• Proven experience in an administrative or support role, with at least 3+ years of experience in project coordination, office management, or event planning.
• Strong organizational and multitasking skills with the ability to prioritize tasks effectively and manage multiple projects simultaneously.
• Exceptional written and verbal communication skills, with a focus on building relationships and ensuring smooth communication across teams and departments.
• Experience in event management.
• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
• Proficient in using inventory management systems.
• High level of discretion and confidentiality.

What We Offer

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• A collaborative, inclusive, and supportive team environment.
• A dynamic work culture with a focus on continuous improvement and innovation.
• The chance to make a meaningful impact on the team and company culture.

Salary: $65,000 - $75,000

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!