Position Summary

Reporting to the Program Manager of Perioperative & Perianesthesia Services, the Perioperative Clerk provides clerical support within the Perioperative Services department in support of patient flow and access to care. This role serves as a primary point of contact for patients, families, and system partners, supports accurate entry and maintenance of patient information within clinical systems, and facilitates communication with care teams and external partners. The Perioperative Clerk contributes to safe, timely, and well- coordinated care by maintaining high standards of customer service, data quality, confidentiality, and teamwork.

Key Responsibilities

• Provides excellent customer service to all patients and system stakeholders of the department.
• Receiving and assisting patients in a caring and friendly manner and dealing with inquiries appropriately within departmental policies and guidelines.
• Works in a collegial manner with management, nursing, physicians, volunteers, and other team members across the organization as well as other health care facilities to ensure optimal communication and patient care.
• Using such systems as SURGINET, PM Office, SN report builder applications and electronically enters patient information to support patient care as required.
• Directs patients and families to appropriate areas of the hospital and arranges assistance as necessary.
• Ensures excellent data quality by following all procedures and standards associated with quality data.
• Arranging patients’ appointments with physicians or other services at the request of the nurse.
• Arranging patient transfers and liaising with external agencies to book emergency and private transport of patients.
• Maintains the work area in an orderly manner and assists with receiving, distributing and storing articles brought to the unit.
• Processing mail, photocopying, faxing, other related clerical duties as required.
• Completes general department filing as well as retrieves and files copies of medical records and documentation for each patient when necessary.
• Ensuring prompt and safe service that meets accuracy and reliability standards.
• Maintaining professional working relationships with all members of the team including internal and external partners and stakeholders.

Performs other duties as may be assigned by the direct manager.

Qualifications

Education

• Ontario Secondary School Diploma or equivalent is required.
• Successful completion of a Medical Terminology course required.
• Completion of relevant post-secondary program is preferred (such as Medical Office Administration)

Experience

• Minimum of one (1) year experience working in a clerical/administrative role required.

• Preference given to candidates with previous acute care experience.

Skills and Traits

• Keyboarding skills; minimum of 40 words per minute required.

• Must be able to meet the physical and emotional responsibilities of the role, including standing and walking for extended periods, frequent and repetitive pushing, pulling, bending, and lifting up to 50 pounds, as well as safely operating equipment.

• Ability to meet the physical demands of the position, as outlined in the Physical Demands Analysis (PDA).

• Demonstrates proficiency in written and verbal communication, with strong interpersonal and organizational skills.

• Provides excellent customer service and contributes positively to teamwork and collaborative working relationships.

• Effectively prioritizes workload, adapts to changing priorities, and remains composed in fast-paced or stressful environments.

• Works independently with sound judgment, while remaining flexible to meet departmental and organizational needs.

• Demonstrates understanding of, and commitment to, equity, diversity, inclusion, and psychological safety.

• Upholds professionalism, ethical conduct, confidentiality, and respectful interactions.

• Models behaviour aligned with OSMH’s mission, vision, and values.

• Uses required technology and digital tools effectively and demonstrates a willingness to learn new systems.

• Contributes to a culture of safety and continuous improvement by identifying risks, following safe work practices, and supporting quality initiatives.

• Demonstrates a commitment to ongoing professional and personal development through continuous learning and reflective practice.

Other

Our Employees Enjoy

• a professional practice environment
• a collaborative atmosphere with emphasis on teamwork
• wellness initiatives
• continuing education grants
• employee recognition and assistance programs
• a competitive salary and benefits package
• equal opportunities for growth and development

Employment Equity

OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.

Accommodation in the Workplace

Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.

Health & Safety Responsibilities

OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.

Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.

As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.

Artificial Intelligence (AI) Use in Hiring at OSMH

OSMH may utilize automated screening tools (i.e. questionnaires) to highlight candidates' qualifications; however, OSMH does not involve the use of artifical intelligence (AI) to screen, assess, or select applicants. We recommend applying directly through our website as all applications are reviewed by our recruitment team.

Closing Statement

OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital. As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.

If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.