Location: Frisco, Colorado

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Title: Ticket Seller

Job Status: Seasonal

Compensation And Benefits

• Compensation: Proposed hiring rate of $17.50 to $19.20+, actual pay will be adjusted based on experience.
• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary The Ticket Seller position is a part-time, front-line position that involves dealing with a potentially high volume of guests. A Ticket Seller is expected to sell and fulfill all ticket products for Copper Mountain and act as an information source for our guests. Ticket Sellers will be responsible for their station each day, completing our closing procedures and reviewing end-of-day reports to ensure all transactions were fulfilled accurately. Strong guest service skills, cash handling, and general computer experience are a plus. Candidates must be able to commit to working a minimum of 3 shifts per week (6-20 hours/week). Candidates must also be flexible in the days that they are available to work, understanding that our highest volume times are weekends and holidays

Essential Duties And Responsibilities

• Using RTP, quickly & accurately sell and fulfill all ticket products and offer guidance in the selection of ticket products appropriate to the needs of the guests.
• Using RTP, is able to “hotlist” or “un-hotlist” passes or tickets, troubleshoot ticket-scanning issues, and know how to enter and/or verify season pass waivers.
• Understands, supports and implements strategies for reaching sales targets
• Sells appropriate products as outlined by company policies and departmental requirements
• Provide accurate information to our guests and other staff about all aspects of Copper Mountain.
• Handling cash transactions and providing change accurately.
• Know and be up to date on all prices, promotions, programs, events and policies of Copper Mountain.
• Handle all inquiries and complaints, either over the phone or in person, in a professional and competent manner
• Continue to provide excellent guest service even in a fast-paced, high-pressure environment.
• Adhere to all company and department policies
• Strive to continually exceed our guests’ expectations and provide them with the finest mountain experience.
• Work productively in a team environment
• Any special tasks requested by the Director, Manager, Supervisors or Foremen.

Other Duties As Assigned

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.
• This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.

Personal Attributes

• Is honest and has the highest integrity
• Is able to handle and manage confidential information
• Has the guest’s interest in mind at all times
• Professional appearance. Adheres to all grooming guidelines
• Follows established policies and procedures
• Is supportive of Core Values
• Sets the example for others and is above reproach
• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast paced, potentially high-pressure environment
• Is flexible with hours and days of work
• Is able to work any hours of the day, any days of the week
• Team player
• Positive attitude
• Must speak and read English fluently

Basic Requirements

• Must be able to lift and carry items up to 50 lbs.
• Must be able to read Copper Mountain literature & forms
• Must have the ability to deal with all levels of activity for long periods of time.
• Must be able to speak clearly and have adequate hearing ability for conversations in a noisy environment.
• Must be at least 18 years old

Preferred Experience And Special Skills

• Minimum 2 years’ guest service experience preferred
• Proven Strong communication and organizational skills required
• Computer proficiency required and should include a propensity to learn additional computer systems quickly
• Previous Destination Resort experience in a high-volume, customer-oriented environment preferred

This position will be posted and accepting applications until Wednesday, October 15th.

POWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.

Can you see yourself here- Apply now!