Summary of Duties

Responsible for overseeing and confirming OR bookings within PICIS and assisting the management of equipment conflicts, special needs and cancellations. Negotiates changes with stakeholders to maximize resource use. Provides complete and accurate documentation for every in/outpatient, as well as, informing newly admitted patients of regulations and procedures. Oversees daily bed assignments based on defined guidelines, and assists in weekly forecasting of capacity. Regularly liaises with the operating room, surgeon offices, preadmission clinics, inpatient care managers and team leaders to coordinate OR schedule, preadmission clinic appointments and admissions. Creates Pre-admission/Same Day Surgery/recurring accounts, as well as, processes all patient admissions in the patient care system. Contacts patients to confirm scheduled time and date of surgery, and responds to patient enquiries. Processes and compiles charts for patient admissions. Reports jointly to Holland Centre Manager of Outpatient Services and OR Manager.

Qualifications/Skills

• Grade 12 education;
• Post-secondary business/secretarial courses;
• Computer/typing skills including Windows and MS Word are required;
• Minimum 40 w.p.m typing speed with maximum 5% error rate;
• Minimum two (2) years’ experience in a busy receptionist area, preferably in a hospital/health care environment;
• Demonstrated ability to multi-task and prioritize independently;
• Experience with scheduling applications (e.g. OR Scheduling – PICIS; Bed Management System) desired;
• Ability to work under pressure in a fast-paced environment with flexibility and diplomacy while providing excellent customer service;
• People person with strong verbal and written communication skills; customer focused with attention to detail;
• Good inter-personal skills and ability to work well with a diverse group of individuals;
• Excellent organizational skills;
• Previous Admitting/OR Booking schedule experience is a definite asset.