Top Benefits
About the role
Job Description
What is the opportunity? As Manager of the Fee Based Service team, lead a high-performing group while serving as the first level of escalation for quality and problem resolution. Work closely with the Senior Manager to operationalize process improvements, implement new initiatives, and drive efficiency gains through project work and strategic initiatives. Key responsibilities include maintaining established service level agreements with front office partners and ensuring the team delivers on departmental goals and objectives. Throughout, balancing business needs with operational and credit risk mitigation is essential—all while enhancing the client experience. What will you do? Delivers on superior client experience; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better. Ensures department employees understand Fee Based Service operations and Wealth Management strategic goals and the key impact their team's day to day performance has on end-to-end service delivery and client satisfaction. Leads by example, demonstrates the Leadership Model behaviours consistently creating a positive and productive work environment on a daily basis. Leads focused efforts in establishing individual goals, leading performance enablement, supporting employee development, career coaching and rewarding strong performance. Recruits, retains, and motivates top talent to ensure business success and robust succession planning. Manages and works on ServiceLink and Seranova queues to meet SLAs and to optimize service delivery and team productivity. Actively participates in business planning with the Senior Manager, supporting Fee Based Service and business strategies. Leads work effort across the team to enable cross skilling, training and understanding the value and importance of continuous learning and an agile, flexible, and adaptable workforce. What do you need to succeed?
Must haves
3+ years of securities, banking, wealth management and/or advisory services industry experience 2+ years demonstrated and sound managerial experience leading and managing a team Hands-on experience with A+, Advisor, and PIM products Proven track record as an outstanding service representative with strong problem-solving abilities Ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management Nice-to-have: Experience managing SLAs and service queue management systems Background in process improvement and operational efficiency initiatives Knowledge of compliance, risk management, and regulatory requirements in wealth management Experience with project management and cross-functional collaboration What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Flexible work/life balance options. Opportunities to do challenging work. Opportunities to take on progressively greater accountabilities. Access to a variety of job opportunities across business.
Job Skills
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-30 Application Deadline: 2026-08-04 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Not the right fit? Search for Fee Based Service Manager jobs in Toronto, Ontario, Canada
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Similar Jobs
Top Benefits
About the role
Job Description
What is the opportunity? As Manager of the Fee Based Service team, lead a high-performing group while serving as the first level of escalation for quality and problem resolution. Work closely with the Senior Manager to operationalize process improvements, implement new initiatives, and drive efficiency gains through project work and strategic initiatives. Key responsibilities include maintaining established service level agreements with front office partners and ensuring the team delivers on departmental goals and objectives. Throughout, balancing business needs with operational and credit risk mitigation is essential—all while enhancing the client experience. What will you do? Delivers on superior client experience; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better. Ensures department employees understand Fee Based Service operations and Wealth Management strategic goals and the key impact their team's day to day performance has on end-to-end service delivery and client satisfaction. Leads by example, demonstrates the Leadership Model behaviours consistently creating a positive and productive work environment on a daily basis. Leads focused efforts in establishing individual goals, leading performance enablement, supporting employee development, career coaching and rewarding strong performance. Recruits, retains, and motivates top talent to ensure business success and robust succession planning. Manages and works on ServiceLink and Seranova queues to meet SLAs and to optimize service delivery and team productivity. Actively participates in business planning with the Senior Manager, supporting Fee Based Service and business strategies. Leads work effort across the team to enable cross skilling, training and understanding the value and importance of continuous learning and an agile, flexible, and adaptable workforce. What do you need to succeed?
Must haves
3+ years of securities, banking, wealth management and/or advisory services industry experience 2+ years demonstrated and sound managerial experience leading and managing a team Hands-on experience with A+, Advisor, and PIM products Proven track record as an outstanding service representative with strong problem-solving abilities Ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management Nice-to-have: Experience managing SLAs and service queue management systems Background in process improvement and operational efficiency initiatives Knowledge of compliance, risk management, and regulatory requirements in wealth management Experience with project management and cross-functional collaboration What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Flexible work/life balance options. Opportunities to do challenging work. Opportunities to take on progressively greater accountabilities. Access to a variety of job opportunities across business.
Job Skills
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-30 Application Deadline: 2026-08-04 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Not the right fit? Search for Fee Based Service Manager jobs in Toronto, Ontario, Canada
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.