The Bilingual Training & Development Sr. Coordinator is responsible for effectively delivering comprehensive process and skill-based training for New Business – Retail Insurance Operations. Partnering with the Business Leads and other key stakeholders, the coordinator will ensure support for all necessary learning & development as well as maintaining related procedural documentation and knowledge database content as required. Position Responsibilities: Facilitate Learning Delivery Facilitate training pertaining to New Business in both English and French Provide effective support and motivation to groups of learners, focusing on adult learning principles Demonstrate excellence across the spectrum of facilitation skills including but not limited to: Comprehension and application of learning or performance objectives, creating optimal learning environments and adjusting facilitation approach to meet learner needs while continuing to drive program objectives. Learning Assessment Delivery Identification of learner risk during facilitation to initiate the risk mitigation process with Manager, New Business & Inforce Insurance Support Services & Development and the Operations leadership team Provide progress updates to BE Leads, the Manager and other stakeholders Recommending, planning, and implementing learning risk mitigation strategies during and post training Learning Planning & Mentorship Collaborate with key partners to identify training needs and map out training plans for internal team training pertaining to upcoming FASAT system changes Participate in train the trainer sessions and self-guided study to learn new content Coordinate all aspects of learning delivery Maintain the integrity and quality of the Knowledge Management System Manage the maintenance, enhancements and ongoing growth of an internal knowledge management system working closely with Subject Matter Experts to ensure standardization and alignment with the organization’s knowledge management standards and strategy for all process and procedural documentation. Consult with business partner leaders and departments to ensure they are adhering to the knowledge management strategy for all processes and procedures and support projects to update documentation as required. Required Qualifications: Bilingual (French/English) is required -The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. 3 – 4 years of related industry experience. Insurance operational and related system knowledge a strong asset. Strong technical skills and experience with learning and facilitations software. Strong ability to present information, provide instruction and direction to manage learners. Ability to work under pressure, prioritize workload and adapt to changing circumstances. Customer obsession mindset. Learn new information quickly and collaborate effectively with internal and external partners. Virtual facilitation skills that can engage online learners is an asset. Experience in adult learning theory and methodology is an asset. Facilitation certification is an asset. Ability to make an impact through influencing skills. Excellent written and verbal communications skills, proof reading skills and documentation skills. Preferred Qualifications: You obsess about customers, listen, engage, and act for their benefit. You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. You thrive in teams and enjoy getting things done together. You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $51,975.00 CAD - $86,625.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We are committed to creating a workplace that offers unlimited opportunities for employees to realize their career goals. Whether it’s working abroad, exploring a new career direction or simply progressing in their chosen field, we help our employees reach their full potential.