Manager, Facility Allocation & Community Sport
Top Benefits
About the role
Position Type:
Contract NU (Full Time) (Fixed Term)
Closing Date:
May 24, 2026
Salary/Wage Range:
$92,335.00 - $115,419.00
Working for the City of Burlington
A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
Type of Vacancy
Existing Vacancy
Hours of Work
35 hours per week
Contract Length
18 Months (until December 31, 2027)
Department
Recreation, Community & Culture
Location
This position is eligible for a hybrid work model. When attending an event or meeting in person, your primary office location will be based out of Alton Community Centre. Work location is subject to change at the discretion of the City due to operational demands. Effective September 2027, this role will be required to be on site 50% of the time each month.
Position Overview
This position provides strategic oversight for the allocation of Recreation, Community and Culture (RCC) facility assets, including sports fields, ice pads, gymnasiums, ball diamonds, and community rooms. Working within a complex, highly customer‑focused environment, the role ensures facility allocation decisions are transparent, consistent, and defensible, while balancing community needs, operational requirements, and public interest.
The position oversees sport bookings, user agreements, and operational coordination for bulk user, ad hoc, and event or tournament bookings. It is accountable for the permitting function, including customer accounts, permit issuance, insurance compliance, and the resolution of sensitive or escalated issues in a politically aware setting.
This role is responsible for managing significant annual rental revenue and for establishing and recommending rental rates and fees to ensure market alignment, competitiveness, and achievement of approved financial targets.
The position also leads a multidisciplinary team of approximately 13 staff, providing direct and indirect leadership across multiple levels. Responsibilities include hiring, coaching, performance management, and fostering a culture of accountability, service excellence, and continuous improvement.
Responsibilities
- Establishes goals, objectives, and workplans in consultation with user groups, staff, and volunteers, aligned with Departmental and Corporate priorities.
- Oversees the facility allocation process in accordance with the Recreation Framework and Facility Allocation Policy, navigating complex considerations to balance community needs and facility usage optimization within a politically sensitive and customer-facing environment.
- Responds to and resolves escalated customer concerns and inquiries from citizens, staff, elected officials, and volunteers.
- Oversees annual rental revenues from sports facility permitting; establishes revenue targets, manages forecasts, recommends strategies to address shortfalls, implements mitigation measures, and leads the annual setting of rates and fees.
- Monitors and oversees permitting cycle times, including leading staff responsible for permit processing; develops, implements, and maintains permitting and customer service processes for rental groups.
- Monitors and oversees general ledger, customer account, permitting, subsidy, and other financial audits; identifies and resolves gaps, implements process improvements, ensures compliance, and leads staff training on audit practices and record-keeping requirements.
- Provides day-to-day supervision of staff, including recruitment, onboarding and training, performance management, and ongoing development.
Requirements
Completing of a college diploma in recreation, sport, management or a related field.
Minimum 4-7 years of progressive, related experience with at least 2 years in a supervisory capacity.
This position may require occasional travel between sites and/or City facilities and must provide own transportation.
Accommodations
In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: hr@burlington.ca if you require accommodation to ensure your equal participation in the recruitment and selection process.
Note to Applicants:
We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.
About City of Burlington, Ontario
As you look through our current job openings, remember: the grass is greener at the City of Burlington. With approximately 890 full-time and 600 part-time employees, we focus on teamwork, collaboration and investing in our co-workers. It’s no wonder our employee turnover rate is less than 7 per cent (that’s good). The City of Burlington is an award winning city, filled with award winning staff. In fact, we put the “greater” in the GTA.
As public servants, our job is to provide excellent public service and good value for taxes. Our staff know this and are proud of the work they do, because as Canada’s best mid-sized city, we’re second to none. Our staff are dedicated, caring, professional and award winning. We have excellent benefits and pension as well as flexible work arrangements such as work from home, job sharing/rotations and a compressed work week. If you want to join a forward-thinking organization, apply today. Come for the job, stay for the career. We’ve got it all.
Similar Jobs
Manager, Facility Allocation & Community Sport
Top Benefits
About the role
Position Type:
Contract NU (Full Time) (Fixed Term)
Closing Date:
May 24, 2026
Salary/Wage Range:
$92,335.00 - $115,419.00
Working for the City of Burlington
A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
Type of Vacancy
Existing Vacancy
Hours of Work
35 hours per week
Contract Length
18 Months (until December 31, 2027)
Department
Recreation, Community & Culture
Location
This position is eligible for a hybrid work model. When attending an event or meeting in person, your primary office location will be based out of Alton Community Centre. Work location is subject to change at the discretion of the City due to operational demands. Effective September 2027, this role will be required to be on site 50% of the time each month.
Position Overview
This position provides strategic oversight for the allocation of Recreation, Community and Culture (RCC) facility assets, including sports fields, ice pads, gymnasiums, ball diamonds, and community rooms. Working within a complex, highly customer‑focused environment, the role ensures facility allocation decisions are transparent, consistent, and defensible, while balancing community needs, operational requirements, and public interest.
The position oversees sport bookings, user agreements, and operational coordination for bulk user, ad hoc, and event or tournament bookings. It is accountable for the permitting function, including customer accounts, permit issuance, insurance compliance, and the resolution of sensitive or escalated issues in a politically aware setting.
This role is responsible for managing significant annual rental revenue and for establishing and recommending rental rates and fees to ensure market alignment, competitiveness, and achievement of approved financial targets.
The position also leads a multidisciplinary team of approximately 13 staff, providing direct and indirect leadership across multiple levels. Responsibilities include hiring, coaching, performance management, and fostering a culture of accountability, service excellence, and continuous improvement.
Responsibilities
- Establishes goals, objectives, and workplans in consultation with user groups, staff, and volunteers, aligned with Departmental and Corporate priorities.
- Oversees the facility allocation process in accordance with the Recreation Framework and Facility Allocation Policy, navigating complex considerations to balance community needs and facility usage optimization within a politically sensitive and customer-facing environment.
- Responds to and resolves escalated customer concerns and inquiries from citizens, staff, elected officials, and volunteers.
- Oversees annual rental revenues from sports facility permitting; establishes revenue targets, manages forecasts, recommends strategies to address shortfalls, implements mitigation measures, and leads the annual setting of rates and fees.
- Monitors and oversees permitting cycle times, including leading staff responsible for permit processing; develops, implements, and maintains permitting and customer service processes for rental groups.
- Monitors and oversees general ledger, customer account, permitting, subsidy, and other financial audits; identifies and resolves gaps, implements process improvements, ensures compliance, and leads staff training on audit practices and record-keeping requirements.
- Provides day-to-day supervision of staff, including recruitment, onboarding and training, performance management, and ongoing development.
Requirements
Completing of a college diploma in recreation, sport, management or a related field.
Minimum 4-7 years of progressive, related experience with at least 2 years in a supervisory capacity.
This position may require occasional travel between sites and/or City facilities and must provide own transportation.
Accommodations
In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: hr@burlington.ca if you require accommodation to ensure your equal participation in the recruitment and selection process.
Note to Applicants:
We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.
About City of Burlington, Ontario
As you look through our current job openings, remember: the grass is greener at the City of Burlington. With approximately 890 full-time and 600 part-time employees, we focus on teamwork, collaboration and investing in our co-workers. It’s no wonder our employee turnover rate is less than 7 per cent (that’s good). The City of Burlington is an award winning city, filled with award winning staff. In fact, we put the “greater” in the GTA.
As public servants, our job is to provide excellent public service and good value for taxes. Our staff know this and are proud of the work they do, because as Canada’s best mid-sized city, we’re second to none. Our staff are dedicated, caring, professional and award winning. We have excellent benefits and pension as well as flexible work arrangements such as work from home, job sharing/rotations and a compressed work week. If you want to join a forward-thinking organization, apply today. Come for the job, stay for the career. We’ve got it all.