Specialist, Business Process Transformation
Top Benefits
About the role
Who We Are At Momentum Financial Services Group (MFSG) , we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart , Canada's largest non-bank branch network, and a leader in financial solutions for underserved communities.
From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.
At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.
We've Got You Covered
- Competitive Compensation: We offer market-aligned, performance-driven rewards to recognize and retain top talent.
- Annual Bonus: Discretionary annual bonus opportunities based on company and individual performance.
- Comprehensive Benefits: 100% employer-paid health and dental premiums, plus an Employee Assistance Program to support your well-being.
- Retirement Plans: Strong savings options to help you plan for your future.
- Hybrid Work Model: Balance flexibility with collaboration through our hybrid work approach.
- Perks & Rewards: Tuition reimbursement, professional development support, Perkopolis discounts, and recognition programs that celebrate your success.
The Job: Specialist, Business Process Transformation We are seeking a driven and detail-oriented Specialist, Business Process Transformation to support initiatives that enhance operational efficiency and organizational performance. In this role, you'll analyze processes, identify opportunities for improvement, and help implement impactful solutions that streamline how MFSG operates.
This is a highly collaborative position that works cross-functionally with business units and technology teams to optimize workflows, support automation opportunities, and promote a culture of continuous improvement across the organization.
How You'll Make an Impact
- Analyze end-to-end business processes to identify inefficiencies, redundancies, and bottlenecks.
- Identify opportunities for streamlining and improving processes using methodologies such as Lean, Six Sigma, or Business Process Management (BPM).
- Partner with technology teams to explore automation opportunities (e.g., RPA, workflow tools).
- Collaborate with stakeholders to document workflows, standard operating procedures (SOPs), and process documentation.
- Design and track metrics to monitor process performance and ensure ongoing improvement.
- Support change management and adoption of new processes across departments.
What You Bring
- Bachelor's degree in Business, Operations Management, or a related field (required).
- 3–5 years of experience in business process improvement, business analysis, operations, or project coordination—ideally within financial services.
- 1–3 years of experience with data analysis, benefit analysis, and building business cases.
- Demonstrated experience in process improvement initiatives that drive business growth and enhance productivity and customer satisfaction.
- Exposure to Lean Six Sigma or similar methodologies (certification is a plus).
- Familiarity with RPA or low-code automation tools (e.g., PowerApps, SharePoint, Blue Prism) is an asset.
- Strong analytical and problem-solving skills with the ability to interpret data and trends.
- Excellent written and verbal communication skills, with the ability to work effectively across teams.
Committed to Equal Opportunity MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify us if you require accommodation for any materials or procedures used. We will work with you to meet your needs.
About Momentum Financial Services Group
For over 40 years, Momentum Financial Services Group has been committed to providing financial solutions that meet the evolving needs of the consumers and business owners in our communities. We rely on our large retail network to provide our customers with diverse financial products such as loans, check cashing, money transfers, and prepaid cards.
We are a financial services company that began with the belief of putting people first. From the moment we first opened our doors to the company we are today – we have always stood by our goal to set the highest standards for customer service, convenience, and quality financial products and services.
As the word momentum implies, we want to help our customers get where they need to be. It starts with a moment – an emergency happens, an opportunity arises – and ends, not with an installment loan, but with a way to get back to work or take that next step towards the future. We believe in our customers, and we're here to provide them with a little momentum to build their positive future.
Since we opened our doors in 1979, our goal has been to empower customers to manage their finances and reach their financial goals. We understand that a loan isn't just a loan – it's momentum to achieve a positive future.
We believe in giving back to the communities where we live and work. We proudly contribute over $250,000 annually to charities and non-profit organizations, along with using our time and talent to serve in our local communities throughout Canada and the United States.
Momentum Financial Services Group is a team of more than 2,000 people serving customers throughout Canada and the United States. Our employees' personal and professional goals are important to us. As a result, we offer training programs, competitive benefits packages, personal incentives, and other exciting perks. Visit our corporate website, www.mfsg.com, to learn more about our company and products.
Specialist, Business Process Transformation
Top Benefits
About the role
Who We Are At Momentum Financial Services Group (MFSG) , we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart , Canada's largest non-bank branch network, and a leader in financial solutions for underserved communities.
From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.
At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.
We've Got You Covered
- Competitive Compensation: We offer market-aligned, performance-driven rewards to recognize and retain top talent.
- Annual Bonus: Discretionary annual bonus opportunities based on company and individual performance.
- Comprehensive Benefits: 100% employer-paid health and dental premiums, plus an Employee Assistance Program to support your well-being.
- Retirement Plans: Strong savings options to help you plan for your future.
- Hybrid Work Model: Balance flexibility with collaboration through our hybrid work approach.
- Perks & Rewards: Tuition reimbursement, professional development support, Perkopolis discounts, and recognition programs that celebrate your success.
The Job: Specialist, Business Process Transformation We are seeking a driven and detail-oriented Specialist, Business Process Transformation to support initiatives that enhance operational efficiency and organizational performance. In this role, you'll analyze processes, identify opportunities for improvement, and help implement impactful solutions that streamline how MFSG operates.
This is a highly collaborative position that works cross-functionally with business units and technology teams to optimize workflows, support automation opportunities, and promote a culture of continuous improvement across the organization.
How You'll Make an Impact
- Analyze end-to-end business processes to identify inefficiencies, redundancies, and bottlenecks.
- Identify opportunities for streamlining and improving processes using methodologies such as Lean, Six Sigma, or Business Process Management (BPM).
- Partner with technology teams to explore automation opportunities (e.g., RPA, workflow tools).
- Collaborate with stakeholders to document workflows, standard operating procedures (SOPs), and process documentation.
- Design and track metrics to monitor process performance and ensure ongoing improvement.
- Support change management and adoption of new processes across departments.
What You Bring
- Bachelor's degree in Business, Operations Management, or a related field (required).
- 3–5 years of experience in business process improvement, business analysis, operations, or project coordination—ideally within financial services.
- 1–3 years of experience with data analysis, benefit analysis, and building business cases.
- Demonstrated experience in process improvement initiatives that drive business growth and enhance productivity and customer satisfaction.
- Exposure to Lean Six Sigma or similar methodologies (certification is a plus).
- Familiarity with RPA or low-code automation tools (e.g., PowerApps, SharePoint, Blue Prism) is an asset.
- Strong analytical and problem-solving skills with the ability to interpret data and trends.
- Excellent written and verbal communication skills, with the ability to work effectively across teams.
Committed to Equal Opportunity MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify us if you require accommodation for any materials or procedures used. We will work with you to meet your needs.
About Momentum Financial Services Group
For over 40 years, Momentum Financial Services Group has been committed to providing financial solutions that meet the evolving needs of the consumers and business owners in our communities. We rely on our large retail network to provide our customers with diverse financial products such as loans, check cashing, money transfers, and prepaid cards.
We are a financial services company that began with the belief of putting people first. From the moment we first opened our doors to the company we are today – we have always stood by our goal to set the highest standards for customer service, convenience, and quality financial products and services.
As the word momentum implies, we want to help our customers get where they need to be. It starts with a moment – an emergency happens, an opportunity arises – and ends, not with an installment loan, but with a way to get back to work or take that next step towards the future. We believe in our customers, and we're here to provide them with a little momentum to build their positive future.
Since we opened our doors in 1979, our goal has been to empower customers to manage their finances and reach their financial goals. We understand that a loan isn't just a loan – it's momentum to achieve a positive future.
We believe in giving back to the communities where we live and work. We proudly contribute over $250,000 annually to charities and non-profit organizations, along with using our time and talent to serve in our local communities throughout Canada and the United States.
Momentum Financial Services Group is a team of more than 2,000 people serving customers throughout Canada and the United States. Our employees' personal and professional goals are important to us. As a result, we offer training programs, competitive benefits packages, personal incentives, and other exciting perks. Visit our corporate website, www.mfsg.com, to learn more about our company and products.