What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks to our business needs-driven approach, industry knowledge, cutting-edge technologies and experts. With its business-driven approach, in-depth industry knowledge, cutting-edge technologies and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its customers meet the challenges of this era of digital transformation.

Why Choose Equisoft? With 950+ Employees, We Are a Stable Organization That Offers Career Advancement And Fosters a Stimulant Environment. If That’s Not Enough, Then Check Out These Other Perks Below

• Hiring Location: Canada (Montreal)
• You are working hybrid in a collaborative workspace
• Internal job title: Technical Support Specialist
• Full-time temporary Role (6 months)
• Flexible hours
• Number of hours per week: 40
• Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)

Role: Based primarily at our Montral office, the Technical Support Specialist (TEMP) reports to the Manager, IT Service Desk and is part of the IT Service Desk Team. The candidate will solve various technical issues encountered by Equisoft employees based internationally.

Your Day With Equisoft

• Provide users with IT support (workstations, mobile phones, meeting rooms, etc)

• Answer their questions correctly

• Diagnose and solve user problems

• Assign requests to the appropriate person(s)/teams

• Setup access, accounts, equipment for new employees of Equisoft and Altus Consulting.

• Carry out the support of office IT equipment (printers, meeting rooms, hot desks, etc)

• Manage user accounts

• Provide support to employees in the Bath office and remotely

• Perform other related duties

• Perform on-call support on a rotational basis

Requirements Technical

• 1+ year(s) of experience in a similar role
• Knowledge of Windows business environments and office software
• Good knowledge of Office 365 components
• Good knowledge of networking and issue troubleshooting skills
• Experience with laptop hardware maintenance and configuration
• Excellent communication skills (written and spoken)
• Possess the ability to problem solve and an analytical mindset
• A passion for IT and willingness to learn and develop

Soft Skills

• Demonstrated ability to identify process improvement opportunities and propose innovative solutions
• Proactive approach to exploring and evaluating emerging technologies
• Strong organizational skills and ability to manage multiple priorities
• Strong sense of organization and prioritizing
• Analytical and problem-solving skills
• Ability to communicate, write and synthesize information
• Ability to multi-task in a rapid-paced environment
• Team spirit, tact, diplomacy, autonomy, rigor, and discipline

Nice-to-haves

• Knowledge of French and/or Spanish are assets
• Applicable qualifications in a related field
• Willing to provide out of hours (on-call) support on a rotational basis
• Experience of providing customer-focused technical support
• Knowledge of Atlassian Confluence/Jira

Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.