Who you are

• 3-5 years experience in a high-performance implementation capacity
• 5+ years of project management experience preferred
• Bachelor’s degree or equivalent
• Experience in the healthcare, consumer applications or technology required

What the job involves

• As Senior Software Delivery Program Manager, you are responsible for managing multiple concurrent projects and/workstreams in a complex program to facilitate an efficient and successful product implementation and customer onboarding process, with minimal support and supervision
• Your main objective is to proactively and strategically manage new customer implementations, creating end-to-end project plans, facilitating the execution of deliverables, keeping stakeholders informed of status and risks, coordinating actions with internal departments to fulfill client needs, and tracking progress against plan
• It is vital to have strong customer facing communication skills and an ability to identify and escalate barriers to project success. You will act as a primary liaison between our customer and League's cross-functional teams
• You will be required to manage both technical and non-technical discussions, including clear articulation of issues and risks that arise and translate those issues and risks into actionable deliverables and oversee their resolution
• Act as a strategic and trustworthy partner between your client and League during the onboarding process
• Accountable for the creation and management of one or more project plans, status reports, and risk and issue logs
• Manage program calendar and meeting schedule to track towards timely execution of implementation
• Collaborate with a cross functional team, during a project to inform various stakeholders of upcoming tasks, project status and escalating issues when necessary
• Demonstrate the ability to motivate and guide internal teams to deliver according to plan, including but not limited to:
• Marketing and Communication teams in regards to communications and engagement strategy
• Product and Engineering teams for discovery meetings and delivering to customer requirements
• Operation teams to ensure proper processes are in place post launch
• Lead client discussions on implementation and/or project activities
• Demonstrate core problem solving skills to support the delivery of a successful implementation and product development when faced with uncertainty
• Support identifying dependencies and coordinating with your cross-functional teams to ensure attainment of dependencies and mitigation where appropriate to ensure delivery scheduled adherence
• Support change control processes and governance meetings to ensure alignment and integrity of the project scope and timeline
• Support Testing initiatives across the implementation lifecycle and act as the liaison with the customer for League's testing resources
• Proactively reach out to clients & decision makers to manage expectations and drive accountability
• Manage deliverable and document control process throughout implementation phases
• Capture ongoing and post-onboarding customer feedback, and initiate CSAT survey to contribute to Implementation Team’s ongoing process enhancements
• Foster referenceable clients who are openly willing to speak about their onboarding experience
• Project management best practices and apply tools and processes per internal standard
• Partner with Delivery Lead to communicate and escalate barriers to ensure project success
• Support internal initiatives to develop or improve documentation and processes that contribute to League’s delivery model

The application process

• You should receive a confirmation email after submitting your application
• A recruiter (not a computer) reviews all applications at League
• If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring
• The final step is an offer, which we hope you will accept!
• Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring

Benefits

• Flexible medical and dental plans
• 401(k) and RRSP matching programs
• Health, lifestyle, learning and family spending accounts
• Employee stock option program (ESOP)
• Generous leaves (including parental and sabbatical)
• Flexible time off