About the role
Senior IT Security Computer Support Specialist
Location: Ottawa, ON
Client: Department of National Defence (DND)
Clearance: Secret (minimum), Top Secret preferred
About the Role
We are seeking two Senior IT Security Technical Support Specialists to support DND environments. These resources will provide advanced technical troubleshooting, secure system support, and implementation of complex security requirements across enterprise networks and applications.
General Responsibilities:
- Coordinating emerging technology application specifications
- Serving as a user support liaison between vendors, IT technicians, and end‑user departments
- Providing training expertise and direction in emerging technology or special application support
- Emulating or reproducing technical problems encountered by users
- Providing advice and training to users in response to identified difficulties
- Recommending and implementing complex security requirements
- Providing business systems, network, and Internet support to users
- Collecting, organizing, and maintaining a problems/solutions log
- Verifying accuracy and completeness of work performed
- Designing, configuring, and deploying server‑based file systems and applications
- Identifying, researching, and resolving complex technical problems
- Recommending new products or processes to enhance business activities
- Planning or participating in department‑wide system upgrades
Requirements
ESSENTIAL REQUIREMENTS
All candidates must meet the following mandatory criteria:
Education
- Certificate, diploma, or degree in Computer Science or a related field from a recognized Canadian post‑secondary institution.
Experience
- Minimum 24 months of relevant experience performing duties aligned to the Senior Technical Support Specialist category.
ADDITIONAL SECURITY‑FOCUSED REQUIREMENTS
Candidates must also demonstrate experience in security‑specific technical support, including:
- Implementing or supporting complex security controls (IAM, MFA, RBAC, encryption, hardening baselines)
- Troubleshooting and resolving security‑related incidents, authentication failures, or access issues
- Supporting secure network, server, and application environments
- Participating in security‑driven upgrades, patch cycles, and configuration deployments
- Working with security vendors, internal security teams, or DND security stakeholders
- Maintaining security logs, audit trails, and incident documentation
- Providing security‑focused user training (secure access, MFA onboarding, cyber hygiene)
- Reproducing or validating security‑related technical problems
- Supporting vulnerability assessments, remediation activities, or compliance checks
Ideal Candidate Profile
- Strong understanding of defence‑sector security requirements
- Experience supporting classified or secure environments
- Excellent communication skills with both technical and non‑technical users
- Ability to work independently in high‑security, high‑availability environments
Not the right fit? Search for IT Security Computer Support Specialist jobs in Ottawa
About 49 Solutions
At 49 Solutions we consistently deliver top quality consulting services, supporting both business and technology. We work alongside our clients to assess their needs and ensure our approach, recommendations and move-forward plan will deliver the results they expect and the value they deserve.
Our clients have mandates; our expert consultants help them develop comprehensive strategic plans to achieve their goals. We understand the machinery of government and how to articulate plans to meet the needs of central agencies, senior managers and program administrators. We can facilitate direction setting, research and analyze the issues, outline the options and define resource requirements. 49 Solutions will bring together project management, communications, human resource, IT and finance professionals to help you do what you set out to do.
The core of our business foundation is trust. When you work with 49 Solutions, you can count on us to bring the right skills and capabilities to the table, at the right place and at the right time, in order to achieve a successful outcome. The majority of our clients are repeat customers who time and time again reach out to 49 Solutions as their first call when a new project, deliverable, or issue lands on their desk. We are well versed in both business and technology and often become the bridge between the two, creating cohesive projects that achieve desired outcomes.
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About the role
Senior IT Security Computer Support Specialist
Location: Ottawa, ON
Client: Department of National Defence (DND)
Clearance: Secret (minimum), Top Secret preferred
About the Role
We are seeking two Senior IT Security Technical Support Specialists to support DND environments. These resources will provide advanced technical troubleshooting, secure system support, and implementation of complex security requirements across enterprise networks and applications.
General Responsibilities:
- Coordinating emerging technology application specifications
- Serving as a user support liaison between vendors, IT technicians, and end‑user departments
- Providing training expertise and direction in emerging technology or special application support
- Emulating or reproducing technical problems encountered by users
- Providing advice and training to users in response to identified difficulties
- Recommending and implementing complex security requirements
- Providing business systems, network, and Internet support to users
- Collecting, organizing, and maintaining a problems/solutions log
- Verifying accuracy and completeness of work performed
- Designing, configuring, and deploying server‑based file systems and applications
- Identifying, researching, and resolving complex technical problems
- Recommending new products or processes to enhance business activities
- Planning or participating in department‑wide system upgrades
Requirements
ESSENTIAL REQUIREMENTS
All candidates must meet the following mandatory criteria:
Education
- Certificate, diploma, or degree in Computer Science or a related field from a recognized Canadian post‑secondary institution.
Experience
- Minimum 24 months of relevant experience performing duties aligned to the Senior Technical Support Specialist category.
ADDITIONAL SECURITY‑FOCUSED REQUIREMENTS
Candidates must also demonstrate experience in security‑specific technical support, including:
- Implementing or supporting complex security controls (IAM, MFA, RBAC, encryption, hardening baselines)
- Troubleshooting and resolving security‑related incidents, authentication failures, or access issues
- Supporting secure network, server, and application environments
- Participating in security‑driven upgrades, patch cycles, and configuration deployments
- Working with security vendors, internal security teams, or DND security stakeholders
- Maintaining security logs, audit trails, and incident documentation
- Providing security‑focused user training (secure access, MFA onboarding, cyber hygiene)
- Reproducing or validating security‑related technical problems
- Supporting vulnerability assessments, remediation activities, or compliance checks
Ideal Candidate Profile
- Strong understanding of defence‑sector security requirements
- Experience supporting classified or secure environments
- Excellent communication skills with both technical and non‑technical users
- Ability to work independently in high‑security, high‑availability environments
Not the right fit? Search for IT Security Computer Support Specialist jobs in Ottawa
About 49 Solutions
At 49 Solutions we consistently deliver top quality consulting services, supporting both business and technology. We work alongside our clients to assess their needs and ensure our approach, recommendations and move-forward plan will deliver the results they expect and the value they deserve.
Our clients have mandates; our expert consultants help them develop comprehensive strategic plans to achieve their goals. We understand the machinery of government and how to articulate plans to meet the needs of central agencies, senior managers and program administrators. We can facilitate direction setting, research and analyze the issues, outline the options and define resource requirements. 49 Solutions will bring together project management, communications, human resource, IT and finance professionals to help you do what you set out to do.
The core of our business foundation is trust. When you work with 49 Solutions, you can count on us to bring the right skills and capabilities to the table, at the right place and at the right time, in order to achieve a successful outcome. The majority of our clients are repeat customers who time and time again reach out to 49 Solutions as their first call when a new project, deliverable, or issue lands on their desk. We are well versed in both business and technology and often become the bridge between the two, creating cohesive projects that achieve desired outcomes.