Union: Non-Union

Job Number: J0925-0603

Job Title: Disability Management Specialist

Job Type: Permanent Full Time

City, Province, Country: Toronto, Ontario, Canada

Job Location: Toronto

Job Category: Human Resources

Posting Date: September 19, 2025

Closing Date: October 5, 2025

Salary: $62,374.00 - $81,086.00/Year

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Primary function

The Disability Management Specialist will plan, organize, and co-lead the adjudication of LAO’s disability and attendance management programs, including short- and long-term disability plans, accommodation requests, and return-to-work strategies. Reporting to the Manager, Total Rewards and HRIS, you will collaborate closely with the HR Program Lead, Benefits & Pension Services to ensure consistency, accuracy, and timely processing of all claims.

Home Location: Toronto Provincial Office
Secondary Location: N/A

Reporting to: Manager, Total Rewards and HRIS

Key accountabilities

• Support the adjudication of LAO’s short-term disability programs, coordinate accommodation and return-to-work plans, and prepare decision letters.
• Provide guidance to HR Business Partners, managers, employees, and labour relations representatives on disability and attendance management processes.
• Consult with employees regarding available disability management services and their responsibilities in the workplace accommodation process.
• Communicate claim status updates and return-to-work plans to employees and managers.
• Proactively manage disability claims, including complex cases requiring nuanced solutions.
• Administer HR system requirements and processes for all aspects of disability and attendance management, ensuring timely and accurate transactions.
• Maintain accurate historical records and ensure compliance with record-keeping standards.
• Stay current with workplace legislation and jurisprudence related to disability, attendance management, and accommodations.

Required skills & experience

• University degree and completion of a recognized post-secondary Human Resources program, or an equivalent combination of education and experience.

• Professional accreditation (e.g., CCP, CHRP) is an asset.

• Strong background in administering short- and long-term disability programs, including experience managing complex claims in a unionized environment.

• Proficiency in MS Excel, Word, and HR systems.

• Exceptional written and verbal communication skills, with the ability to present information effectively at all organizational levels.

• Strong conflict resolution skills and the ability to manage sensitive situations.

• Proven ability to handle shifting priorities and manage multiple tasks in a deadline-driven environment.

• Demonstrated facilitation and collaboration skills to achieve results.

• High attention to detail and strong organizational abilities.

• Ability to maintain professionalism and confidentiality at all times.

• Self-motivated with the capacity to manage multiple demands in a fast-paced, high-volume environment.

Final candidates for this position will be required to undergo a criminal record check.

To apply submit a cover letter & résumé.

Only those candidates selected for an interview will be notified by email.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

Once you have successfully applied you will receive a confirmation email.

Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com

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