About the role
Location: Brampton, ON - Hybrid - 4 days a week on-site (Mon - Thurs)
Duration: 12 months
Pay Rate: $28–$36/hour (T4)
**Candidates must be Canadian Citizens or Permanent Residents who have resided in Canada for at least five (5) years to be eligible for the required security clearance.
Role
Work is generally supervised and performed in accordance with established objectives and guidelines. Technical guidance is provided by the Team Lead or Manager. The Service Desk Agent takes some independent actions regarding assigned work. Decisions are typically made within established guidelines. You will act as liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems, and escalate or make recommendations to IT management, as appropriate, regarding the completion of assigned projects. Provide support to ensure stable, reliable desktop systems to the MDA user community across all offices. Should have functional knowledge of ITIL best practices and stay abreast of new technologies.
Responsibilities
Using the corporate Service Management tool, you will provide exceptional first-level technical and user support via telephone, email, and other online-based or remote control tools in a timely and courteous manner Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets Use customer service skills to clearly and effectively communicate with end users in English and/or French languages, using corporate telephony and messaging tools Perform analysis, troubleshooting, and resolution of end-user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when required Perform basic analysis, troubleshooting, and investigation into network, server, storage, and enterprise application issues and inquiries and escalate as required Maintain knowledge and expertise in Microsoft Windows 10, Active Directory, SCCM, Office 2016/O365 administration Continually maintains and upgrades technical capabilities and knowledge Creates and maintains Service Desk procedures, user guides, and support documentation Participates in technical testing and projects as directed
Comments/Special Considerations
Successful candidates must obtain and hold security clearance at the Reliability Status level and pass a security assessment for the Controlled Goods Program (CGP).
Not the right fit? Search for Deskside Support jobs in Brampton, Ontario, Canada
About TEEMA
Since our establishment in 2008, TEEMA has been at the forefront of revolutionizing the staffing industry. We take immense pride in serving over 1,200 clients spanning Canada, the United States, and international markets, specializing in delivering comprehensive staffing solutions. Our offerings, ranging from contract and temporary placements to payroll, permanent, and executive staffing, cater to various verticals, including Information Technology, Engineering, and Healthcare.
What sets TEEMA apart is our unwavering commitment to providing exceptional service tailored to the unique needs of our clients and consultants. Unshackled by the internal constraints of traditional agencies, we approach staffing with unparalleled flexibility and innovation.
Here's the kicker – our model works! Over 96% of our customers choose TEEMA for repeat business. We're proud recipients of Manage HR's Top Temp Staffing Service Provider 2023, and our team comprises 275+ thriving Recruitment Professionals.
Discover the TEEMA difference today. Reach out and experience staffing solutions that transcend the ordinary. #TEEMA #LiveBetter
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About the role
Location: Brampton, ON - Hybrid - 4 days a week on-site (Mon - Thurs)
Duration: 12 months
Pay Rate: $28–$36/hour (T4)
**Candidates must be Canadian Citizens or Permanent Residents who have resided in Canada for at least five (5) years to be eligible for the required security clearance.
Role
Work is generally supervised and performed in accordance with established objectives and guidelines. Technical guidance is provided by the Team Lead or Manager. The Service Desk Agent takes some independent actions regarding assigned work. Decisions are typically made within established guidelines. You will act as liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems, and escalate or make recommendations to IT management, as appropriate, regarding the completion of assigned projects. Provide support to ensure stable, reliable desktop systems to the MDA user community across all offices. Should have functional knowledge of ITIL best practices and stay abreast of new technologies.
Responsibilities
Using the corporate Service Management tool, you will provide exceptional first-level technical and user support via telephone, email, and other online-based or remote control tools in a timely and courteous manner Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets Use customer service skills to clearly and effectively communicate with end users in English and/or French languages, using corporate telephony and messaging tools Perform analysis, troubleshooting, and resolution of end-user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when required Perform basic analysis, troubleshooting, and investigation into network, server, storage, and enterprise application issues and inquiries and escalate as required Maintain knowledge and expertise in Microsoft Windows 10, Active Directory, SCCM, Office 2016/O365 administration Continually maintains and upgrades technical capabilities and knowledge Creates and maintains Service Desk procedures, user guides, and support documentation Participates in technical testing and projects as directed
Comments/Special Considerations
Successful candidates must obtain and hold security clearance at the Reliability Status level and pass a security assessment for the Controlled Goods Program (CGP).
Not the right fit? Search for Deskside Support jobs in Brampton, Ontario, Canada
About TEEMA
Since our establishment in 2008, TEEMA has been at the forefront of revolutionizing the staffing industry. We take immense pride in serving over 1,200 clients spanning Canada, the United States, and international markets, specializing in delivering comprehensive staffing solutions. Our offerings, ranging from contract and temporary placements to payroll, permanent, and executive staffing, cater to various verticals, including Information Technology, Engineering, and Healthcare.
What sets TEEMA apart is our unwavering commitment to providing exceptional service tailored to the unique needs of our clients and consultants. Unshackled by the internal constraints of traditional agencies, we approach staffing with unparalleled flexibility and innovation.
Here's the kicker – our model works! Over 96% of our customers choose TEEMA for repeat business. We're proud recipients of Manage HR's Top Temp Staffing Service Provider 2023, and our team comprises 275+ thriving Recruitment Professionals.
Discover the TEEMA difference today. Reach out and experience staffing solutions that transcend the ordinary. #TEEMA #LiveBetter