Bilingual Internal Agency Officer, Recoveries
Top Benefits
About the role
Job Description
What's the opportunity?
As an Agency Recoveries Officer within RBC Credit Management and Recoveries, you will aid in maximizing recoveries after write-off, in order to minimize the RBC Royal Bank’s losses. You will service our 3rd-party collection agencies in maximizing recoveries for the bank.
What will you do?
- Handle inbound calls from customers, collection agencies and internal service partners, to assist with debt recovery and administration requests
- Be a National primary contact for designated agencies on our portfolio
- Decision settlement proposals from our agencies or customers, resolve complaints, approve legal action and reconcile agency payments
- Ensure that the Collection Agency is following the guidelines set forth in the Service Agreement with them through our day-to-day operations
- Take initiative to contribute to the team on any gaps in service and assist with other products when volumes dictate
What do you need to succeed?
Must-have
- 3+ years of Recoveries or debt collection experience
- Strong written and verbal communication skills
- Strong Organizational and Multi-tasking skills
- Excellent negotiation and analytical ability
- Available to work shifts with in the hours of 9am to 6pm, Monday to Friday
- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs
Nice-to-have
- Working knowledge of Federal & Provincial Regulations surrounding Student Loans
- Good Understanding of consumer lending products such as: visas, overdrafts, personal & business loans
- Collection highway experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Job Skills
Collections Experience, Debts Recovery
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
Mississauga
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-05
Application Deadline:
2025-11-20
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Bilingual Internal Agency Officer, Recoveries
Top Benefits
About the role
Job Description
What's the opportunity?
As an Agency Recoveries Officer within RBC Credit Management and Recoveries, you will aid in maximizing recoveries after write-off, in order to minimize the RBC Royal Bank’s losses. You will service our 3rd-party collection agencies in maximizing recoveries for the bank.
What will you do?
- Handle inbound calls from customers, collection agencies and internal service partners, to assist with debt recovery and administration requests
- Be a National primary contact for designated agencies on our portfolio
- Decision settlement proposals from our agencies or customers, resolve complaints, approve legal action and reconcile agency payments
- Ensure that the Collection Agency is following the guidelines set forth in the Service Agreement with them through our day-to-day operations
- Take initiative to contribute to the team on any gaps in service and assist with other products when volumes dictate
What do you need to succeed?
Must-have
- 3+ years of Recoveries or debt collection experience
- Strong written and verbal communication skills
- Strong Organizational and Multi-tasking skills
- Excellent negotiation and analytical ability
- Available to work shifts with in the hours of 9am to 6pm, Monday to Friday
- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs
Nice-to-have
- Working knowledge of Federal & Provincial Regulations surrounding Student Loans
- Good Understanding of consumer lending products such as: visas, overdrafts, personal & business loans
- Collection highway experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Job Skills
Collections Experience, Debts Recovery
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
Mississauga
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-05
Application Deadline:
2025-11-20
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.