Senior Business Support Analyst
Top Benefits
About the role
Status
Temporary Full-Time
Temporary - Approximate length of assignment, in months
24
Type of Position
an Addition to Staff
Start Date
Immediate
Salary
Annually
Salary Grade
$110,068.00 - $125,003.00
Department
York Region -> Corporate Services -> Digital & Customer Experience
Location
Digital Data Technology and CX - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)
Hybrid work opportunities may apply - CA
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
-
Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
-
Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
-
Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
-
Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Projects Manager, Information Technology Services, this position is responsible for providing client-focused business support, project leadership, and technology support for the assigned functional area(s).
Responsible for overseeing the daily operation of the Region’s Customer Relationship Management environment, leading projects, preparing reports and guidelines, contributing to strategic planning; and providing direction to vendors.
The role will work closely with their functional areas to support existing systems and plan and implement new systems and processes.
WHAT YOU WILL BE DOING
-
Analyses user requirements and department technology needs, generating alternative approaches to information systems design.
-
Provides cost-effective solutions to meet both departmental and provincial objectives through the application of information technologies.
-
Prepares system prototypes for user consultation and contributes to the design, development, testing, modification, documentation, and implementation of systems.
-
Identifies issues and consults with key partners to develop, select, and implement the most appropriate solutions.
-
Recommends and implements future systems to enhance departmental productivity.
-
Reviews and evaluates the outcomes of program and systems testing in collaboration with team members and end-users.
-
Provides timely responses to departmental as hoc requests.
-
Cultivates strong working relationships with key staff members in supported departments.
-
Contributes to project planning and control by estimating and planning specific tasks, providing direction, guidance, and technical support to staff, assigning tasks with reasonable deadlines, and ensuring adherence to schedules.
-
Co-ordinates assigned systems development and implementation activities, including the preparation of user requirement definitions, systems analysis, general and detailed design documents, to development prototyping, and implementation.
WHAT WE ARE LOOKING FOR
- Successful completion of a Community College Diploma in Information Technology, Computer Systems Technology, or related field, or approved equivalent combination of education and experience.
- Minimum five (5) years experience in information systems project implementation and support.
- Experience in assessing application technology and end user needs and recommending solutions.
- Knowledge of the application development cycle.
- Knowledge of trends in the use of current information technology.
- Project management, presentation, problem solving, and team leadership skills.
- Ability to aid in the design, configuration and implementation of business transaction processes.
- Ability to demonstrate the Region’s core competencies.
- Advanced skills in virtual platforms and MS Office Suite.
Council Approval Date
Scheduled Weekly Hours
Scheduled Shifts
Operational Hours
Close Date
November 10, 2025
of Hires Needed
1
Union
Non Union Staff
.
Please apply online by 5:00PM EST of the closing date indicated above.
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.
Senior Business Support Analyst
Top Benefits
About the role
Status
Temporary Full-Time
Temporary - Approximate length of assignment, in months
24
Type of Position
an Addition to Staff
Start Date
Immediate
Salary
Annually
Salary Grade
$110,068.00 - $125,003.00
Department
York Region -> Corporate Services -> Digital & Customer Experience
Location
Digital Data Technology and CX - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)
Hybrid work opportunities may apply - CA
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
-
Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
-
Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
-
Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
-
Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Projects Manager, Information Technology Services, this position is responsible for providing client-focused business support, project leadership, and technology support for the assigned functional area(s).
Responsible for overseeing the daily operation of the Region’s Customer Relationship Management environment, leading projects, preparing reports and guidelines, contributing to strategic planning; and providing direction to vendors.
The role will work closely with their functional areas to support existing systems and plan and implement new systems and processes.
WHAT YOU WILL BE DOING
-
Analyses user requirements and department technology needs, generating alternative approaches to information systems design.
-
Provides cost-effective solutions to meet both departmental and provincial objectives through the application of information technologies.
-
Prepares system prototypes for user consultation and contributes to the design, development, testing, modification, documentation, and implementation of systems.
-
Identifies issues and consults with key partners to develop, select, and implement the most appropriate solutions.
-
Recommends and implements future systems to enhance departmental productivity.
-
Reviews and evaluates the outcomes of program and systems testing in collaboration with team members and end-users.
-
Provides timely responses to departmental as hoc requests.
-
Cultivates strong working relationships with key staff members in supported departments.
-
Contributes to project planning and control by estimating and planning specific tasks, providing direction, guidance, and technical support to staff, assigning tasks with reasonable deadlines, and ensuring adherence to schedules.
-
Co-ordinates assigned systems development and implementation activities, including the preparation of user requirement definitions, systems analysis, general and detailed design documents, to development prototyping, and implementation.
WHAT WE ARE LOOKING FOR
- Successful completion of a Community College Diploma in Information Technology, Computer Systems Technology, or related field, or approved equivalent combination of education and experience.
- Minimum five (5) years experience in information systems project implementation and support.
- Experience in assessing application technology and end user needs and recommending solutions.
- Knowledge of the application development cycle.
- Knowledge of trends in the use of current information technology.
- Project management, presentation, problem solving, and team leadership skills.
- Ability to aid in the design, configuration and implementation of business transaction processes.
- Ability to demonstrate the Region’s core competencies.
- Advanced skills in virtual platforms and MS Office Suite.
Council Approval Date
Scheduled Weekly Hours
Scheduled Shifts
Operational Hours
Close Date
November 10, 2025
of Hires Needed
1
Union
Non Union Staff
.
Please apply online by 5:00PM EST of the closing date indicated above.
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.