Chief Advisor, Quality Control & Training
Top Benefits
About the role
Chief Advisor, Quality Control & Training
Attendance
Hybrid
Job number 27914
Category Senior Professional
Status: Permanent
Type of Contract Permanent
Schedule: Full-Time
Full Time / Part Time? Full-Time
Posting date 07-Aug-2025
Area(s) of interest: Advisory services, Commercial banking
Location(s): Montreal, Ottawa, Quebec, Toronto
The Real Estate Quality & Performance Group is a newly established unit of National Bank’s Commercial & Private Banking 1859 Real Estate Team. A career as a Chief Advisor, Quality Control & Training means providing strategic leadership and guidance to the sales team, ensuring that underwriting processes, legal documentation and tools are fully aligned with risk policies while optimizing efficiency and maintaining high standards of quality.
You will report to the Associate Vice-President Real Estate Financing and work along the Real Estate Specialized team with over 250 members across Canada. This position offers a hybrid work mode; you organize your weeks between the office, home and meetings with the various teams.
This position could be based in Toronto, Ottawa, Montreal or Quebec City.
Your Job:
• Clearly identify issues, including those related to KPIs (deposit, ESG, synergies, etc.), recommend and elaborate templates and standardization as appropriate in daily real estate operations to enhance the quality and effectiveness of the Sales team.
• Assist as a senior leader within the Quality & Performance team, offering guidance and coaching to junior team members.
• In collaboration with the Senior Advisor, provide leadership in designing and implementing training plans for the Account Managers and Portfolio Managers within your region. Organize training sessions focused on corporate changes and recommend targeted programs to address identified quality issues.
• Act as a mentor and demonstrate subject matter expertise by delivering constructive feedback on Client Account Strategies and credit submissions post-adjudication to ensure accuracy and compliance with Bank standards.
• May be asked to provide guidance and expertise to the sales force in modeling ultra complex or non-standard financing and support the RVPs in executing their action plans to improve operational quality.
Prerequisites:
• Bachelor’s degree with 7 years' experience in related field
• Solid experience in commercial underwriting and real estate financing
• Coaching experience is a strong asset
• Mobilizing leadership and the ability to support multidisciplinary teams
• Strategic mindset and rigorous risk analysis
• Excellent critical thinking with a focus on recommending appropriate solutions
• Great time and priority management with the ability to manage multiple projects simultaneously.
• Demonstrate creativity and innovation in a constant transforming environment
• Ability to work in collaboration with various internal partners
• Excellent communication and influencing skills
Languages:
English, French
Reason to require this language: you will need to work closely with our colleagues outside Quebec.
Skills
Press space or enter keys to toggle section visibility
- Artificial Intelligence
- Diversity & Inclusion
- Teamwork
- Cybersecurity
- Empathy
- Initiative
- Learning Agility
- Resiliency
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!
Why work at National Bank?
For an environment that supports your career path
There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
For an inclusive and diverse environment
We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?
Come live your ambitions at National Bank - YouTube
Photo image of National Bank of Canada
National Bank of Canada
2.65K subscribers
Come live your ambitions at National Bank
National Bank of Canada
Search
Watch later Share Copy link Info Shopping Tap to unmute If playback doesn't begin shortly, try restarting your device.
Full screen is unavailable. Learn more
More videos
More videos
You're signed out
Videos you watch may be added to the TV's watch history and influence TV recommendations. To avoid this, cancel and sign in to YouTube on your computer.
CancelConfirm
Share
Include playlist
An error occurred while retrieving sharing information. Please try again later.
0:00 0:00 / 1:26 •Live
Discover our culture
Duration: 1 min 25 sec
Flexibility
Wellbeing
Development
Inclusive Environment
Join our talent community
Sign up to get information on what’s new for your career and our events.
Access your profile
Complete your profile for a personalized experience and search made easy with job alerts relevant to you.
About National Bank of Canada
At National Bank, we believe in the potential of each individual, and that even the smallest gestures can make a big difference. When we help others accomplish their projects, we help empower them and the community at large.
We try to make a difference through innovation, but above all, by putting people first. By taking the time to listen and letting our actions speak for themselves. By remaining bold and passionate. By developing lasting relationships as partners and allies.
Together we can achieve great things and create a positive impact.
Want to learn more about us?
For advice on your personal finances, visit: nbc.ca/advice For advice on your business, visit: nbc.ca/business For career opportunities, visit: jobs.nbc.ca For all the latest news, visit: nbc.ca/news
By clicking "Follow" above, you may receive communications from National Bank, either in your LinkedIn inbox or by other means via LinkedIn, about products and services that could interest you. Learn more at: www.nbc.ca/socialnetworks.
Chief Advisor, Quality Control & Training
Top Benefits
About the role
Chief Advisor, Quality Control & Training
Attendance
Hybrid
Job number 27914
Category Senior Professional
Status: Permanent
Type of Contract Permanent
Schedule: Full-Time
Full Time / Part Time? Full-Time
Posting date 07-Aug-2025
Area(s) of interest: Advisory services, Commercial banking
Location(s): Montreal, Ottawa, Quebec, Toronto
The Real Estate Quality & Performance Group is a newly established unit of National Bank’s Commercial & Private Banking 1859 Real Estate Team. A career as a Chief Advisor, Quality Control & Training means providing strategic leadership and guidance to the sales team, ensuring that underwriting processes, legal documentation and tools are fully aligned with risk policies while optimizing efficiency and maintaining high standards of quality.
You will report to the Associate Vice-President Real Estate Financing and work along the Real Estate Specialized team with over 250 members across Canada. This position offers a hybrid work mode; you organize your weeks between the office, home and meetings with the various teams.
This position could be based in Toronto, Ottawa, Montreal or Quebec City.
Your Job:
• Clearly identify issues, including those related to KPIs (deposit, ESG, synergies, etc.), recommend and elaborate templates and standardization as appropriate in daily real estate operations to enhance the quality and effectiveness of the Sales team.
• Assist as a senior leader within the Quality & Performance team, offering guidance and coaching to junior team members.
• In collaboration with the Senior Advisor, provide leadership in designing and implementing training plans for the Account Managers and Portfolio Managers within your region. Organize training sessions focused on corporate changes and recommend targeted programs to address identified quality issues.
• Act as a mentor and demonstrate subject matter expertise by delivering constructive feedback on Client Account Strategies and credit submissions post-adjudication to ensure accuracy and compliance with Bank standards.
• May be asked to provide guidance and expertise to the sales force in modeling ultra complex or non-standard financing and support the RVPs in executing their action plans to improve operational quality.
Prerequisites:
• Bachelor’s degree with 7 years' experience in related field
• Solid experience in commercial underwriting and real estate financing
• Coaching experience is a strong asset
• Mobilizing leadership and the ability to support multidisciplinary teams
• Strategic mindset and rigorous risk analysis
• Excellent critical thinking with a focus on recommending appropriate solutions
• Great time and priority management with the ability to manage multiple projects simultaneously.
• Demonstrate creativity and innovation in a constant transforming environment
• Ability to work in collaboration with various internal partners
• Excellent communication and influencing skills
Languages:
English, French
Reason to require this language: you will need to work closely with our colleagues outside Quebec.
Skills
Press space or enter keys to toggle section visibility
- Artificial Intelligence
- Diversity & Inclusion
- Teamwork
- Cybersecurity
- Empathy
- Initiative
- Learning Agility
- Resiliency
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!
Why work at National Bank?
For an environment that supports your career path
There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
For an inclusive and diverse environment
We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?
Come live your ambitions at National Bank - YouTube
Photo image of National Bank of Canada
National Bank of Canada
2.65K subscribers
Come live your ambitions at National Bank
National Bank of Canada
Search
Watch later Share Copy link Info Shopping Tap to unmute If playback doesn't begin shortly, try restarting your device.
Full screen is unavailable. Learn more
More videos
More videos
You're signed out
Videos you watch may be added to the TV's watch history and influence TV recommendations. To avoid this, cancel and sign in to YouTube on your computer.
CancelConfirm
Share
Include playlist
An error occurred while retrieving sharing information. Please try again later.
0:00 0:00 / 1:26 •Live
Discover our culture
Duration: 1 min 25 sec
Flexibility
Wellbeing
Development
Inclusive Environment
Join our talent community
Sign up to get information on what’s new for your career and our events.
Access your profile
Complete your profile for a personalized experience and search made easy with job alerts relevant to you.
About National Bank of Canada
At National Bank, we believe in the potential of each individual, and that even the smallest gestures can make a big difference. When we help others accomplish their projects, we help empower them and the community at large.
We try to make a difference through innovation, but above all, by putting people first. By taking the time to listen and letting our actions speak for themselves. By remaining bold and passionate. By developing lasting relationships as partners and allies.
Together we can achieve great things and create a positive impact.
Want to learn more about us?
For advice on your personal finances, visit: nbc.ca/advice For advice on your business, visit: nbc.ca/business For career opportunities, visit: jobs.nbc.ca For all the latest news, visit: nbc.ca/news
By clicking "Follow" above, you may receive communications from National Bank, either in your LinkedIn inbox or by other means via LinkedIn, about products and services that could interest you. Learn more at: www.nbc.ca/socialnetworks.