Communications Lead, BC Health Workday

Role Summary

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (FHA, IHA, ISLH, NHA, PHC, PHSA and VCHA). The program began in 2023 to implement a Human Capital Management System (HCMS) software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is vital to the sustainability of BC’s health system.

The Communications Lead is responsible for providing advice and communications services in the provincial BC Health Workday program (software implementation), to all the Health Authorities, and to other regional partners, and (internal and external) interested parties. Reporting to the Manager, Communications & Training, the Communications Lead develops and supports implementation of a comprehensive communication strategy, establishes evaluation benchmarks, leads implementation of communication and engagement strategies, including brand and related tactics, creates and/or contributes content, and provides expert guidance to colleagues in producing effective communications materials for and related to the BC Health Workday program. The Communications Lead develops strategy and plans, and delivers a coordinated action plan to ensure regional communications are high-quality, accurate, consistent, targeted to various audiences and/or impacted or interested groups, and facilitate change while maintaining positive working relationships with internal and external partners and interested parties.

Key Accountabilities

• Liaises with representatives from PHSA and other BC Health Authorities, the Ministry of Health, affiliated professional organizations and advisory groups and networks to respond to requests for information, and collaborate on joint initiatives, communications efforts, and engagement events.

• Produces diverse communications such as website, Intranet, internal briefings, newsletters, brochures, reports, displays, speeches, educational materials, and presentations. Ensures quality, consistency, and effectiveness of complex communication messaging and materials for various regional audiences. Contributes to and aligns with BC Health Workday program Communications Strategy and guidelines.

• Responsible for ensuring a consistent visual identity on all relevant HCMS communications materials.

• Leads implementation of communication plans to raise internal and external awareness and understanding of BC Health Workday initiatives and priorities and promotes a positive reputation for the software implementation.

• Provides insights to regional and/or provincial BC Health Workday leaders, program team members, project managers, and interested parties in all aspects of written work to ensure accurate, consistent, quality messages, and materials. Prepares diverse communications materials and works with others such as photographers and printers as needed.

• Leads communication and engagement activities in conjunction with BC Health Workday program Change, Communications, Training & Transformation team, governance committees, project leaders, and Health Authority and other interested parties, including end users of the Workday software. Maintains awareness of new developments and trends in communications through literature review, contact with peers at other organizations, advisory groups and professional associations, and if authorized, through education programs.

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s degree in a relevant discipline such as Communications, Journalism or Public Relations and at least five (5) years of experience in a communications role.

• Excellent interpersonal and communications skills (verbal and written); solid business writing and the ability to create compelling publications; skill and proficiency in organizational electronic communication technology, desktop publishing and web-based technology practices.

• Strong working knowledge of Microsoft Office, Adobe Acrobat, creative programs such as Canva or Mural, database and web-based programs.

• The ability to handle highly confidential and sensitive issues with skill, tact and diplomacy is important, as are excellent decision making skills; ability to work independently and as part of a team, and to build trustful relationships in a multi-health authority, provincial context; flexibility to reprioritize quickly to meet changing priorities.

• Ability to meet tight deadlines and work under pressure.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time
Wage: $88,990 to $127,923.
The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: 1775 Willingdon Ave, Burnaby BC V5C6E3 (Hybrid)
Closing date: October 31st, 2025
Hours of Work: 08:30 to 16:30, Mon - Fri
Requisition # HCMS_ E06284

What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of October 31st, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.