Job Title: Manager, Sales Operations

Department: Whistler.com

Position Status: Full Time, Contract

Anticipated Start Date: February 15, 2026

Anticipated End Date: August 2027

About Whistler.com

Working alongside Tourism Whistler, Whistler.com aims to enhance the guest experience by providing a superior one-stop-shop for Whistler, where visitors can complete the entire consumer path-to-purchase journey, from discovering Whistler, to planning their vacation, and finally, to booking their trip.

We love where we live and we bring that energy and passion to everything we do. We're a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we're proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.

What We Offer

We like to make work meaningful and to live life fully. Join the team at Tourism Whistler and be part of a fun, supportive organization that truly values work-life balance. We're looking for people who want to make the most of the unique Whistler lifestyle and share our values of passion, energy, achievement, and respect.

A few ways that we walk the talk:
Culture & Connection

• Bi-monthly all staff events and departmental team building (the fun kind, we swear)
• Dogs in the office - because work is better with furry friends
• Fun, supportive, and collaborative team environment

Health & Wellness

• Comprehensive health benefits for employees and their dependents, including an Employee Assistance Program and access to wellness tools like Headspace
• A wellness fund to support your health and recreation in Whistler. Think ski/snowboard or bike park pass, yoga or gym memberships, golf lessons, or other wellness offerings that support your well-being
• An annual Health & Wellness calendar with wellness offerings to prioritize mental health and well-being

Flexibility

• Nine-day fortnight schedule offering work-life balance and time to enjoy the beauty of Whistler!
• Whistler based with a hybrid approach that balances in office and remote work (following a training and probationary period)
• Paid vacation time (3 weeks annually as a starting point) to relax, unwind, and adventure

Starting Salary Range: $60,000 - $68,000 annually. This is the starting base range for this role and may vary based on internal equity, and a candidate's job-related knowledge, skills, and experience. Over and above the base salary and the benefits highlighted above, this position is also eligible for an incentive bonus of up to 10% of the annual salary.

Position Summary

Reporting to the Senior Manager, E-Commerce the Manager, Sales Operations is responsible for overseeing the Sales Operations department and its daily tasks. In addition, the Manager, Sales Operations oversees product and promotions fulfilment, supplier onboarding, inventory and training, as well as development of best practices throughout the organization. The Manager, Sales Operations is an enthusiastic, professional, respectful, motivated and resourceful team player, who has the ability to also work independently in a fast-paced environment.

Key Responsibilities

• Act as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement and respect
• Lead, train, and support the Sales Operations team to ensure effective performance and engagement
• Oversee the onboarding, fulfilment, and ongoing management of suppliers, offers, and products sold through Whistler.com
• Coordinate seasonal inventory changes and promotions to ensure availability of products within expected timelines
• Oversee rate parity and inventory analysis and communicate results to suppliers with support from the management team
• Training and ongoing support of supplier accounts using the Inntopia RMS
• Liaise with Inntopia account manager and assist with Inntopia enhancement projects and new features
• Participate in system enhancements, process improvements, and documentation of best practices for sales operations as required
• Ensure accuracy and quality of reservations and promotional programs, minimizing risk to revenue
• Oversee tracking of sales promotions and voucher programs sold through Whistler.com and communicate results to internal stakeholders
• Monitor customer feedback and online post-booking surveys to identify opportunities for improvements to online reservation process and data where possible
• Manage supplier accounts, contracts, insurance documentation, and B2B software, including Extranets
• Oversee management of Whistler.com client relationship tool (D365) to ensure accurate information
• Collaborate with internal teams (Web Sales & Marketing, Finance, Group Sales) to optimize product setup, promotions, and fulfilment
• Additional projects as assigned by the Senior Manager, E-Commerce

Knowledge, Skills & Abilities

• Passion and knowledge of Whistler, mountain resorts, and the tourism industry
• 3+ years sales experience in a resort setting
• 3+ years experience in a leadership capacity
• Experience managing Extranets and B2B software
• Strong organizational, time management, and problem solving skills
• Ability to build and maintain relationships with clients, vendors, and team members
• Excellent written and verbal communication skills
• Computer proficiency (Microsoft Office, Microsoft Excel, Internet browsers)
• Commitment to delivering exceptional customer service
• Highly motivated, enthusiastic, resourceful, and a team player capable of independent work

Posting Closing Date: November 23, 2025. Closing date is subject to change based on applicant volume.