Summary

Good Impressions is a nonprofit marketing agency that offers digital communications services to high-impact organizations working to address the world’s most pressing problems—like biosecurity, AI safety, farm animal welfare, and extreme poverty. 

Demand for our services is growing fast, and we are looking for an Operations Manager to help us stay organized, efficient, and effective as we grow our organization and our impact.

This role is full time and fully remote (however candidates in Toronto, Canada are preferred), with a compensation range of $95,000 - $115,000 CAD annually; based on experience.

The Mission of This Role

Demand for our services is growing fast, and we are looking for an Operations Manager to help us stay organized, efficient, and effective as we grow our organization and our impact.

Responsibilities****Team Enablement Systems

• Project & File Organization:

  Ensure our Google Drive, task management software, and client projects are squeaky clean to allow our team to focus on client work.

• SOPs:

  Document our processes meticulously, clearly, and ensure they are always up to date. Ensure our team is trained on them and they are being implemented.

• AI tools:

  AI tools represent an incredible opportunity to make us more effective and efficient as a team. It’ll be your job to stay on top of new capabilities and use cases and facilitate their integration.

• Support Project Managers:

  Partner with Project Managers to handle the operational logistics required to launch projects, including contracting, documentation, and invoicing.

Resourcing Operations

• Project Tracking System:

  Audit and overhaul our PTS to give us crystal clear metrics on team utilization, completed projects, resource management, client satisfaction, operational efficiency, and more.

• Operational Heartbeat:

  Setup KPI tracking across the org, design a tracking system; and perform monthly, quarterly, and annual reviews against our goals using the data from the systems you’ve built. Provide recommended actions to the team that will help us increase our impact and work in a calm and organized manner. Implement or take inspiration for a best-practice system such as Rockefeller Habits, EOS, or Metronome Effect.

Back Office Operations

• Legal Admin:

  Contracts, Corporate Reports, and record keeping.

• Grant tracking:

  Track our spend against our various grants so we know we’re generating commensurate impact and when to apply for more..

• Vendor Management:

  Including selection, finding cost efficiencies, managing licenses.

• IT Administration:

  Google workspace, team laptops, password management, software seats, info-sec, etc.

• Day-to-Day Finance:

  Administer accounts payable, accounts receivable, payroll, banking, expense tracking and reimbursements.

• Financial Compliance & Record keeping:

  Own internal financial record keeping and liaise with external bookkeeper and accounting firm on tax compliance.

HR & Culture

• HR Administration:

  Handle documentation and contracts. Setup and administer a benefits plan. Setup and run an HRIS system.

• People Systems:

  Design a compensation system. Design a quarterly & annual review cadence.

• Onboarding & Offboarding:

  Own and evolve onboarding programs to ensure smooth integration of new hires into our team, tools, and culture. Ensure access to all necessary tools, subscriptions, and systems for every team member. Lead thoughtful and supportive offboarding experiences—including clear messaging, culture-driven communication, and exit interviews.

• Culture: Champion our team culture with kindness, transparency, and honesty at the core. Champion culture initiatives that reinforce Good Impressions’ core values and continuous growth.

• Offsite:

  Plan and manage the agency’s yearly team offsite—from logistics and vendor coordination to scheduling and communication.

• Recruiting & Hiring: Lead recruitment efforts for both contractors and full-time employees.

About You

We evaluate candidates across three areas: 

1. Experience:

   You have direct experience handling at least 75% of the responsibilities listed above at a digital agency with 10-100 team members within the last 3 years.

2. Values:

   You feel deep alignment with Good Impressions values (listed below).

3. Will:

   You care deeply about our mission and clearly show us your desire to support it.

The Compensation, Perks, And Location

• Salary:

  $95,000 - $115,000 CAD. Depending on experience level, skill level, and quality of work sample.

• Benefits and Perks:

  We do not yet have an official benefits package. The person hired for this role will be responsible for guiding this process.

• Location:

  The ideal candidate would be based in Toronto, but we are open to hiring anywhere.

Reasons To Work At Good Impressions

• Work with a great team:

• “The productivity and kindness of this team are off the charts”

• “Since starting, my job satisfaction has shot through the roof”

• "I honestly cannot imagine working in a more positive culture"

• Opportunity for growth:

  As Good Impressions grows, we will need leaders, and you’re getting in on the ground floor.

• Measurable and quantifiable impact:

  We’re often able to directly measure the impact of our work, so you will be able to see the impact that you are enabling. Some examples of the impactful work we’ve done so far:

• Recruited ~220 participants for BlueDot Impact 's courses, including employees from OpenAI, Meta, and the WHO

• Recruited 7 whistlebl

  owers

  for Legal Impact for Chickens at 1% of the cost of running undercover investigations

• Supported Daniel Kokotajlo in the promotion of AI 2027 , an important piece of AI safety communications that was eventually read by the Vice President of the United States

• Secured ~1,200 registrants and established the largest growth channel for a course demonstrated by Randomized Control Trial to decrease infant mortality

• High autonomy:

  We’re looking for someone who can work independently.

• Opportunity to work on multiple pressing problems:

  We help organizations working on AI safety, biosecurity, farmed animal welfare, extreme poverty, and building the Effective Altruism community.

• Work life balance:

  We set our own deadlines and take mental health and burnout seriously.

Our values

These values define how all of our team members work. We hire, give feedback, and—if necessary—fire based on them. Please deeply consider them before applying. If they sound like you, you’ll fit right in. If not, the way we do things likely won’t match you.

1. Impact first

Impact is our north star. We turn down projects if we don’t think we can help. We teach the clients that want to learn so they’re less dependent on us in the future. We initiate important projects that nobody is asking for. We fundraise so we can run promising projects for clients tight on cash. We celebrate the wins because the wins really matter. 

2. Own the mission

We take complete ownership of outcomes and push through obstacles until we deliver results we're proud of. No one is going to solve our problems except for us. If we don't have what we need to do the job well, we find a way to get it. If we see a problem on the horizon, we bring it up.

3. Look for better & faster ways of doing everything

We're constantly searching for approaches that are orders of magnitude better than the standard way of doing things. We leverage AI to work smarter and faster. We use our best judgment when trading off quality and speed, always looking for win-wins.  We do all of this individually, but we also do it as a team by sharing what we've learned.

4. Be radically helpful

We're as helpful as possible to our clients because we think they're doing some of the most impactful work in the world (otherwise we wouldn't be working with them). We're as helpful as possible to the team because we will succeed or fail as a team.

5. Overcommunicate

Most problems can be solved or avoided with more frequent and effective communication. We’re transparent with our clients, our funders, and our team and we say what we think even if others may disagree.

6. Constantly improve

We’re hungry for impact, which means we’re hungry for feedback. We want to get better because getting better is how we help more people and animals. We seek out feedback and see it as a sign of respect. 

Criteria For Successful Applications

Here are some highlights of past applications that have been successful.

• PDF Format:

  Please submit all documents in PDF format.

• Submit a Video Cover Letter:

  Please film a short Loom video on why you’re a great fit

• Comment on Culture:

  In your cover letter, tell us what you care about in a work environment and how you embody it.

• Short and Concise:

  A 1 page resume is ideal. Slightly longer if necessary.

• Effort:

  Video cover letters and resumes that are customized and thoughtful will score you huge points.

• Demonstrate Your Expertise:

  In whatever way makes sense to you. Anything you add that addresses the needs expressed in this Role Outline are helpful. How will you achieve the mission of this role?

Good Impressions’ Hiring Process

Here’s what to expect if you progress through the process:

1. Application Assessment:

   We aim to respond to everyone’s applications within a couple weeks.

2. Intro Call:

   30 Minutes to get to know the hiring manager and see if there is a basic fit.

3. Deeper Interview:

   90 Minute resume review with two members of our team.

4. Assignment:

   Hands on work sample so we can see your skills applied to the role. Detailed instructions are provided and you get to choose a timeline that fits what’s going on in your life.

5. Reference Checks:

   We’ll ask you to intro us to 2-3 people you’ve worked with before for quick phone/video conversations. We’ll ask them what it was like to work with you.

6. Verbal Offer:

   We’ll give you a call to let you know there’s a spot on our team for you, answer any questions and talk through any concerns you have; then align on particulars like final compensation structure, start date, etc.

7. Written Offer

8. Pre-Onboarding

9. Onboarding

Thanks for reading! If you're interested and qualified we would love to hear from you :)