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ServiceNow Developer Integration Specialist (35502)

Remote
New Brunswick, Canada
Senior Level
CONTRACTOR

About the role

Our client is seeking an experienced ServiceNow Developer / Integration Specialist to support a large-scale Cyber Managed Services initiative. This role focuses on designing, developing, and supporting enterprise integrations between ServiceNow, Microsoft Sentinel, and client ITSM platforms to enable efficient Security Operations Centre (SOC) incident management.

This is an excellent opportunity for a senior ServiceNow professional with strong integration experience, cybersecurity exposure, and enterprise consulting experience.

Key Responsibilities

Design and develop integrations between Microsoft Sentinel and ServiceNow

Configure ServiceNow Incident Management workflows for Security Operations Develop and maintain REST API integrations with external platforms Design and implement bi-directional integrations between: ServiceNow BMC Helix / Remedy Configure synchronization for: Incident lifecycle Status updates Assignment groups Priorities Work notes Comments Attachments Develop custom ServiceNow components including: Script Includes Business Rules Flow Designer workflows IntegrationHub solutions REST/SOAP services Support automated incident orchestration and enrichment Troubleshoot integration and performance issues Participate in technical design sessions with security, operations, and client teams Produce technical documentation including: Solution Design Integration Design Data Mapping Runbooks Operational Support Guides Support testing, deployment, hypercare, and knowledge transfer activities Required Qualifications

ServiceNow

5+ years of ServiceNow Development experience Incident Management IntegrationHub Flow Designer Script Includes Business Rules REST APIs MID Server OAuth Authentication Import Sets Transform Maps

Integration Experience

Strong Experience Integrating ServiceNow With One Or More Of

Microsoft Sentinel

Microsoft Defender XDR Microsoft Defender for Endpoint Microsoft Defender for Identity Microsoft Defender for Office 365

Experience with Microsoft's official ServiceNow Connector is highly desirable.

Enterprise ITSM Integration

Experience Integrating ServiceNow With Enterprise ITSM Platforms Including

BMC Helix

BMC Remedy Other enterprise ITSM platforms

Experience Implementing

Bi-directional incident synchronization

Status synchronization Assignment routing Comment synchronization Work note synchronization Attachment synchronization API-based integrations

Technical Skills

JavaScript

JSON REST APIs OAuth Azure Active Directory / Microsoft Entra ID

Assets Include

SOAP

Microsoft Graph API Azure Logic Apps Azure Functions

Cyber Security Experience

Experience working within Security Operations or Managed Security Services is highly preferred.

Experience with any of the following is considered an asset

Security Operations Centre (SOC)

SIEM MDR Incident Response Security Incident Management Threat Detection MITRE ATT&CK Microsoft Sentinel

Deliverables

The Successful Consultant Will Support Delivery Of

Microsoft Sentinel → ServiceNow integration

ServiceNow ↔ BMC Helix/Remedy integration API development Workflow automation Incident synchronization Technical documentation Testing support Production deployment Hypercare Knowledge transfer

Preferred Certifications

One or more of

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist Microsoft Certified: Cybersecurity Analyst (SC-200) Microsoft Azure Certifications (AZ-104, AZ-305, etc.)

ITIL Foundation

Mandatory Requirements

Active Government of Canada Reliability Status (or eligible)

Excellent written and verbal communication skills Experience working directly with enterprise clients Ability to work independently within a consulting environment

Nice-to-Have

Cyber Managed Services

Multi-tenant SOC environments Enterprise ServiceNow implementations Microsoft Security ecosystem Agile delivery methodologies

Work Arrangement

Full-time Remote anywhere in Canada

Occasional travel to client site in New Brunswick (approximately 1–2 trips over four months) Candidates located in New Brunswick are strongly encouraged to apply Local candidates may attend onsite meetings approximately once per month

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About Myticas Consulting

Staffing and Recruiting
5001-10,000

Myticas Consulting is a proven industry-leading IT Staffing and Recruitment organization, with active locations in major North American cities such as Ottawa Ontario, Chicago Illinois, and Atlanta Georgia.

Our large team of IT recruitment and sales professionals have over 50+ years of combined experience providing the highest quality of Telecommunication Engineering, ERP and IT Software Development resources, to both Public and Private sector enterprise level environments.

Here at Myticas, we strive to continually provide unmatched quality of IT resources, that prove to stand the test of time, and go above and beyond all project expectations and deliverables.

The "motto"​ at Myticas is not only to work with you, but to understand what success really looks like for your organization, and to deliver the IT staffing needs that matter most to increasing both the functionality and efficiency of your environment.

With our evolving expertise in Telecom, ERP, DW/BI and EAI resources, and a guaranteed replacement program for all our partners, the defined win-win scenario has never been presented in a more simple manner.

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