Senior Enterprise Customer Success Manager
Top Benefits
About the role
Who you are
- 7+ years of experience in Customer Success managing large enterprise customers, preferably in developer tooling or DevOps-focused SaaS. Demonstrated ability to navigate complex engineering organizations, including DevOps, platform, and infrastructure teams
- Experience leading 10-20 enterprise accounts, working with Ic to C level stakeholders
- Past executive presence to lead renewal conversations, QBRs, and value discussions
- Proven track record of driving strong retention outcomes (e.g., GRR) and expanding customer value through adoption, executive engagement, and strategic account planning
- Technically fluent and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows, and developer tooling concepts (no coding required)
- Familiarity with HubSpot and other CS/CRM platforms
- Experience in a high-growth startup or scale-up environment, where you’ve contributed to both building and executing CS motions. (preferred)
What the job involves
- Operate as a strategic partner to customers, not a reactive support layer, leading success planning, aligning on business goals, and ensuring customers realise measurable value from the platform
- Maintain GRR >90% with risks proactively identified and mitigated ahead of renewal
- Ensure customers are actively using core use cases with demonstrated, measurable value
- Continuously identify and influence meaningful expansion opportunities through account insight and engagement
- Manage the portfolio with structured, forward-looking engagement, supported by consistent success plans and cross-functional alignment with TAMs, Sales, and Product
Benefits
- Opportunities for professional development and training
- Dynamic and collaborative work environment
- Flexible work arrangements
Not the right fit? Search for Enterprise Customer Success Manager jobs in Canada, United States
About LocalStack
At LocalStack, we provide the #1 platform for local cloud development & testing, offering the most advanced cloud emulation for AWS services. Our aim is to assist individual cloud developers and enterprises in becoming solution nimble, optimizing costs, reducing contention, and delivering resilient and secure value to their customers.
LocalStack is ideal for designing and testing highly resilient and secure solutions on your local machine before live deployment. Our platform facilitates integration testing of cloud solutions both locally and in CI/CD environments, enhancing developer velocity and feature quality.
With LocalStack, you fully emphasize on black-box solution tests that fully exercise the inputs and outputs of your system, rather than solely focusing on unit tests.
Our solution also enables rapid design and development of sophisticated cloud solutions with little to no changes needed for IaC pipelines. In addition, by emulating cloud services locally, LocalStack enables additional features and workflows that are not feasible on the cloud, such as local chaos engineering, IAM security testing, team collaboration, and more!
Similar Jobs
Senior Enterprise Customer Success Manager
Top Benefits
About the role
Who you are
- 7+ years of experience in Customer Success managing large enterprise customers, preferably in developer tooling or DevOps-focused SaaS. Demonstrated ability to navigate complex engineering organizations, including DevOps, platform, and infrastructure teams
- Experience leading 10-20 enterprise accounts, working with Ic to C level stakeholders
- Past executive presence to lead renewal conversations, QBRs, and value discussions
- Proven track record of driving strong retention outcomes (e.g., GRR) and expanding customer value through adoption, executive engagement, and strategic account planning
- Technically fluent and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows, and developer tooling concepts (no coding required)
- Familiarity with HubSpot and other CS/CRM platforms
- Experience in a high-growth startup or scale-up environment, where you’ve contributed to both building and executing CS motions. (preferred)
What the job involves
- Operate as a strategic partner to customers, not a reactive support layer, leading success planning, aligning on business goals, and ensuring customers realise measurable value from the platform
- Maintain GRR >90% with risks proactively identified and mitigated ahead of renewal
- Ensure customers are actively using core use cases with demonstrated, measurable value
- Continuously identify and influence meaningful expansion opportunities through account insight and engagement
- Manage the portfolio with structured, forward-looking engagement, supported by consistent success plans and cross-functional alignment with TAMs, Sales, and Product
Benefits
- Opportunities for professional development and training
- Dynamic and collaborative work environment
- Flexible work arrangements
Not the right fit? Search for Enterprise Customer Success Manager jobs in Canada, United States
About LocalStack
At LocalStack, we provide the #1 platform for local cloud development & testing, offering the most advanced cloud emulation for AWS services. Our aim is to assist individual cloud developers and enterprises in becoming solution nimble, optimizing costs, reducing contention, and delivering resilient and secure value to their customers.
LocalStack is ideal for designing and testing highly resilient and secure solutions on your local machine before live deployment. Our platform facilitates integration testing of cloud solutions both locally and in CI/CD environments, enhancing developer velocity and feature quality.
With LocalStack, you fully emphasize on black-box solution tests that fully exercise the inputs and outputs of your system, rather than solely focusing on unit tests.
Our solution also enables rapid design and development of sophisticated cloud solutions with little to no changes needed for IaC pipelines. In addition, by emulating cloud services locally, LocalStack enables additional features and workflows that are not feasible on the cloud, such as local chaos engineering, IAM security testing, team collaboration, and more!