ServiceNow Business Process Consultant
About the role
We are a global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
If you have experience in ServiceNow and expertise in architecting and designing business processes and helping clients develop innovative solutions that always offer the best customer experience and optimize internal interactions, then we want to meet you.
You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across Canada, helping our clients leverage the power of technology to address their pressing business needs.
Learn more about ServiceNow at Accenture Here
The work :
Within the ServiceNow group, the Business Process Consultant is responsible for collaborating with clients to design, optimize, and implement business processes leveraging the ServiceNow platform.
Responsibilities- Work with clients to provide leadership on best practices in multiple ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC
-
Understand and utilize ServiceNow methodologies, collateral and accelerators
-
Gather, understand and document requirements from clients
-
Conduct gap analysis and assessments to identify the delta between ServiceNow and current processes
-
Assist with the vision, design, build and implementation of ServiceNow solutions
-
Develop and execute test scripts for ServiceNow implementations
-
Prepare for and facilitate workshop sessions including demonstrations of ServiceNow platform capabilities
-
Create requirements stories, process documentation and training guides
-
Participate in project team collaboration sessions with Project Manager, Solution Architects, and ServiceNow Technical Consultants
-
Provide support for existing ServiceNow solutions and recommend opportunities for enhancements Basic Qualifications:
-
A bachelor's degree or college diploma in a business-related field
-
4 or more years of hands-on experience with ServiceNow
-
Previous experience in ServiceNow upgrades
-
Previous experience with one or more ServiceNow modules
-
Superior facilitation and presentation techniques, strong teamworking skills
-
Ability to professionally represent Accenture with clients
-
English is required for this position as this role will be aligned to multi-national teams where English is the common language across our Global Enterprise. Due to the significant high volume of interactions with these English-speaking multi-national teams, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement. Nice to have:
-
ServiceNow Certified System Administration designation
-
Certifications in one or more ServiceNow modules
-
Reliability clearance eligibility Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Annual Salary Range
British Columbia/Ontario $69,450 to $119,450
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.
ServiceNow Business Process Consultant
About the role
We are a global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
If you have experience in ServiceNow and expertise in architecting and designing business processes and helping clients develop innovative solutions that always offer the best customer experience and optimize internal interactions, then we want to meet you.
You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across Canada, helping our clients leverage the power of technology to address their pressing business needs.
Learn more about ServiceNow at Accenture Here
The work :
Within the ServiceNow group, the Business Process Consultant is responsible for collaborating with clients to design, optimize, and implement business processes leveraging the ServiceNow platform.
Responsibilities- Work with clients to provide leadership on best practices in multiple ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC
-
Understand and utilize ServiceNow methodologies, collateral and accelerators
-
Gather, understand and document requirements from clients
-
Conduct gap analysis and assessments to identify the delta between ServiceNow and current processes
-
Assist with the vision, design, build and implementation of ServiceNow solutions
-
Develop and execute test scripts for ServiceNow implementations
-
Prepare for and facilitate workshop sessions including demonstrations of ServiceNow platform capabilities
-
Create requirements stories, process documentation and training guides
-
Participate in project team collaboration sessions with Project Manager, Solution Architects, and ServiceNow Technical Consultants
-
Provide support for existing ServiceNow solutions and recommend opportunities for enhancements Basic Qualifications:
-
A bachelor's degree or college diploma in a business-related field
-
4 or more years of hands-on experience with ServiceNow
-
Previous experience in ServiceNow upgrades
-
Previous experience with one or more ServiceNow modules
-
Superior facilitation and presentation techniques, strong teamworking skills
-
Ability to professionally represent Accenture with clients
-
English is required for this position as this role will be aligned to multi-national teams where English is the common language across our Global Enterprise. Due to the significant high volume of interactions with these English-speaking multi-national teams, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement. Nice to have:
-
ServiceNow Certified System Administration designation
-
Certifications in one or more ServiceNow modules
-
Reliability clearance eligibility Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Annual Salary Range
British Columbia/Ontario $69,450 to $119,450
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.