Top Benefits
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is seeking an experienced and dynamic technical analyst focused on providing support to IT solutioning. This role requires collaboration with a diverse internal workforce and extended third party service providers to create the future business application support model for our world class airline brand.
The opportunity in the role of Analyst, Application Development and Maintenance within the PSS IT team, is to support the Competency Centre initiatives.
The position reports to the Manager, Application Development and Maintenance - PSS
Responsibilities:
- Work closely with relevant data stakeholders to understand and refine the requirements for our vendor.
- Host the weekly meetings to discuss all the data requirements, concerns and questions with the data stakeholders.
- Manage the usage of data intake JIRA board and review all the tasks.
- Provide support for the business analysis and technology/business integration efforts.
- Support multiple working methodologies such as agile, waterfall or hybrid.
- Support in handling certain streams of the Competency Centre.
- Assess priorities from a project and a day-to-day perspective. Utilize effective practices and tools to plan, coordinate activities and track all deliverables.
- Generate and send reports based on different KPI’s in place for the Competency Centre.
- Send annual as well as quarterly retrospectives to all the stakeholders of the Competency Centre.
- Support in overall governance of Competency Centre.
- Build and send project specific development and SME charges to various projects handled by the Competency Centre.
- Find new techniques and automations tools to improve existing processes.
Qualifications
- A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
- 3-5 years of IT technology or operations experience in a large company would be an asset.
- Airline experience would be an asset.
- Knowledge on Azure, AWS, data analytics would be an asset.
- Knowledge of Jira, Confluence and ServiceNow applications would be an asset.
- Knowledge in various IT methodologies e.g. Agile / Waterfall.
- Exceptional analytical, organizational and communication skills.
- Self-motivated and independent worker who possess an investigative nature.
- Results oriented with proactive and methodical approach to problem solving.
- Able to multi-task and work under pressure against tight deadlines and changing priorities.
- Must be a team player with ability to work closely with diverse groups and working styles.
- Ability to establish and maintain effective business relationships.
- Flexibility and willingness to work extended hours, when required.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
Top Benefits
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is seeking an experienced and dynamic technical analyst focused on providing support to IT solutioning. This role requires collaboration with a diverse internal workforce and extended third party service providers to create the future business application support model for our world class airline brand.
The opportunity in the role of Analyst, Application Development and Maintenance within the PSS IT team, is to support the Competency Centre initiatives.
The position reports to the Manager, Application Development and Maintenance - PSS
Responsibilities:
- Work closely with relevant data stakeholders to understand and refine the requirements for our vendor.
- Host the weekly meetings to discuss all the data requirements, concerns and questions with the data stakeholders.
- Manage the usage of data intake JIRA board and review all the tasks.
- Provide support for the business analysis and technology/business integration efforts.
- Support multiple working methodologies such as agile, waterfall or hybrid.
- Support in handling certain streams of the Competency Centre.
- Assess priorities from a project and a day-to-day perspective. Utilize effective practices and tools to plan, coordinate activities and track all deliverables.
- Generate and send reports based on different KPI’s in place for the Competency Centre.
- Send annual as well as quarterly retrospectives to all the stakeholders of the Competency Centre.
- Support in overall governance of Competency Centre.
- Build and send project specific development and SME charges to various projects handled by the Competency Centre.
- Find new techniques and automations tools to improve existing processes.
Qualifications
- A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
- 3-5 years of IT technology or operations experience in a large company would be an asset.
- Airline experience would be an asset.
- Knowledge on Azure, AWS, data analytics would be an asset.
- Knowledge of Jira, Confluence and ServiceNow applications would be an asset.
- Knowledge in various IT methodologies e.g. Agile / Waterfall.
- Exceptional analytical, organizational and communication skills.
- Self-motivated and independent worker who possess an investigative nature.
- Results oriented with proactive and methodical approach to problem solving.
- Able to multi-task and work under pressure against tight deadlines and changing priorities.
- Must be a team player with ability to work closely with diverse groups and working styles.
- Ability to establish and maintain effective business relationships.
- Flexibility and willingness to work extended hours, when required.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.