Manager, Community Stakeholder Relations
Top Benefits
About the role
JOB INFORMATION
Requisition ID: 11667
Number of Vacancies: 1
Department: Community and Stakeholder Relations (20000064) - Community & Stakeholder Relations (30000082)
Salary Information: $124,706.40 - $155,846.60
Pay Scale Group: 11SA
Employment Type: Temporary August 2026 - Due to LTD
Weekly Hours: 35 Off Days: Saturday/Sunday Shift: Day
Posted On: August 13, 2025
Last Day to Apply: August 18, 2025
Reports to: Head, Community & Stakeholder Relations
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
Join our Community and Stakeholder Relations team at this exciting time and apply for the Manager, Community & Stakeholder Relations position.
What You Will Do
As the Manager of Community & Stakeholder Relations you will be responsible for providing leadership in the development, planning, and execution of strategic consultation and communications. This role plans, facilitates and implements community and stakeholder relations, issues management strategies, and activities for the TTC, while promoting and influencing community understanding and support for major TTC projects and initiatives.
You will ensure the development of detailed, pro-active community relations plans for each major project to build positive relationships with customers, neighbours and stakeholders. Prepare and deliver materials at community consultations on planning/construction initiatives, and advocate for community involvement, with a diversity and inclusion lens, including particular emphasis on equity seeking groups.
You will liaise with senior TTC staff, Board Members, City staff, City Councillors, Provincial agency and Metrolinx staff, and other third party agency staff as required to maintain positive relationships. In addition, advise senior project managers on consultation strategies and requirements, provide reports for the TTC Board, and City Committees/Council for project approvals and updates as required.
You will act as a resource to provide consultation, direction, advice and guidance regarding strategic issues with major community and stakeholder impacts and provide TTC input to City of Toronto staff for partnerships on joint projects.
As the Manager, Community & Stakeholder Relations, you will attend public meetings and Commission meetings to present and/or discuss project details as required and represent the TTC on strategic initiatives regarding transit project implementation.
You will be responsible for managing a team and will plan, direct, manage and monitor their work and delegate responsibilities in an efficient and cost effective manner, during all phases of the Community and Stakeholder Relations Program.
In addition to the above you will promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
What Skills Do You Bring?
- Apply analytical skills
- Communicate in a variety of mediums
- Counsel, advise, and coach in the relevant discipline
- Create and deliver presentations in various formats
- Manage human resources
- Plan and organize activities / projects to meet section and organizational goals
What Qualifications Do You Bring?
- Completion of a post-secondary education in social science or a related discipline, combined with extensive experience in Community and Stakeholder relations on major infrastructure projects or a combination of education, training and experience deemed to be equivalent.
- Extensive experience in community relations, communications, and issues management.
- Ability to anticipate issues, provide innovative solutions and resolve complex and sensitive problems effectively, while providing timely and accurate reports with challenging deadlines.
- Comprehensive knowledge of applicable legislative and regulatory processes.
- Excellent organizational, analytical, reasoning and problem solving abilities.
- Excellent leadership and project management skills.
- Superior written and oral communication, interpersonal, presentation, facilitation, and diplomacy skills.
- Must be decisive and be able to effectively manage in a rapidly changing environment.
- Ability to effectively motivate staff to ensure that established community relations goals and objectives are achieved.
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
- Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
What We Offer
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
About Toronto Transit Commission
The Toronto Transit Commission has a rich history dating back to 1921. Since that time, the TTC has grown to become North America's third largest transit system, providing 1.7 million customer journeys every workday, or around 540 million rides per year.
The TTC has a proud record for providing safe, reliable transit. Operating across five distinct modes of transportation, the TTC has developed a reputation for excellence in the integration of those modes through well-proven design.
A full-service operator, the TTC is capable of undertaking virtually every activity in-house via our 14,000 dedicated and professional employees.
Toronto's transit system should match the experience of living in such a city: a high quality, accessible network that understands what our customers need and delivers what matters most to them. The TTC is committed to delivering a world-class transit system.
Manager, Community Stakeholder Relations
Top Benefits
About the role
JOB INFORMATION
Requisition ID: 11667
Number of Vacancies: 1
Department: Community and Stakeholder Relations (20000064) - Community & Stakeholder Relations (30000082)
Salary Information: $124,706.40 - $155,846.60
Pay Scale Group: 11SA
Employment Type: Temporary August 2026 - Due to LTD
Weekly Hours: 35 Off Days: Saturday/Sunday Shift: Day
Posted On: August 13, 2025
Last Day to Apply: August 18, 2025
Reports to: Head, Community & Stakeholder Relations
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
Join our Community and Stakeholder Relations team at this exciting time and apply for the Manager, Community & Stakeholder Relations position.
What You Will Do
As the Manager of Community & Stakeholder Relations you will be responsible for providing leadership in the development, planning, and execution of strategic consultation and communications. This role plans, facilitates and implements community and stakeholder relations, issues management strategies, and activities for the TTC, while promoting and influencing community understanding and support for major TTC projects and initiatives.
You will ensure the development of detailed, pro-active community relations plans for each major project to build positive relationships with customers, neighbours and stakeholders. Prepare and deliver materials at community consultations on planning/construction initiatives, and advocate for community involvement, with a diversity and inclusion lens, including particular emphasis on equity seeking groups.
You will liaise with senior TTC staff, Board Members, City staff, City Councillors, Provincial agency and Metrolinx staff, and other third party agency staff as required to maintain positive relationships. In addition, advise senior project managers on consultation strategies and requirements, provide reports for the TTC Board, and City Committees/Council for project approvals and updates as required.
You will act as a resource to provide consultation, direction, advice and guidance regarding strategic issues with major community and stakeholder impacts and provide TTC input to City of Toronto staff for partnerships on joint projects.
As the Manager, Community & Stakeholder Relations, you will attend public meetings and Commission meetings to present and/or discuss project details as required and represent the TTC on strategic initiatives regarding transit project implementation.
You will be responsible for managing a team and will plan, direct, manage and monitor their work and delegate responsibilities in an efficient and cost effective manner, during all phases of the Community and Stakeholder Relations Program.
In addition to the above you will promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
What Skills Do You Bring?
- Apply analytical skills
- Communicate in a variety of mediums
- Counsel, advise, and coach in the relevant discipline
- Create and deliver presentations in various formats
- Manage human resources
- Plan and organize activities / projects to meet section and organizational goals
What Qualifications Do You Bring?
- Completion of a post-secondary education in social science or a related discipline, combined with extensive experience in Community and Stakeholder relations on major infrastructure projects or a combination of education, training and experience deemed to be equivalent.
- Extensive experience in community relations, communications, and issues management.
- Ability to anticipate issues, provide innovative solutions and resolve complex and sensitive problems effectively, while providing timely and accurate reports with challenging deadlines.
- Comprehensive knowledge of applicable legislative and regulatory processes.
- Excellent organizational, analytical, reasoning and problem solving abilities.
- Excellent leadership and project management skills.
- Superior written and oral communication, interpersonal, presentation, facilitation, and diplomacy skills.
- Must be decisive and be able to effectively manage in a rapidly changing environment.
- Ability to effectively motivate staff to ensure that established community relations goals and objectives are achieved.
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
- Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
What We Offer
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
About Toronto Transit Commission
The Toronto Transit Commission has a rich history dating back to 1921. Since that time, the TTC has grown to become North America's third largest transit system, providing 1.7 million customer journeys every workday, or around 540 million rides per year.
The TTC has a proud record for providing safe, reliable transit. Operating across five distinct modes of transportation, the TTC has developed a reputation for excellence in the integration of those modes through well-proven design.
A full-service operator, the TTC is capable of undertaking virtually every activity in-house via our 14,000 dedicated and professional employees.
Toronto's transit system should match the experience of living in such a city: a high quality, accessible network that understands what our customers need and delivers what matters most to them. The TTC is committed to delivering a world-class transit system.