Who you are

• The role balances deep product and delivery expertise, customer success strategy, and commercial acumen, while mentoring team members and influencing product evolution through structured customer feedback and insights
• Proven experience delivering SaaS solutions, analytics platforms, or data products
• Strong background in customer delivery, customer success, or consulting with a record of driving measurable customer value
• Product minded, with a focus on scalable, innovative, and user centric solutions
• Advanced analytical and quantitative problem solving skills
• Proven ability to work effectively with both business and technology stakeholders
• Strong written, presentation, and verbal communication skills
• Authentic, inclusive leader who inspires collaboration and continuous development
• Demonstrated ability to build trusted relationships with executive level customer contacts
• Bachelor’s degree or equivalent qualification
• Fluent local office language and English required, other languages desirable
• Advanced Word, Excel, and PowerPoint skills required
• Comfortable with significant customer interaction and relationship building

What the job involves

• The Managing Consultant, Customer Success Product Specialist is responsible for driving customer adoption, satisfaction, retention, and long term value realization for Mastercard’s SaaS and data driven solutions
• Acting as a trusted advisor and product expert, this role partners with customers and internal stakeholders to ensure successful onboarding, scalable delivery, and continuous optimization of solutions
• You'll build and maintain trusted relationships with mid and executive level customer stakeholders
• Function as a coach and trusted advisor, enabling customers to leverage Mastercard products to achieve strategic business outcomes
• Articulate and track key performance indicators related to cost, performance, optimization, adoption, and value realization
• Identify optimization opportunities that enhance customer outcomes and long term partnership value
• Serve as the central point of contact and subject matter expert for customers and internal stakeholders
• Lead and oversee delivery and implementation of new and complex SaaS products, platforms, and services
• Function as the knowledge expert on product capabilities and best practice delivery and implementation models
• Manage and continuously improve user onboarding experiences in partnership with Product teams
• Conduct platform demonstrations, customer training sessions, and enablement workshops
• Support troubleshooting and issue resolution, recommending improvements to drive platform adoption and usage
• Transform complex data into insights and visualizations that support customer decision making
• Partner with Sales teams to ensure clear solution definition, value articulation, and implementation planning
• Identify cross sell, upsell, and expansion opportunities aligned to customer priorities
• Support sales efforts as a product specialist through enablement materials, training, and deal support
• Develop scalable training materials, thought leadership, and customer facing playbooks
• Translate complex technical capabilities into clear, customer centric solutions
• Gather, synthesize, and report customer feedback on product gaps and pain points
• Represent the voice of the customer to influence product development and roadmap decisions
• Support business continuity objectives for clients within scope
• Mentor and enable project team members and customer success managers to become effective customer coaches
• Collaborate cross functionally with Product, Sales, Technology, and Delivery teams
• Foster a collaborative, inclusive culture focused on accountability, continuous improvement, and customer impact
• All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Benefits

• Gym membership
• Pension plan
• Share purchase options
• Extra holiday purchase optional
• 25 days holiday (excl. bank holidays)
• Work from home opportunities
• Health insurance