Top Benefits
About the role
🌍 Global SaaS Scale-up | $28M Series B Investment
💡 Personalized 1:1 Coaching
📍Toronto | Hybrid, 3+ days in-office
About CloudTalk
Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel to big players like Nokia, Glovo and Revolut. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
What’s in it for you?
🚀Be part of one of Europe’s fastest-growing SaaS companies
🤖 Work with cutting-edge AI products in a high-growth market
🌍 Join a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our on Instagram
🎯 Have a front-row seat in our journey to $100M ARR
What You Will Do
AtCloudTalk, our Account Managers are the driving force behind client retention and portfolio expansion. In this role, your primary focus will be maximizing Net Revenue Retention (NRR) through strategic renewals, upselling, and relationship building. You will serve as the vital link between our users and our internal teams, guaranteeing that clients extract maximum ROI from our platform while directly contributing to CloudTalk's overarching business growth.
To succeed, you will need to dive deep into your clients' unique operational challenges across a wide range of industries. By positioning yourself as a trusted advisor, you will map client objectives to tailored CloudTalk solutions.
-**Drive Account Expansion:**Identify organic growth opportunities, boost platform adoption, and introduce premium add-ons to your existing portfolio. -**Bridge the Gap:**Act as the ultimate advocate for your clients internally, while successfully representing CloudTalk's vision and value proposition to your accounts. -**Collaborate for Success:**Work hand-in-hand with our Product, Support, and Customer Engineering teams to ensure a seamless client journey. -**Forge Executive Ties:**Cultivate resilient, long-term partnerships with key stakeholders and decision-makers at all levels of a client's organization.
The Mindset We Need
This position requires a unique blend of skills: the consultative, empathetic touch of a relationship builder, paired with the relentless, results-oriented drive of a quota-carrying sales professional. You should be highly commercial, strategic, and comfortable managing a dedicated book of business.
Why Join CloudTalk Now?
CloudTalk is in an era of rapid, exciting innovation. We are taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI capabilities—empowering our users to work smarter, move faster, and outperform their competition. Join our team to help us pioneer the future of business communication.
Requirements
-Language:Professional fluency required in bothEnglish and Spanish.
-Work Model:Hybrid. You will be collaborating with the team in ourToronto office 3 days a week.
Benefits
Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget
Flexibility:
🏖 Unlimited Paid Time Off
🏡 Home Office Budget
🎗️ Volunteering Days
💻 MacBook for work
**Well-being:**🏖Recharge Fridays once per quarter
🏋🏼♀️Fitness Allowance
🏥 Private HealthCare
**Connectedness:**💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise
What to Expect in Our Hiring Process
1️⃣ Intro Call – Meet our Talent Acquisition Team
2️⃣ Interview with the CX leaders
3️⃣ Case Study Presentation – Show us your skills
4️⃣ Culture Bar Raiser Call
🎯 Offer!
Apply now and be part of our journey to $100M ARR!
By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our .
About Cloudtalk
CloudTalk is a Next Generation Business Calling Software.
It allows customer support and sales teams to automate their workflows without any coding and makes customer experience a true competitive advantage by allowing businesses to connect faster, easier and more efficiently with their customers.
Founded in 2018, CloudTalk has grown into an industry leader over the last 4 years, with a globally distributed team of around 200 people from 30 different countries, and offices in Bratislava and Prague.
Today, we take pride in delivering a solution used by more than 2500 teams of all sizes around the globe, in industries ranging from financial services to the education sector.
We believe in teamwork, innovation, growth and in putting people first. Our purpose is to connect businesses, teams and partners together in the cloud and to deliver the best possible experience to our customers, our community and, of course, the amazing and dynamic team of CloudTalkers we couldn't be prouder of. 💙
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Top Benefits
About the role
🌍 Global SaaS Scale-up | $28M Series B Investment
💡 Personalized 1:1 Coaching
📍Toronto | Hybrid, 3+ days in-office
About CloudTalk
Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel to big players like Nokia, Glovo and Revolut. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
What’s in it for you?
🚀Be part of one of Europe’s fastest-growing SaaS companies
🤖 Work with cutting-edge AI products in a high-growth market
🌍 Join a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our on Instagram
🎯 Have a front-row seat in our journey to $100M ARR
What You Will Do
AtCloudTalk, our Account Managers are the driving force behind client retention and portfolio expansion. In this role, your primary focus will be maximizing Net Revenue Retention (NRR) through strategic renewals, upselling, and relationship building. You will serve as the vital link between our users and our internal teams, guaranteeing that clients extract maximum ROI from our platform while directly contributing to CloudTalk's overarching business growth.
To succeed, you will need to dive deep into your clients' unique operational challenges across a wide range of industries. By positioning yourself as a trusted advisor, you will map client objectives to tailored CloudTalk solutions.
-**Drive Account Expansion:**Identify organic growth opportunities, boost platform adoption, and introduce premium add-ons to your existing portfolio. -**Bridge the Gap:**Act as the ultimate advocate for your clients internally, while successfully representing CloudTalk's vision and value proposition to your accounts. -**Collaborate for Success:**Work hand-in-hand with our Product, Support, and Customer Engineering teams to ensure a seamless client journey. -**Forge Executive Ties:**Cultivate resilient, long-term partnerships with key stakeholders and decision-makers at all levels of a client's organization.
The Mindset We Need
This position requires a unique blend of skills: the consultative, empathetic touch of a relationship builder, paired with the relentless, results-oriented drive of a quota-carrying sales professional. You should be highly commercial, strategic, and comfortable managing a dedicated book of business.
Why Join CloudTalk Now?
CloudTalk is in an era of rapid, exciting innovation. We are taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI capabilities—empowering our users to work smarter, move faster, and outperform their competition. Join our team to help us pioneer the future of business communication.
Requirements
-Language:Professional fluency required in bothEnglish and Spanish.
-Work Model:Hybrid. You will be collaborating with the team in ourToronto office 3 days a week.
Benefits
Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget
Flexibility:
🏖 Unlimited Paid Time Off
🏡 Home Office Budget
🎗️ Volunteering Days
💻 MacBook for work
**Well-being:**🏖Recharge Fridays once per quarter
🏋🏼♀️Fitness Allowance
🏥 Private HealthCare
**Connectedness:**💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise
What to Expect in Our Hiring Process
1️⃣ Intro Call – Meet our Talent Acquisition Team
2️⃣ Interview with the CX leaders
3️⃣ Case Study Presentation – Show us your skills
4️⃣ Culture Bar Raiser Call
🎯 Offer!
Apply now and be part of our journey to $100M ARR!
By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our .
About Cloudtalk
CloudTalk is a Next Generation Business Calling Software.
It allows customer support and sales teams to automate their workflows without any coding and makes customer experience a true competitive advantage by allowing businesses to connect faster, easier and more efficiently with their customers.
Founded in 2018, CloudTalk has grown into an industry leader over the last 4 years, with a globally distributed team of around 200 people from 30 different countries, and offices in Bratislava and Prague.
Today, we take pride in delivering a solution used by more than 2500 teams of all sizes around the globe, in industries ranging from financial services to the education sector.
We believe in teamwork, innovation, growth and in putting people first. Our purpose is to connect businesses, teams and partners together in the cloud and to deliver the best possible experience to our customers, our community and, of course, the amazing and dynamic team of CloudTalkers we couldn't be prouder of. 💙