Technical Account Manager
Top Benefits
About the role
Who you are
- 2+ years in Technical Account Management, Technical Support, or a closely related technical integration role
- Strong analytical mindset with expertise in SQL (complex queries), API testing (RESTful APIs, JSON), and experience with tools like Datadog, Amplitude, Jira, VS Code, and AI assistance tools (e.g., ChatGPT, Cursor)
- Excellent communication and interpersonal skills, capable of clearly translating complex technical information to diverse stakeholders
- Ability to independently manage and prioritize workload, demonstrating high levels of initiative and accountability
- Experience thriving in a fast-paced, ambiguous environment, showing adaptability and resilience under pressure
What the job involves
- The Quality TAM team manages and enhances technical relationships with our strategic partners worldwide, ensuring seamless integrations and best-in-class performance
- We leverage technical acumen, problem-solving abilities, and strategic thinking to enhance partner success, maximize customer value, and drive business outcomes across multiple functions
- As a Technical Account Manager (TAM), you’ll own critical partner relationships within our Travel vertical
- Acting as the bridge between our internal teams (Engineering, Product, Data, Finance) and external partners, you’ll proactively manage and optimize integrations, analyze performance data, and drive improvements
- Your curiosity, technical understanding, and strong communication skills will enable you to solve complex issues, enhance operational efficiency, and contribute meaningfully to business growth
- Technical Relationship Management: Serve as the primary technical point of contact, effectively managing relationships with internal stakeholders and external partners. Ensure clear, proactive communication across teams to maximize partnership value
- Problem-Solving & Technical Leadership: Lead in-depth analysis of technical integrations and partner performance data. Drive complex projects end-to-end, identifying root causes and recommending practical solutions
- Data Analysis & Operational Excellence: Leverage SQL and data visualization tools to analyze complex datasets, interpret insights, and drive performance improvements. Develop actionable reports and dashboards that clearly communicate partner performance and integration health
- Collaboration & Influence: Act as Subject Matter Expert (SME) in cross-functional meetings, clearly articulating technical and business implications. Collaborate proactively with Product, Engineering, Data, Operations, and Finance to deliver strategic outcomes
- Continuous Improvement: Proactively suggest and implement process improvements to enhance the effectiveness of integrations and partnership management. Own, track, and drive completion of OKRs within your vertical
Benefits
- Competitive base salary
- 2x/year performance reviews
- RRSP and 401k
- Generous equity options
- $1,200 annual learning & development allowance
- Unlimited PTO (really!)
- Recharge days throughout the year
- Parental leave + top-up program
- Annual $200 travel allowance
- Employee-exclusive discounts
- Health, dental, and vision insurance on day one
- $360 annual wellness allowance
- Employee assistance programs
- $500 WFH allowance (one-time)
- Free food Fridays!
About Super
We are the only creative, strategy and media center in Latin America founded by Latinos.
The SuperTM family, led by its founding partners Damián Kepel, Sebas Yumatle, Mariano Mataloni, Rodrigo Diaz Aran, Andy Clar and Alvaro Yermoli is made up of over 380 talented members in 9 countries.
Moreover, the SuperTM Woman division, led by founding partner Andy Clar, consists of interdisciplinary teams made up of 50 independent SuperTM Women in each country.
We are headquartered in Buenos Aires and have offices in Miami, São Paulo, Lima, Mexico City, Santiago, Madrid, Bogotá and Montevideo, where we work with regional muscle and local knowledge. Across all countries we operate in, we are the same company—the same team, with same culture.
At SuperTM, strategy and creativity is our game—and we build on these two pillars for every single thing we do. In order to measure and reach our goals, we dig deep into and work with Big and Small Data.
Our audiovisual production branch, SuperTM Productora Audiovisual, was created to provide our clients with an immediate answer to their needs by combining the audiovisual formats of today with the innovations of tomorrow.
And with SuperTM Media, our own performance-driven online and offline media agency, we make sure our client’s messages reach the right audience.
Technical Account Manager
Top Benefits
About the role
Who you are
- 2+ years in Technical Account Management, Technical Support, or a closely related technical integration role
- Strong analytical mindset with expertise in SQL (complex queries), API testing (RESTful APIs, JSON), and experience with tools like Datadog, Amplitude, Jira, VS Code, and AI assistance tools (e.g., ChatGPT, Cursor)
- Excellent communication and interpersonal skills, capable of clearly translating complex technical information to diverse stakeholders
- Ability to independently manage and prioritize workload, demonstrating high levels of initiative and accountability
- Experience thriving in a fast-paced, ambiguous environment, showing adaptability and resilience under pressure
What the job involves
- The Quality TAM team manages and enhances technical relationships with our strategic partners worldwide, ensuring seamless integrations and best-in-class performance
- We leverage technical acumen, problem-solving abilities, and strategic thinking to enhance partner success, maximize customer value, and drive business outcomes across multiple functions
- As a Technical Account Manager (TAM), you’ll own critical partner relationships within our Travel vertical
- Acting as the bridge between our internal teams (Engineering, Product, Data, Finance) and external partners, you’ll proactively manage and optimize integrations, analyze performance data, and drive improvements
- Your curiosity, technical understanding, and strong communication skills will enable you to solve complex issues, enhance operational efficiency, and contribute meaningfully to business growth
- Technical Relationship Management: Serve as the primary technical point of contact, effectively managing relationships with internal stakeholders and external partners. Ensure clear, proactive communication across teams to maximize partnership value
- Problem-Solving & Technical Leadership: Lead in-depth analysis of technical integrations and partner performance data. Drive complex projects end-to-end, identifying root causes and recommending practical solutions
- Data Analysis & Operational Excellence: Leverage SQL and data visualization tools to analyze complex datasets, interpret insights, and drive performance improvements. Develop actionable reports and dashboards that clearly communicate partner performance and integration health
- Collaboration & Influence: Act as Subject Matter Expert (SME) in cross-functional meetings, clearly articulating technical and business implications. Collaborate proactively with Product, Engineering, Data, Operations, and Finance to deliver strategic outcomes
- Continuous Improvement: Proactively suggest and implement process improvements to enhance the effectiveness of integrations and partnership management. Own, track, and drive completion of OKRs within your vertical
Benefits
- Competitive base salary
- 2x/year performance reviews
- RRSP and 401k
- Generous equity options
- $1,200 annual learning & development allowance
- Unlimited PTO (really!)
- Recharge days throughout the year
- Parental leave + top-up program
- Annual $200 travel allowance
- Employee-exclusive discounts
- Health, dental, and vision insurance on day one
- $360 annual wellness allowance
- Employee assistance programs
- $500 WFH allowance (one-time)
- Free food Fridays!
About Super
We are the only creative, strategy and media center in Latin America founded by Latinos.
The SuperTM family, led by its founding partners Damián Kepel, Sebas Yumatle, Mariano Mataloni, Rodrigo Diaz Aran, Andy Clar and Alvaro Yermoli is made up of over 380 talented members in 9 countries.
Moreover, the SuperTM Woman division, led by founding partner Andy Clar, consists of interdisciplinary teams made up of 50 independent SuperTM Women in each country.
We are headquartered in Buenos Aires and have offices in Miami, São Paulo, Lima, Mexico City, Santiago, Madrid, Bogotá and Montevideo, where we work with regional muscle and local knowledge. Across all countries we operate in, we are the same company—the same team, with same culture.
At SuperTM, strategy and creativity is our game—and we build on these two pillars for every single thing we do. In order to measure and reach our goals, we dig deep into and work with Big and Small Data.
Our audiovisual production branch, SuperTM Productora Audiovisual, was created to provide our clients with an immediate answer to their needs by combining the audiovisual formats of today with the innovations of tomorrow.
And with SuperTM Media, our own performance-driven online and offline media agency, we make sure our client’s messages reach the right audience.