Top Benefits
About the role
High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.
The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.
Deputy Manager
A Läderach Deputy (Assistant) Store Manager aids in the supervision of employees, is an example of excellent customer service and leads training. The ideal Deputy Manager is a chocolate-lover with proven experience in effective retail shop and staff management. This role aids in the supervision of employees, is an example of excellent customer service, leads training plans and helps carry out the goals of the Store Manager and Regional Manager to meet the store quotas.
What you can expect in this role
- You will lLead outstanding in-store customer experience, motivate the staff to provide top notch customer care
- You will help oversee product sales and register duties, including shop and shelf care, gift packaging and order fulfillment
- You will help ensure the accuracy of Läderach product merchandising, while executing proper food safety protocol
- You will help schedule effective staff shifts and coordinate store meetings/events
- You will help the Store Manager manage the accuracy product merchandising and store inventory orders
- You will help achieve in-store compliance and loss prevention standards
- You will act as a key communicator of corporate values to customers and employees
- You will manage the store in the absence of the Store Manager
- You will manage other role related responsibilities as assigned by the Store Manager
What we expect from you
- You have at least one year of experience in a retail space with increasing levels of responsibility (ex: growth from associate level to shift lead/floor lead/assistant manager)
- You are equipped with strong leadership, staff management and customer service skills
- You are reliable with a flexible schedule, including the availability to work extended hours, weekends, and holiday hours based on store needs
- You are proficient computer skills such as email use and management, Microsoft 365, data entry, spreadsheets, and POS.
- You are quality-minded with keen attention to detail
- You are proactive and efficient
- You are passionate about chocolate
Physical Requirements:
- Depending on the length of the shift, employees may need to have physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment.
- This position requires the ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays).
- Multitasking requires physical agility and the ability to stay organized.
- Employees may be required to bend, squat, or reach up high to organize or stock products.
- Some retail positions require employees to maintain cleanliness in the store, which can involve bending down to clean floors or wiping down displays.
- Restocking low shelves or accessing high displays may involve frequent bending or stretching.
- Requires the ability to lift 15-40 pounds.
What we offer you
- Competitive pay
- Dental, Vision, and Health Insurance Free of Charge
- Life Insurance options
- Additional discounts and perks!
- An exciting working environment with motivated colleagues
- A position with lots of personal responsibility
- The opportunity to contribute fresh ideas
- An open and respectful feedback culture
- In-house and external further training
- Unique career opportunities
- Generous discounts on our products
- Chocolate at work
- Easily accessible locations
Own it. Grow it. Make it fresh.
Sounds interesting? Then come join us. Jennifer Kassaras, Recruiting and Onboarding Manager linkedin.com/in/jennifer-kassaras-b52b2144 will be happy to answer your questions. You can also visit our career site: My Job Search
We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.
About Laderach USA:
The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us. Jennifer Kassaras, Recruiting and Onboarding Manager linkedin.com/in/jennifer-kassaras-b52b2144 will be happy to answer your questions. You can also visit our career site: My Job Search
About Läderach
Läderach is a Swiss chocolate factory that is internationally renowned for its high-quality fresh chocolate. In addition to the famous FrischSchoggi, its product range includes fine pralines and truffles, Italian tartufi and a host of other creations. Over the past 60 years, Läderach has repeatedly introduced impressive new chocolate ideas and revolutionized the market with innovations, such as the production of thin-walled hollow truffle shells. Its other innovations included the open sale of FrischSchoggi in its branded chocolateries, along with the innovative development of Mini Mousse. What’s more, it also introduced vegan chocolate. Elias Läderach confirmed his groundbreaking role at the World Chocolate Masters in 2018, when he showcased the company's exceptional chocolate expertise with his impressive victory. The family company was founded in Ennenda (Canton Glarus) in 1962. It has been run by brothers Johannes, Elias and David Läderach, the third generation of the Läderach family, since 2021. Läderach is one of the leading names in the Swiss chocolate industry and still has its production facilities exclusively in Glarus. The rapidly expanding group now employs over 2,500 people from more than 80 countries and operates over 200 chocolateries across the world – including in Paris, New York and Shanghai. Läderach is one of the few chocolate producers to oversee the entire process from the cocoa bean to sales in its own chocolateries – from bean to bar – and to produce its own fresh couvertures. It ensures the highest quality with premium raw materials and selected ingredients, a generous portion of passion and professional artisanal skills. Läderach prioritizes sustainability and social responsibility with the utmost importance. The company sources regional Swiss raw materials wherever possible and pays its cocoa farmers well above the market price.
laderach.com
Top Benefits
About the role
High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.
The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.
Deputy Manager
A Läderach Deputy (Assistant) Store Manager aids in the supervision of employees, is an example of excellent customer service and leads training. The ideal Deputy Manager is a chocolate-lover with proven experience in effective retail shop and staff management. This role aids in the supervision of employees, is an example of excellent customer service, leads training plans and helps carry out the goals of the Store Manager and Regional Manager to meet the store quotas.
What you can expect in this role
- You will lLead outstanding in-store customer experience, motivate the staff to provide top notch customer care
- You will help oversee product sales and register duties, including shop and shelf care, gift packaging and order fulfillment
- You will help ensure the accuracy of Läderach product merchandising, while executing proper food safety protocol
- You will help schedule effective staff shifts and coordinate store meetings/events
- You will help the Store Manager manage the accuracy product merchandising and store inventory orders
- You will help achieve in-store compliance and loss prevention standards
- You will act as a key communicator of corporate values to customers and employees
- You will manage the store in the absence of the Store Manager
- You will manage other role related responsibilities as assigned by the Store Manager
What we expect from you
- You have at least one year of experience in a retail space with increasing levels of responsibility (ex: growth from associate level to shift lead/floor lead/assistant manager)
- You are equipped with strong leadership, staff management and customer service skills
- You are reliable with a flexible schedule, including the availability to work extended hours, weekends, and holiday hours based on store needs
- You are proficient computer skills such as email use and management, Microsoft 365, data entry, spreadsheets, and POS.
- You are quality-minded with keen attention to detail
- You are proactive and efficient
- You are passionate about chocolate
Physical Requirements:
- Depending on the length of the shift, employees may need to have physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment.
- This position requires the ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays).
- Multitasking requires physical agility and the ability to stay organized.
- Employees may be required to bend, squat, or reach up high to organize or stock products.
- Some retail positions require employees to maintain cleanliness in the store, which can involve bending down to clean floors or wiping down displays.
- Restocking low shelves or accessing high displays may involve frequent bending or stretching.
- Requires the ability to lift 15-40 pounds.
What we offer you
- Competitive pay
- Dental, Vision, and Health Insurance Free of Charge
- Life Insurance options
- Additional discounts and perks!
- An exciting working environment with motivated colleagues
- A position with lots of personal responsibility
- The opportunity to contribute fresh ideas
- An open and respectful feedback culture
- In-house and external further training
- Unique career opportunities
- Generous discounts on our products
- Chocolate at work
- Easily accessible locations
Own it. Grow it. Make it fresh.
Sounds interesting? Then come join us. Jennifer Kassaras, Recruiting and Onboarding Manager linkedin.com/in/jennifer-kassaras-b52b2144 will be happy to answer your questions. You can also visit our career site: My Job Search
We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.
About Laderach USA:
The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us. Jennifer Kassaras, Recruiting and Onboarding Manager linkedin.com/in/jennifer-kassaras-b52b2144 will be happy to answer your questions. You can also visit our career site: My Job Search
About Läderach
Läderach is a Swiss chocolate factory that is internationally renowned for its high-quality fresh chocolate. In addition to the famous FrischSchoggi, its product range includes fine pralines and truffles, Italian tartufi and a host of other creations. Over the past 60 years, Läderach has repeatedly introduced impressive new chocolate ideas and revolutionized the market with innovations, such as the production of thin-walled hollow truffle shells. Its other innovations included the open sale of FrischSchoggi in its branded chocolateries, along with the innovative development of Mini Mousse. What’s more, it also introduced vegan chocolate. Elias Läderach confirmed his groundbreaking role at the World Chocolate Masters in 2018, when he showcased the company's exceptional chocolate expertise with his impressive victory. The family company was founded in Ennenda (Canton Glarus) in 1962. It has been run by brothers Johannes, Elias and David Läderach, the third generation of the Läderach family, since 2021. Läderach is one of the leading names in the Swiss chocolate industry and still has its production facilities exclusively in Glarus. The rapidly expanding group now employs over 2,500 people from more than 80 countries and operates over 200 chocolateries across the world – including in Paris, New York and Shanghai. Läderach is one of the few chocolate producers to oversee the entire process from the cocoa bean to sales in its own chocolateries – from bean to bar – and to produce its own fresh couvertures. It ensures the highest quality with premium raw materials and selected ingredients, a generous portion of passion and professional artisanal skills. Läderach prioritizes sustainability and social responsibility with the utmost importance. The company sources regional Swiss raw materials wherever possible and pays its cocoa farmers well above the market price.
laderach.com