Technical Communicator - Mining Technology (Canada wide)
Top Benefits
About the role
Job Details
Description The Technical Communicator- Mining Technology will provide valuable support to our Technology Technicians and product support staff through top technical expertise on our Caterpillar Product Line.
Pay Type Full Time, Permanent Compensation $69,520.00 to $86,900.00
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Technical Communicator- Mining Technology, YOU Will Experience
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a Typical Day, YOU Will
- Provide technical support to the Toromont Cat mining technology group
- Review the product problems for the products under their responsibility and propose solutions
- Write site visit reports and technical reports, as needed
- Actively participate in PPM (Product Problem Management) initiatives
- Support case review with Customer Site Champions
- Contribute to system upgrade planning
- Conduct site visits as required
- Act as front-line interface with customer to manage technical issue resolution in clear, understandable way
- Manage issue escalation to Caterpillar support and developers, provide field feedback, receive product updates and information from Caterpillar
- Provide technical expertise for TES offerings and products
- Understand how the TES system works, interface with the Caterpillar dealer Solutions Network (DSN), and interface with the TES Product Support Specialist through Technology Solution Center (TSC) Salesforce to communicate technical issues with TES components such as factory passwords and/or Software-Enabled Attachments (SEAs)
- Work closely with SITECH or authorized Trimble Caterpillar dealer technical experts to resolve issues
- Work closely with field techs / shop techs, manage escalations from technology support technicians to resolve issues
- Provide technical training and support to technology service technicians
- Be accountable for staying up to date with Caterpillar service letters and service magazines and distributing information across Caterpillar dealer
Must-haves For This Role
- Heavy Equipment License or equivalent experience in the Technical Field/Heavy Equipment Industry an asset
- Mining and Mining Technology experience an asset
- Highly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment
- Written and spoken communication skills in French and English is considered an asset
- Excellent communication, interpersonal, analytical, problem solving, organizational and time management skills
- Results driven with a solid business acumen and customer centric with proven commitment to deliver internal and external service excellence continuously
- Improvement mindset, self-motivated and collaborative team player able to work with a sense of urgency to meet deadlines
- Be adaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on technology products
- Highly computer literate with proficiency in Microsoft 365 Applications, Networking, Can Bus, Mod Bus and Ethernet communications
- Experience with Cat systems/DBS/SIS/PSCRM
- Willing and able to travel and work outside regular business hours as required
- Spoken English and French language would be an asset
- A valid Passport and Driver’s License with current clean Driver's Abstract
About Toromont Cat With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success! Artificial Intelligence (AI) Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
About Toromont Material Handling/ Manutention Toromont
Toromont Material Handling, a Toromont Industries Ltd. company, sells, rents, and provides after-sales service for the full range of Caterpillar, Mitsubishi, and Jungheinrich lift trucks. In addition, we are the authorized dealer for Kalmar lift trucks and container handlers, Manitou rough-terrain forklift trucks, and Hoppecke industrial batteries and chargers.
Toromont Material Handling also offers a full range of racking and storage products. We offer the widest range of products in the industry. We've got you covered from Manitoba all the way east to Newfoundland where our expert consultants will help you find the material handling or storage solutions that best suit your needs.
We are the single source for all your material handling needs in Eastern Ontario.
Manutention Toromont, une société de Toromont Industries Ltd. vend, loue et assure un service après-vente pour la gamme complète des chariots élévateurs Caterpillar, Mitsubishi et Jungheinrich. De plus, il est le distributeur autorisé des chariots élévateurs et des chariots porte-conteneurs Kalmar, chariots élévateurs tout-terrain Manitou et batteries et chargeurs industriels Hoppecke.
Manutention Toromont propose la plus large gamme de produits de l'industrie. Nous couvrons vos besoins depuis le Manitoba jusqu'à Terre-Neuve, où nos experts vous aideront à trouver les solutions de manutention ou d'entreposage qui répondent le mieux à vos besoins.
Nous sommes la source unique pour tous vos besoins en matière de manutention.
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Technical Communicator - Mining Technology (Canada wide)
Top Benefits
About the role
Job Details
Description The Technical Communicator- Mining Technology will provide valuable support to our Technology Technicians and product support staff through top technical expertise on our Caterpillar Product Line.
Pay Type Full Time, Permanent Compensation $69,520.00 to $86,900.00
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Technical Communicator- Mining Technology, YOU Will Experience
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a Typical Day, YOU Will
- Provide technical support to the Toromont Cat mining technology group
- Review the product problems for the products under their responsibility and propose solutions
- Write site visit reports and technical reports, as needed
- Actively participate in PPM (Product Problem Management) initiatives
- Support case review with Customer Site Champions
- Contribute to system upgrade planning
- Conduct site visits as required
- Act as front-line interface with customer to manage technical issue resolution in clear, understandable way
- Manage issue escalation to Caterpillar support and developers, provide field feedback, receive product updates and information from Caterpillar
- Provide technical expertise for TES offerings and products
- Understand how the TES system works, interface with the Caterpillar dealer Solutions Network (DSN), and interface with the TES Product Support Specialist through Technology Solution Center (TSC) Salesforce to communicate technical issues with TES components such as factory passwords and/or Software-Enabled Attachments (SEAs)
- Work closely with SITECH or authorized Trimble Caterpillar dealer technical experts to resolve issues
- Work closely with field techs / shop techs, manage escalations from technology support technicians to resolve issues
- Provide technical training and support to technology service technicians
- Be accountable for staying up to date with Caterpillar service letters and service magazines and distributing information across Caterpillar dealer
Must-haves For This Role
- Heavy Equipment License or equivalent experience in the Technical Field/Heavy Equipment Industry an asset
- Mining and Mining Technology experience an asset
- Highly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment
- Written and spoken communication skills in French and English is considered an asset
- Excellent communication, interpersonal, analytical, problem solving, organizational and time management skills
- Results driven with a solid business acumen and customer centric with proven commitment to deliver internal and external service excellence continuously
- Improvement mindset, self-motivated and collaborative team player able to work with a sense of urgency to meet deadlines
- Be adaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on technology products
- Highly computer literate with proficiency in Microsoft 365 Applications, Networking, Can Bus, Mod Bus and Ethernet communications
- Experience with Cat systems/DBS/SIS/PSCRM
- Willing and able to travel and work outside regular business hours as required
- Spoken English and French language would be an asset
- A valid Passport and Driver’s License with current clean Driver's Abstract
About Toromont Cat With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success! Artificial Intelligence (AI) Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
About Toromont Material Handling/ Manutention Toromont
Toromont Material Handling, a Toromont Industries Ltd. company, sells, rents, and provides after-sales service for the full range of Caterpillar, Mitsubishi, and Jungheinrich lift trucks. In addition, we are the authorized dealer for Kalmar lift trucks and container handlers, Manitou rough-terrain forklift trucks, and Hoppecke industrial batteries and chargers.
Toromont Material Handling also offers a full range of racking and storage products. We offer the widest range of products in the industry. We've got you covered from Manitoba all the way east to Newfoundland where our expert consultants will help you find the material handling or storage solutions that best suit your needs.
We are the single source for all your material handling needs in Eastern Ontario.
Manutention Toromont, une société de Toromont Industries Ltd. vend, loue et assure un service après-vente pour la gamme complète des chariots élévateurs Caterpillar, Mitsubishi et Jungheinrich. De plus, il est le distributeur autorisé des chariots élévateurs et des chariots porte-conteneurs Kalmar, chariots élévateurs tout-terrain Manitou et batteries et chargeurs industriels Hoppecke.
Manutention Toromont propose la plus large gamme de produits de l'industrie. Nous couvrons vos besoins depuis le Manitoba jusqu'à Terre-Neuve, où nos experts vous aideront à trouver les solutions de manutention ou d'entreposage qui répondent le mieux à vos besoins.
Nous sommes la source unique pour tous vos besoins en matière de manutention.