WHO WE ARE When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

**Base Salary:**CAD $75,019.00 - 93,774.00

• Responsible for investigative work to determine business requirements and specify the most effective ways for existing business processes, implementation of new applications/software within Growth & Client Service
• Create procedure documentation for existing & new processes/procedures, and offer support to maximize the effectiveness of all business/process changes associated with Growth & Client Service
• Be a bridge between “Growth & Client Service” and GC stakeholders for investigation and resolution of process related inconsistencies and/or incidents encountered within the department. Identify gaps, take part in solution testing and take responsibility for communicating changes & new functionality to end users
• Manage projects, create project plans and define project roles and responsibilities. Work in close collaboration with our internal and external stakeholders. Identify potential issues and pro-actively find solutions to ensure delivery of desired outcomes.
• Act as a mentor & provide support to all team members within the Centralized Services Team
• Collaborative team player who continuously strives to improve the client experience, our team, and our processes
• Knowledge Management Champions – responsible for maintenance/new additions and required updates within the application as well as training/education for end users within Growth & Client Service
• Provide support to Plan Sponsors when needed; actively finding solutions to issues and share ideas with team members that could improve service delivery and processes. Engage with clients in a friendly and professional manner & offer support and solutions to ensure overall client satisfaction
• Manage communication to Growth & Client Service regarding problem resolution and/or any procedural changes
• Develop business training requirements and any training materials required for Growth & Client Service department
• Develop/revise required processes, including assessing other downstream business impacts, to support Growth & Client
• Service and/or reviews initiatives
• Participation in departmental or corporate initiatives to improve productivity and efficiency
• Perform other duties as assigned and required

WHO WE'RE LOOKING FOR

• Three years of experience in benefits and/or related industries.
• Post-secondary degree or diploma in Business or related field.
• Superior organizational, planning and project management skills.
• Excellent communication and problem-solving skills.
• Ability to multi-task, work well under pressure, and be self-reliant, while having a focus first and foremost on the success of the team.
• Ability to work in a fast paced, deadline-driven team environment and embrace change.
• Passionate, have a positive attitude, a willingness to learn, be an engaged member of the team and serve our clients with energy and passion.
• Committed, professional and take ownership & accountability.
• Participate and strive to achieve excellence and have fun.
• Intermediate to Advanced software skills, in programs such as Word, Excel, PowerPoint.

THE CULTURE We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.