Job Description Some of what you will do: As the Account Manager, Print Services, you will lead the development of a portfolio of high potential and high value copy and print business customers. Through your passion for building strong relationships, you will deliver holistic copy and print solutions to our customers, serving as their “go-to” person for their copy and print needs, thereby allowing them to turn their goals into reality. As we evolve and transform into the Working and Learning Company, you will be inspired to be your best every day and make your mark.

Specifically, You Will

• Seek and drive regional and national sales opportunities by engaging high potential and high value business. Retain and expand relationships to achieve portfolio retention, sales, service, and profitability objectives, and proactively develop relationships with new small business clients.
• Cultivate and build strong business relationships and drive for excellence in every part of our business.
• Partner with our customers to understand their needs, identify opportunities, develop potential solutions and offer the best options for their businesses.
• Review and monitor sales, revenue and service performance against plan, identify gaps and share best practices. Apply business development and relationship management sales and service principles, practices and techniques (incl. pre-call planning) to support the achievement of target level sales of all products and services. Track and report on sales and service activities and outcomes.
• Contribute to business plans regarding new business opportunities, increased profitability, and portfolio growth potential based on knowledge of local marketplace.
• Provide efficient and effective response to call-in or customer referrals if/as/when required.

Some Of What You Need

• Post Secondary degree or equivalent.
• Comprehensive knowledge of products and services offered in the commercial printing industry.
• Ability to build and nurture relationships, influence and negotiate with stakeholders to support the needs of the business and business initiatives and priorities.
• Strong business acumen; Ability to build business case, understanding of local market, pricing strategies, competition, and key suppliers.
• Prior experience in a print sales/account management or customer facing role in print industry.
• Multi-year experience selling to small and medium sized business customers.

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

About Us We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.