Commercial Counsel
Remote
Vancouver
CA$73,796 - CA$114,384/yearly
JobCard.seniorityLevels.mid_level
Top Benefits
Medical, dental, vision coverage
Paid time off, sick leave, holidays
401(k) with 3% employer match
About the role
Who you are
- The ideal candidate has experience in B2B SaaS, the Games industry and/or AI-related technology, a pragmatic approach to risk, and the technical fluency to "bridge the gap" between complex engineering goals and global legal requirements
- This position requires strong negotiation, analytical, drafting, communication and interpersonal skills
- If you have a passion for people and the gaming or technology industries, and you thrive in a dynamic and creative environment, we would love to hear from you
- Qualified Lawyer: Admitted to practice in Canada
- Industry Expertise: Minimum 4+ years’ experience. Preferred candidates will have experience with the game development lifecycle and/or games industry business practices; however, we will also consider candidates with a specific focus on SaaS and/or AI technology
- Contracting: Expertise in negotiating complex IP, data protection, and liability provisions in a global commercial and multi-jurisdictional context
- Product Lifecycle: Proven track record of advising engineering/product teams on legal issues during the development phase (PDLC)
- AI Risk & Governance: Demonstrated experience in developing and implementing governance frameworks for emerging technologies, particularly AI/ML, including a strong understanding of the ethical and regulatory landscape concerning automated decision-making, bias mitigation, and algorithmic transparency
- Commercial Astuteness: Ability to balance aggressive business objectives with necessary legal safeguards
- Deal Velocity: Proven ability to drive complex negotiations to closure quickly while maintaining the Group’s position and ensuring the integrity of the platform’s legal and risk framework
- Solution Oriented: A problem-solver who avoids "no" in favor of "how to do this safely"
- Communication: Skilled at explaining complex legal or technical concepts to non-experts and senior executives
- Self-Starter: Accountable and capable of managing their work independently in a fast-paced environment
- Stakeholder Trust: Ability to operate as a trusted advisor to sales, product, and engineering leadership, balancing speed-to-market with long-term platform risk
- Matrix Navigation: Proven ability to manage dual-reporting lines, effectively prioritizing tasks from business stakeholders while maintaining alignment with the broader Legal function's goals and standards
What the job involves
- We have an exciting opportunity to join our growing Legal team, acting as both lead commercial counsel and embedded product counsel, specifically dedicated to supporting the Helpshift AI-first customer service platform and the wider Player Engagement (“PE”) service line
- As part of this role, you will serve as a lead commercial negotiator for complex, revenue-critical enterprise contracts and as a dedicated product counsel, partnering with Helpshift’s sales, engineering and product teams to guide the business on both its contracting needs and the development of AI-driven features from concept to launch
- This role operates within a matrix structure, requiring the candidate to balance the rigorous legal standards of the global Legal department with the high-velocity commercial demands of the Player Engagement service line
- You will work as a true business partner, embedded within the sales and product leadership teams to facilitate growth while maintaining the Group’s risk profile
- This role offers the opportunity to operate at the intersection of commercial strategy, product development and emerging technology within a globally recognized video games and entertainment company
- Commercial Negotiation: Act as the primary legal point of contact for the Helpshift and PE Sales teams, leading the drafting and negotiation of complex SaaS agreements and Master Service Agreements (MSAs) with global enterprise customers, including blended offerings that combine the Helpshift platform with professional services
- Enterprise Sales Enablement: Develop and maintain "playbooks" and approved fallback positions, standard response libraries for negotiations, and other deal support materials
- Product Counseling: Partner with the engineering and product teams throughout the Product Development Lifecycle (PDLC) to identify and mitigate legal risks in new and evolving product features
- AI & Regulatory Governance: In collaboration with the Global Head of Privacy & AI Governance, ensure that the Group’s responsible AI framework is implemented by Helpshift, ensuring the platform complies with emerging global regulations, including those related to AI, data protection and platform regulations
- IP & Data Strategy: Advise on data scraping, model training, and intellectual property matters related to generative AI and proprietary customer support data, including licensing, ownership and use-rights considerations
- Process Improvement: Identify and implement efficiencies in the contracting process for the PE team, including updating templates and contracting workflows for new service offerings
- Cross-Functional Collaboration: Work closely with the Group’s Privacy, AI Governance and Information Security teams, and other key stakeholders, to ensure a unified approach to client contracting and product management
Benefits
- Medical, dental and vision benefits
- Paid time off (including sick and select holidays)
- 401(k) with 3% employer matching
- WFH Opportunities
- 25 days holiday (+ bank holidays)
- Pension Scheme
- Flexible working hours
- Tech & Bike Schemes
- Bonus Schemes
- And More (Varies by Location)
About Keywords Studios
Computer Games
10,000+
We provide creative services to the global video games industry and beyond through our end-to-end platform, supercharged by our own technology. Our goal is to help you imagine more for your IP, bringing to life digital content that entertains, connects, and educates people worldwide. Established in 1998, we are a team of over 13,000 based across more than 70 studios in 25+ countries. We provide game-ready art, marketing services, game development, functional and localization testing, text and audio localization, everything from casting to audio post production, community management, player support, content moderation, and everything else you need across your game's entire lifecycle.
Talk to us about your external game development needs, no matter where you're at with your project. We have the experts to provide you with a bespoke solution tailored to your needs and budget.
Commercial Counsel
Remote
Vancouver
CA$73,796 - CA$114,384/yearly
JobCard.seniorityLevels.mid_level
Top Benefits
Medical, dental, vision coverage
Paid time off, sick leave, holidays
401(k) with 3% employer match
About the role
Who you are
- The ideal candidate has experience in B2B SaaS, the Games industry and/or AI-related technology, a pragmatic approach to risk, and the technical fluency to "bridge the gap" between complex engineering goals and global legal requirements
- This position requires strong negotiation, analytical, drafting, communication and interpersonal skills
- If you have a passion for people and the gaming or technology industries, and you thrive in a dynamic and creative environment, we would love to hear from you
- Qualified Lawyer: Admitted to practice in Canada
- Industry Expertise: Minimum 4+ years’ experience. Preferred candidates will have experience with the game development lifecycle and/or games industry business practices; however, we will also consider candidates with a specific focus on SaaS and/or AI technology
- Contracting: Expertise in negotiating complex IP, data protection, and liability provisions in a global commercial and multi-jurisdictional context
- Product Lifecycle: Proven track record of advising engineering/product teams on legal issues during the development phase (PDLC)
- AI Risk & Governance: Demonstrated experience in developing and implementing governance frameworks for emerging technologies, particularly AI/ML, including a strong understanding of the ethical and regulatory landscape concerning automated decision-making, bias mitigation, and algorithmic transparency
- Commercial Astuteness: Ability to balance aggressive business objectives with necessary legal safeguards
- Deal Velocity: Proven ability to drive complex negotiations to closure quickly while maintaining the Group’s position and ensuring the integrity of the platform’s legal and risk framework
- Solution Oriented: A problem-solver who avoids "no" in favor of "how to do this safely"
- Communication: Skilled at explaining complex legal or technical concepts to non-experts and senior executives
- Self-Starter: Accountable and capable of managing their work independently in a fast-paced environment
- Stakeholder Trust: Ability to operate as a trusted advisor to sales, product, and engineering leadership, balancing speed-to-market with long-term platform risk
- Matrix Navigation: Proven ability to manage dual-reporting lines, effectively prioritizing tasks from business stakeholders while maintaining alignment with the broader Legal function's goals and standards
What the job involves
- We have an exciting opportunity to join our growing Legal team, acting as both lead commercial counsel and embedded product counsel, specifically dedicated to supporting the Helpshift AI-first customer service platform and the wider Player Engagement (“PE”) service line
- As part of this role, you will serve as a lead commercial negotiator for complex, revenue-critical enterprise contracts and as a dedicated product counsel, partnering with Helpshift’s sales, engineering and product teams to guide the business on both its contracting needs and the development of AI-driven features from concept to launch
- This role operates within a matrix structure, requiring the candidate to balance the rigorous legal standards of the global Legal department with the high-velocity commercial demands of the Player Engagement service line
- You will work as a true business partner, embedded within the sales and product leadership teams to facilitate growth while maintaining the Group’s risk profile
- This role offers the opportunity to operate at the intersection of commercial strategy, product development and emerging technology within a globally recognized video games and entertainment company
- Commercial Negotiation: Act as the primary legal point of contact for the Helpshift and PE Sales teams, leading the drafting and negotiation of complex SaaS agreements and Master Service Agreements (MSAs) with global enterprise customers, including blended offerings that combine the Helpshift platform with professional services
- Enterprise Sales Enablement: Develop and maintain "playbooks" and approved fallback positions, standard response libraries for negotiations, and other deal support materials
- Product Counseling: Partner with the engineering and product teams throughout the Product Development Lifecycle (PDLC) to identify and mitigate legal risks in new and evolving product features
- AI & Regulatory Governance: In collaboration with the Global Head of Privacy & AI Governance, ensure that the Group’s responsible AI framework is implemented by Helpshift, ensuring the platform complies with emerging global regulations, including those related to AI, data protection and platform regulations
- IP & Data Strategy: Advise on data scraping, model training, and intellectual property matters related to generative AI and proprietary customer support data, including licensing, ownership and use-rights considerations
- Process Improvement: Identify and implement efficiencies in the contracting process for the PE team, including updating templates and contracting workflows for new service offerings
- Cross-Functional Collaboration: Work closely with the Group’s Privacy, AI Governance and Information Security teams, and other key stakeholders, to ensure a unified approach to client contracting and product management
Benefits
- Medical, dental and vision benefits
- Paid time off (including sick and select holidays)
- 401(k) with 3% employer matching
- WFH Opportunities
- 25 days holiday (+ bank holidays)
- Pension Scheme
- Flexible working hours
- Tech & Bike Schemes
- Bonus Schemes
- And More (Varies by Location)
About Keywords Studios
Computer Games
10,000+
We provide creative services to the global video games industry and beyond through our end-to-end platform, supercharged by our own technology. Our goal is to help you imagine more for your IP, bringing to life digital content that entertains, connects, and educates people worldwide. Established in 1998, we are a team of over 13,000 based across more than 70 studios in 25+ countries. We provide game-ready art, marketing services, game development, functional and localization testing, text and audio localization, everything from casting to audio post production, community management, player support, content moderation, and everything else you need across your game's entire lifecycle.
Talk to us about your external game development needs, no matter where you're at with your project. We have the experts to provide you with a bespoke solution tailored to your needs and budget.