About the role
We are looking for a Guest Experience Attendant to join our Team!
Achieve Excellence with Us
At Pomeroy Lodging, we believe in delivering unforgettable guest experiences that go beyond expectations. As a Guest Experience Attendant, you will be the heart of our Club Floor, ensuring that every guest feels valued, welcomed, and cared for. From personalized turndown service to creating memorable moments in our Club Lounge, your role is essential in making every stay seamless and exceptional.
What You’ll Do
- Deliver Service Excellence: Anticipate guest needs and provide high-impact, personalized service that consistently exceeds expectations.
- Club Lounge & Turndown Service: Set up, monitor, and take down nightly guest appreciation offerings; provide turndown service for all occupied Club Floor rooms.
- Operational Standards: Complete Club Floor checklists twice daily, maintain lounge cleanliness, and ensure dishware, cutlery, and glassware are polished and replenished.
- Guest Engagement: Greet and interact with guests in a warm, professional manner—responding promptly to questions or requests.
- Team Collaboration: Work closely with Front Desk, Housekeeping, and Food & Beverage teams to ensure seamless Club Floor operations. Report maintenance or safety concerns as they arise.
Skills, Experience and Education Required
- Previous experience in hospitality, housekeeping, or guest service preferred.
- A guest-focused, professional, and friendly demeanor.
- Strong attention to detail with a passion for excellence.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Physical ability to lift up to 30 lbs, stand, bend, and move for extended periods.
- Flexibility to work evenings, weekends, and holidays.
Working Conditions
This role requires evening and weekend availability to align with Club Floor service times. You will thrive in a dynamic, fast-paced setting with periods of independent work and continuous movement. This role will work peak times which include weekdays, weekends and evenings.
Why Join Us?
At Pomeroy Lodging, we are more than a workplace—we are a family. We value quality, honesty, and creating winning experiences for our team and guests alike. Here, your work makes a direct impact, and your dedication is recognized and appreciated.
About Pomeroy Lodging
At Pomeroy Lodging, we are invested in a diverse portfolio of Hotels, Resorts and Nordic Spas. Our investment goes beyond the walls of our properties and the land we build on. Through our skin-in-the-game philosophy, family-oriented culture, and significant support of the communities in which we operate, we are fiercely invested in our people, our guests, our stakeholders and our communities.
Founded in 1994 and headquartered in Calgary and Grande Prairie, Alberta, Canada, we own and operate hotels under our proprietary brands and various well-known brands. Our full portfolio ranges from select service accommodations to upscale luxury resorts and wellness-inspired Nordic Spas. Our services include hospitality operations management, asset management, and real estate investment in the hospitality industry.
We are Committed to Growth. As a vertically integrated developer, we leverage our vision and expertise throughout the construction process to ensure quality for our guests and team members.
We are Committed to our Communities. We contributed back over $11 million to the communities we live in.
We are Committed to our People. We believe in providing training and growth opportunities, and financial incentives to all employees in all roles.
Recent new construction additions to our portfolio include Alyeska Nordic Spa in Girdwood, Alaska, set within the jaw-dropping scenery of the Chugach mountains on the grounds of Alyeska Resort. This unique spa experience invites you to enjoy the benefits of hydrotherapy as you take some time to disconnect- to reconnect.
We are Fiercely Invested.
About the role
We are looking for a Guest Experience Attendant to join our Team!
Achieve Excellence with Us
At Pomeroy Lodging, we believe in delivering unforgettable guest experiences that go beyond expectations. As a Guest Experience Attendant, you will be the heart of our Club Floor, ensuring that every guest feels valued, welcomed, and cared for. From personalized turndown service to creating memorable moments in our Club Lounge, your role is essential in making every stay seamless and exceptional.
What You’ll Do
- Deliver Service Excellence: Anticipate guest needs and provide high-impact, personalized service that consistently exceeds expectations.
- Club Lounge & Turndown Service: Set up, monitor, and take down nightly guest appreciation offerings; provide turndown service for all occupied Club Floor rooms.
- Operational Standards: Complete Club Floor checklists twice daily, maintain lounge cleanliness, and ensure dishware, cutlery, and glassware are polished and replenished.
- Guest Engagement: Greet and interact with guests in a warm, professional manner—responding promptly to questions or requests.
- Team Collaboration: Work closely with Front Desk, Housekeeping, and Food & Beverage teams to ensure seamless Club Floor operations. Report maintenance or safety concerns as they arise.
Skills, Experience and Education Required
- Previous experience in hospitality, housekeeping, or guest service preferred.
- A guest-focused, professional, and friendly demeanor.
- Strong attention to detail with a passion for excellence.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Physical ability to lift up to 30 lbs, stand, bend, and move for extended periods.
- Flexibility to work evenings, weekends, and holidays.
Working Conditions
This role requires evening and weekend availability to align with Club Floor service times. You will thrive in a dynamic, fast-paced setting with periods of independent work and continuous movement. This role will work peak times which include weekdays, weekends and evenings.
Why Join Us?
At Pomeroy Lodging, we are more than a workplace—we are a family. We value quality, honesty, and creating winning experiences for our team and guests alike. Here, your work makes a direct impact, and your dedication is recognized and appreciated.
About Pomeroy Lodging
At Pomeroy Lodging, we are invested in a diverse portfolio of Hotels, Resorts and Nordic Spas. Our investment goes beyond the walls of our properties and the land we build on. Through our skin-in-the-game philosophy, family-oriented culture, and significant support of the communities in which we operate, we are fiercely invested in our people, our guests, our stakeholders and our communities.
Founded in 1994 and headquartered in Calgary and Grande Prairie, Alberta, Canada, we own and operate hotels under our proprietary brands and various well-known brands. Our full portfolio ranges from select service accommodations to upscale luxury resorts and wellness-inspired Nordic Spas. Our services include hospitality operations management, asset management, and real estate investment in the hospitality industry.
We are Committed to Growth. As a vertically integrated developer, we leverage our vision and expertise throughout the construction process to ensure quality for our guests and team members.
We are Committed to our Communities. We contributed back over $11 million to the communities we live in.
We are Committed to our People. We believe in providing training and growth opportunities, and financial incentives to all employees in all roles.
Recent new construction additions to our portfolio include Alyeska Nordic Spa in Girdwood, Alaska, set within the jaw-dropping scenery of the Chugach mountains on the grounds of Alyeska Resort. This unique spa experience invites you to enjoy the benefits of hydrotherapy as you take some time to disconnect- to reconnect.
We are Fiercely Invested.