Personal Lines Insurance Broker
About the role
Purpose This is an exciting chance to step into a key role at our Stratford or Listowel office and help shape the future of a brokerage that’s been serving the community for 140 years. At Moore Hemsworth, we’ve built our reputation on genuine relationships, thoughtful service, and a commitment to doing right by our clients, and you’ll be right at the heart of that. As a Customer Service Broker – Personal Lines, you’ll take ownership of an established book of business and provide the kind of attentive, knowledgeable support our clients count on. This position will also have the opportunity to work on some commercial lines and farm policies. If you’re someone who loves building trust, solving problems, and keeping things running smoothly, you’ll feel right at home here. We’re open to both Level 2 brokers and strong Level 1 brokers who are ready to grow.
Key Duties & Responsibilities · Provide prompt, professional service to clients, carriers, and internal colleagues · Prepare and process quotes, new business, renewals, endorsements, and policy changes · Review underwriting information and documentation for accuracy and completeness · Conduct detailed risk assessments to ensure clients receive optimal insurance solutions · Act as the primary liaison between clients and insurance carriers · Identify and act on cross‑sell and up‑sell opportunities when appropriate · Remarket personal lines policies as needed · Take and submit new claim reports, ensuring timely follow‑up · Maintain diligent oversight of client accounts to resolve outstanding items · Contribute to a strong, customer‑first culture within the team Qualifications Active RIBO license (required) Experience servicing a personal lines book of business Strong relationship‑building and communication skills Ability to manage multiple priorities while maintaining accuracy and professionalism Knowledge of Applied EPIC is an asset, but not required A proactive, solutions‑oriented mindset
If due to a disability you require accommodation or accessible format and communication support, please submit your request in writing and together, with your Manager and Human Resources we will work together to develop an accommodation plan. Real People, Real Conversations, Real Hiring This posting is to fill a vacancy
About Collectivfide Insurance Brokers Inc.
A Partnership with a Purpose.
At Collectivfide, we operate under the principle that mutual insurers and their broker partners are stronger when they work together.
Formed in 2019, Collectivfide’s shareholders represent mutual insurance companies in Ontario and across Canada with more than a century-and-a-half of experience to draw upon.
The company is committed to protecting the independent broker distribution channel. By working alongside our partners, we support brokerages with all facets of their operations in order to help them focus on what matters most - serving and building relationships with members of the communities they serve. We are driven by a purpose that is bigger than just profit. By giving back, we are helping our communities thrive, providing us with a sense of ownership, pride, and meaningful contribution.
At Collectivfide, trust is mutual.
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Personal Lines Insurance Broker
About the role
Purpose This is an exciting chance to step into a key role at our Stratford or Listowel office and help shape the future of a brokerage that’s been serving the community for 140 years. At Moore Hemsworth, we’ve built our reputation on genuine relationships, thoughtful service, and a commitment to doing right by our clients, and you’ll be right at the heart of that. As a Customer Service Broker – Personal Lines, you’ll take ownership of an established book of business and provide the kind of attentive, knowledgeable support our clients count on. This position will also have the opportunity to work on some commercial lines and farm policies. If you’re someone who loves building trust, solving problems, and keeping things running smoothly, you’ll feel right at home here. We’re open to both Level 2 brokers and strong Level 1 brokers who are ready to grow.
Key Duties & Responsibilities · Provide prompt, professional service to clients, carriers, and internal colleagues · Prepare and process quotes, new business, renewals, endorsements, and policy changes · Review underwriting information and documentation for accuracy and completeness · Conduct detailed risk assessments to ensure clients receive optimal insurance solutions · Act as the primary liaison between clients and insurance carriers · Identify and act on cross‑sell and up‑sell opportunities when appropriate · Remarket personal lines policies as needed · Take and submit new claim reports, ensuring timely follow‑up · Maintain diligent oversight of client accounts to resolve outstanding items · Contribute to a strong, customer‑first culture within the team Qualifications Active RIBO license (required) Experience servicing a personal lines book of business Strong relationship‑building and communication skills Ability to manage multiple priorities while maintaining accuracy and professionalism Knowledge of Applied EPIC is an asset, but not required A proactive, solutions‑oriented mindset
If due to a disability you require accommodation or accessible format and communication support, please submit your request in writing and together, with your Manager and Human Resources we will work together to develop an accommodation plan. Real People, Real Conversations, Real Hiring This posting is to fill a vacancy
About Collectivfide Insurance Brokers Inc.
A Partnership with a Purpose.
At Collectivfide, we operate under the principle that mutual insurers and their broker partners are stronger when they work together.
Formed in 2019, Collectivfide’s shareholders represent mutual insurance companies in Ontario and across Canada with more than a century-and-a-half of experience to draw upon.
The company is committed to protecting the independent broker distribution channel. By working alongside our partners, we support brokerages with all facets of their operations in order to help them focus on what matters most - serving and building relationships with members of the communities they serve. We are driven by a purpose that is bigger than just profit. By giving back, we are helping our communities thrive, providing us with a sense of ownership, pride, and meaningful contribution.
At Collectivfide, trust is mutual.