Resident Services Coordinator
About the role
Resident Services Coordinator
Evergreen Manor | White Rock, British Columbia, Canada |
Temporary Full-Time (12 months)
The Opportunity
At Baptist Housing, every day is an opportunity to help our seniors experience life well in supportive, vibrant communities. As a member of our team, you’ll find a fulfilling career in a collaborative environment where your growth and well-being are genuinely valued.
We’re currently seeking a dedicated and compassionate Resident Services Coordinator to join our team at Evergreen Manor, White Rock. This temporary 12-month role (maternity leave coverage) provides essential administrative and resident services support, ensuring a warm, professional, and efficient experience for our residents and guests. The role is structured as 4 days of administrative support and 1 day dedicated to recreation activities.
About the Role
As the Resident Services Coordinator, you will act as an ambassador of Baptist Housing, providing administrative support to the business office while fostering a welcoming and supportive community environment. Reporting to the Administrator, you will handle general office tasks, respond to resident inquiries, manage resident onboarding and files, assist with annual rent reviews, and contribute to recreation program planning and delivery.
Key Responsibilities
- Model Baptist Housing values and demonstrate servant leadership in all interactions
- Provide professional reception services, answering inquiries from residents, families, and visitors by phone or in person
- Screen potential residents, manage the waitlist, and facilitate tours and pre-screening interviews
- Perform annual rent reviews, including BC Housing subsidy applications
- Maintain a confidential resident database and accurate tenancy files
- Develop and manage resident communications, including letters, notices, posters, and menus
- Receive and communicate maintenance requests via the Maintenance Care system
- Assist in planning and implementing recreation programs, including setup of furnishings and equipment
- Respond to resident issues in the Administrator’s absence, escalating major concerns as needed
- Support other departments and participate in team meetings, committees, and resident events
- Attend work-related conferences and seminars to maintain professional development
- Promote health and safety, demonstrating safe work practices and assisting residents as needed
Requirements
- High School graduation
- Formal training in basic accounting and Microsoft Word and Excel
- Completion of Emergency First Aid – Community Care training (St. John Ambulance or equivalent)
- A minimum of 3 years’ experience as a Resident Services Coordinator or equivalent combination of training and experience is preferred
- Exceptional interpersonal, communication, and problem-solving skills
- Highly detail-oriented, organized, and able to manage competing priorities
- Ability to maintain confidentiality and handle sensitive resident information
- Proficient in Microsoft Office (Word, Excel, Outlook) and general office equipment
About You
You’re compassionate, professional, and service-oriented, with a natural ability to connect with residents, families, and team members. You thrive in a fast-paced environment, managing priorities with ease while maintaining a calm, positive presence. Detail-oriented and organized, you take pride in creating a welcoming atmosphere and delivering exceptional support. Your commitment to confidentiality, problem-solving, and teamwork aligns with our values of compassion, honesty, respect, stewardship, and servant leadership.
Compensation & Benefits
An hourly wage range of $27.00 - $28.75. You’ll be welcomed into a warm and supportive work environment, with opportunities to grow professionally while making a meaningful difference in the lives of our residents.
Baptist Housing Careers
At Baptist Housing, every day is an opportunity to help seniors experience life well in supportive communities. You’ll be part of a committed, compassionate team that fosters a welcoming, relational environment where your contributions are valued and recognized.
Why Work at Baptist Housing?
- Meaningful Service: Make a real impact on the lives of our residents.
- Supportive & Fun Community: Work in a safe, supportive, and enjoyable environment.
- Recognition & Appreciation: Receive recognition for your contributions through team programs and events.
7aWcfCR2DV
About Baptist Housing
At Baptist Housing, we're more than just a company – we're a community dedicated to providing exceptional care and support to seniors across British Columbia. As we continue to grow and expand our reach, we're actively seeking compassionate individuals who share our values and are eager to make a difference in the lives of others. With a wide range of job opportunities available in various roles and locations, including the Lower Mainland, Victoria, Kelowna, and the Interior, Baptist Housing offers the perfect environment for those seeking fulfilling careers with opportunities for growth and development. Join us and be part of a team where every role contributes to creating vibrant communities where seniors can thrive and enjoy life to the fullest. Explore our job opportunities and discover why Baptist Housing is the ideal place to build your career while making a meaningful impact in your community.
Our Promise: At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized.
Why Work at Baptist Housing? • Meaningful Service: Your work matters! You can make a real impact on the lives of our residents. Your role is both fulfilling and purposeful. • Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves. • Recognition & Appreciation: Experience appreciation events and receive recognition awards through our team programs.
Resident Services Coordinator
About the role
Resident Services Coordinator
Evergreen Manor | White Rock, British Columbia, Canada |
Temporary Full-Time (12 months)
The Opportunity
At Baptist Housing, every day is an opportunity to help our seniors experience life well in supportive, vibrant communities. As a member of our team, you’ll find a fulfilling career in a collaborative environment where your growth and well-being are genuinely valued.
We’re currently seeking a dedicated and compassionate Resident Services Coordinator to join our team at Evergreen Manor, White Rock. This temporary 12-month role (maternity leave coverage) provides essential administrative and resident services support, ensuring a warm, professional, and efficient experience for our residents and guests. The role is structured as 4 days of administrative support and 1 day dedicated to recreation activities.
About the Role
As the Resident Services Coordinator, you will act as an ambassador of Baptist Housing, providing administrative support to the business office while fostering a welcoming and supportive community environment. Reporting to the Administrator, you will handle general office tasks, respond to resident inquiries, manage resident onboarding and files, assist with annual rent reviews, and contribute to recreation program planning and delivery.
Key Responsibilities
- Model Baptist Housing values and demonstrate servant leadership in all interactions
- Provide professional reception services, answering inquiries from residents, families, and visitors by phone or in person
- Screen potential residents, manage the waitlist, and facilitate tours and pre-screening interviews
- Perform annual rent reviews, including BC Housing subsidy applications
- Maintain a confidential resident database and accurate tenancy files
- Develop and manage resident communications, including letters, notices, posters, and menus
- Receive and communicate maintenance requests via the Maintenance Care system
- Assist in planning and implementing recreation programs, including setup of furnishings and equipment
- Respond to resident issues in the Administrator’s absence, escalating major concerns as needed
- Support other departments and participate in team meetings, committees, and resident events
- Attend work-related conferences and seminars to maintain professional development
- Promote health and safety, demonstrating safe work practices and assisting residents as needed
Requirements
- High School graduation
- Formal training in basic accounting and Microsoft Word and Excel
- Completion of Emergency First Aid – Community Care training (St. John Ambulance or equivalent)
- A minimum of 3 years’ experience as a Resident Services Coordinator or equivalent combination of training and experience is preferred
- Exceptional interpersonal, communication, and problem-solving skills
- Highly detail-oriented, organized, and able to manage competing priorities
- Ability to maintain confidentiality and handle sensitive resident information
- Proficient in Microsoft Office (Word, Excel, Outlook) and general office equipment
About You
You’re compassionate, professional, and service-oriented, with a natural ability to connect with residents, families, and team members. You thrive in a fast-paced environment, managing priorities with ease while maintaining a calm, positive presence. Detail-oriented and organized, you take pride in creating a welcoming atmosphere and delivering exceptional support. Your commitment to confidentiality, problem-solving, and teamwork aligns with our values of compassion, honesty, respect, stewardship, and servant leadership.
Compensation & Benefits
An hourly wage range of $27.00 - $28.75. You’ll be welcomed into a warm and supportive work environment, with opportunities to grow professionally while making a meaningful difference in the lives of our residents.
Baptist Housing Careers
At Baptist Housing, every day is an opportunity to help seniors experience life well in supportive communities. You’ll be part of a committed, compassionate team that fosters a welcoming, relational environment where your contributions are valued and recognized.
Why Work at Baptist Housing?
- Meaningful Service: Make a real impact on the lives of our residents.
- Supportive & Fun Community: Work in a safe, supportive, and enjoyable environment.
- Recognition & Appreciation: Receive recognition for your contributions through team programs and events.
7aWcfCR2DV
About Baptist Housing
At Baptist Housing, we're more than just a company – we're a community dedicated to providing exceptional care and support to seniors across British Columbia. As we continue to grow and expand our reach, we're actively seeking compassionate individuals who share our values and are eager to make a difference in the lives of others. With a wide range of job opportunities available in various roles and locations, including the Lower Mainland, Victoria, Kelowna, and the Interior, Baptist Housing offers the perfect environment for those seeking fulfilling careers with opportunities for growth and development. Join us and be part of a team where every role contributes to creating vibrant communities where seniors can thrive and enjoy life to the fullest. Explore our job opportunities and discover why Baptist Housing is the ideal place to build your career while making a meaningful impact in your community.
Our Promise: At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized.
Why Work at Baptist Housing? • Meaningful Service: Your work matters! You can make a real impact on the lives of our residents. Your role is both fulfilling and purposeful. • Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves. • Recognition & Appreciation: Experience appreciation events and receive recognition awards through our team programs.