Join us in re-imagining health care with the largest social enterprise in Canada. SE Health is leading a multi-year enterprise transformation project that leverages human-centered design to be at the forefront of innovation within the healthcare sector. As a leader in home care, we are expanding and enhancing our capabilities to provide personalized experiences using new platforms and cloud-native architectures, ensuring privacy and security by design. Our transformation is grounded in guiding principles drive to ensure that we prioritize team decisions, long-term planning, process standardization, data-driven insights, and balanced user adoption. If you are driven by the desire to have an impact, change the world of health care and shape the future, we invite you to be part of our journey.

Job Summary:
Reporting to the Senior Director, Business Transformation, the Business Analysis Specialist will play a key role in supporting SE to achieve overall performance targets and transition to new or improved operational solutions. Working in tandem with Operations, Information Services / Technology and other supporting teams, the BA Specialist is responsible for leading the identification, planning and implementation of technology- and process-based solutions in operations.

Job Responsibilities:

Requirements Gathering and Stakeholder Engagement

• Collaborate with operational and technical stakeholders to understand business needs, objectives and use cases.
• Facilitate interviews, focus groups, and workflow observations to identify pain points and elicit requirements.
• Document functional and non-functional requirements for system solutions, ensuring sufficient requirements management and tracking.
• Maintain business relationships with stakeholders to ensure successful implementations that enable system-wide improvements and sustainability.

Data Analysis and Reporting

• Lead ongoing evaluations of operational processes through the analysis and interpretation of complex data and performance metrics, with the aim of recommending and implementing optimization strategies.
• Build dashboards and reports using tools like Power BI, Excel, and others.

Process Improvement and Workflow Optimization

• Map current- and future-state workflows using tools like Visio and others.
• Identify bottlenecks and inefficiencies in operational processes.
• Lead and participate in process and quality improvement activities such as FMEA, Value Stream Mapping, and Root Cause Analysis to improve care delivery and reduce waste.

Project Leadership

• Lead the planning, implementation, and execution of strategic operations improvement initiatives
• Coordinate with cross-functional teams including administrators, clinicians, technical teams, finance and human resources.
• Perform project management activities including developing and managing project schedules, managing project communications, and implementing risk mitigation strategies
• Define key performance indicators to measure the success of initiatives and track data to demonstrate outcomes.
• Lead sustainability planning and ensure a smooth handover to Operations at project closure.

Solution Identification and Validation

• Stay up to date on the latest advancements to automate and modernize systems and processes.
• Participate in the selection of new / revised software applications, ensuring solutions meet business needs and requirements.
• Perform quality assurance, including defining the test approach, developing test cases, and executing testing.
• Support user acceptance testing (UAT) with end-users.
• Document issues and ensure resolution prior to go-live.

Training and Change Management

• Lead and participate in change management planning and execution of identified tactics to support solution implementation.
• Create training materials and other collateral (e.g., job aids, etc.).
• Coordinate and facilitate the delivery of training sessions across sites, including evaluation of training effectiveness to identify opportunities and lessons learned.

Qualifications:

• Degree in Business / Information Systems / Health Sciences or related field with supplemental business education is preferred (equivalent education and experience will be considered)
• Minimum 5 to 10 years’ business analysis experience
• Excellent problem solving and analytical skills
• Strong verbal and written communication skills, including cross-functional communication and experience with group facilitation
• Experience in joint application design sessions with build team or external vendor
• Experience delivering training (in-person and virtual)
• Certified Business Analysis Profession (CBAP) certification preferred
• Project Management Profession (PMP) certification preferred
• Knowledge of and experience with process improvement methodologies (e.g., Lean, IHI, etc.)
• Intermediate to advanced skills in MS Office applications
• Experience with MicroStrategy, Power BI or other business intelligence tools
• Strong teamwork orientation and ability to effectively interact with cross-functional teams

Why Join SE Health?

• Competitive Compensation – Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay, car loan support and exclusive staff perks.
• Flexibility & Support – Our SE Flex program offers a unique hybrid model with work-from-home options, flexible scheduling, and a supportive culture to help you thrive.
• Meaningful Impact – As a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.
• Growth & Development – Access tuition assistance, training, and career advancement opportunities across our growing organization.

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.