Team Lead, Customer Service - National Accounts
Top Benefits
About the role
Why Choose Us: We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day. General Description: Reporting to the National Account Manager, this position is responsible for the supervision of the Customer Service staff and all activities that contribute to new customers and the retention of customers that result in revenue growth. The National Accounts Customer Service Team Lead provides on-going performance reviews and coaching to support the customer service representatives in achieving their goals and targets. As a Customer Service Team Lead with us, the minimum responsibilities are: Respond to customer service and sales inquiries via email using professional written communication. Oversee the National Accounts Customer Service team, including scheduling and communicating and monitoring performance objectives. Establishes effective strategies for maintaining price increases and sales against set targets. Provides guidance with service complaints and handles escalated concerns regarding services, products, billing, and pricing concerns. Works directly with our districts to resolve service complaints. Coaches the team on sales techniques and retention. Leads the telemarketing sales for all available services, lines of business, pricing structures, and ensures the team offers additional services as appropriate to existing customers. Generates revenue through various sources. Implements and maintains retention efforts, new customer experiences Bilingualism (English and French) is considered a strong asset and is preferred for this position. What We Need From You: Post-secondary education or equivalent. 3-4 years of Customer service supervisory experience, including sales experience. 1-2 years’ experience in a telephone service environment. Excellent numeracy skills to handle discussions on invoice details and understand customer credits. Excellent time management and prioritization skills. Strong working knowledge of Microsoft Office, and ability to learn new software Strong written and oral communication skills. Experience with Trux software an asset. What You’ll Get From Us: Competitive Wages (S70,000 - $80,000 annually plus bonus) Retirement Plan with company match; let us help you save for your future Benefits; Medical, Dental, Vision Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan Insurance: Life, Short Term/Long Term Disability We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight. Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.
Not the right fit? Search for Team Lead, Customer Service jobs in Qikiqtaaluk Region, Nunavut, Canada
About Waste Connections
Pick your destination. We’ll help you get there. That’s how we’ve been growing our local teams and our national recognition for more than 20 years. Our culture is rooted in the idea that our leaders are here to serve our employees. That means wherever you’re headed on your journey – to a new role, to a better lifestyle, or simply to those moments on the job that stick with you – rest assured, we’ll be traveling along with you.
We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
Similar Jobs
Team Lead, Customer Service - National Accounts
Top Benefits
About the role
Why Choose Us: We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day. General Description: Reporting to the National Account Manager, this position is responsible for the supervision of the Customer Service staff and all activities that contribute to new customers and the retention of customers that result in revenue growth. The National Accounts Customer Service Team Lead provides on-going performance reviews and coaching to support the customer service representatives in achieving their goals and targets. As a Customer Service Team Lead with us, the minimum responsibilities are: Respond to customer service and sales inquiries via email using professional written communication. Oversee the National Accounts Customer Service team, including scheduling and communicating and monitoring performance objectives. Establishes effective strategies for maintaining price increases and sales against set targets. Provides guidance with service complaints and handles escalated concerns regarding services, products, billing, and pricing concerns. Works directly with our districts to resolve service complaints. Coaches the team on sales techniques and retention. Leads the telemarketing sales for all available services, lines of business, pricing structures, and ensures the team offers additional services as appropriate to existing customers. Generates revenue through various sources. Implements and maintains retention efforts, new customer experiences Bilingualism (English and French) is considered a strong asset and is preferred for this position. What We Need From You: Post-secondary education or equivalent. 3-4 years of Customer service supervisory experience, including sales experience. 1-2 years’ experience in a telephone service environment. Excellent numeracy skills to handle discussions on invoice details and understand customer credits. Excellent time management and prioritization skills. Strong working knowledge of Microsoft Office, and ability to learn new software Strong written and oral communication skills. Experience with Trux software an asset. What You’ll Get From Us: Competitive Wages (S70,000 - $80,000 annually plus bonus) Retirement Plan with company match; let us help you save for your future Benefits; Medical, Dental, Vision Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan Insurance: Life, Short Term/Long Term Disability We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight. Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.
Not the right fit? Search for Team Lead, Customer Service jobs in Qikiqtaaluk Region, Nunavut, Canada
About Waste Connections
Pick your destination. We’ll help you get there. That’s how we’ve been growing our local teams and our national recognition for more than 20 years. Our culture is rooted in the idea that our leaders are here to serve our employees. That means wherever you’re headed on your journey – to a new role, to a better lifestyle, or simply to those moments on the job that stick with you – rest assured, we’ll be traveling along with you.
We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.