Customer Care and Reservations Specialist
Top Benefits
About the role
At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team!
We are currently seeking a Fixed-Term Customer Care & Reservations Specialist to join our team**.**
Job Duties:
- Travel Agency Support. Assisting travel agencies with reservation and ticketing support
- Eticket Database Maintenance
- Daily maintenance of our eticket database
- Processing open coupons
- Processing exception etickets
- Daily processing of the eticket ETL error queue
- Daily maintenance of our eticket database
- GDS reject Queue Maintenance
- Daily on-time processing of the GDS reject queue
- Tier 2 Ticketing Support
- Assisting PAL Airline station CSR’s with reservation and ticketing support of GDS, Interline and Codeshare bookings
- Assisting Other Airline Partner helpdesks with reservation and ticketing support of FIM/Interline/Codeshare Bookings
- Reservations Agent duties as required
- Quote fares and book flights for customers;
- Provide customers with necessary information connected with flights;
- Communicate with customers to determine individual needs;
- Must make use of excellent communication and sales skills;
- Respond to cargo inquires providing freight quotes, fares, reservations, revenue reporting, sales reporting, lost and damage bag reporting, and answering phones;
- When necessary, identify and implement solutions to meet evolving industry and customer needs;
- Other duties as assigned.
Qualifications:
- Completion of secondary schooling in a related field is required
- 1+ years of customer service experience is required
- 1+ years of technical support experience is preferred
- Experience in Travel and Tourism is preferred
What we offer:
- Travel privileges with PAL and its network
- Comprehensive health benefits including medical, dental, vision, and life insurance
- Defined Contribution Pension Plan
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs
PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.
Only those candidates selected for an interview will be contacted. Thank you.
#PALAirlines
About PAL Aerospace
A proud member of the Exchange Income Corporation family of companies, PAL Aerospace is a Canadian-owned and operated global aerospace and defence company. With a focus on intelligence, surveillance, and reconnaissance, in-service support solutions, aircraft engineering and modification and crew resource management training. PAL Aerospace is internationally recognized by governments, militaries, and industry for on time/on budget delivery and high reliability rates. PAL Aerospace offers a single point of accountability for its programs and takes pride in being the trusted choice for clients worldwide.
Customer Care and Reservations Specialist
Top Benefits
About the role
At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team!
We are currently seeking a Fixed-Term Customer Care & Reservations Specialist to join our team**.**
Job Duties:
- Travel Agency Support. Assisting travel agencies with reservation and ticketing support
- Eticket Database Maintenance
- Daily maintenance of our eticket database
- Processing open coupons
- Processing exception etickets
- Daily processing of the eticket ETL error queue
- Daily maintenance of our eticket database
- GDS reject Queue Maintenance
- Daily on-time processing of the GDS reject queue
- Tier 2 Ticketing Support
- Assisting PAL Airline station CSR’s with reservation and ticketing support of GDS, Interline and Codeshare bookings
- Assisting Other Airline Partner helpdesks with reservation and ticketing support of FIM/Interline/Codeshare Bookings
- Reservations Agent duties as required
- Quote fares and book flights for customers;
- Provide customers with necessary information connected with flights;
- Communicate with customers to determine individual needs;
- Must make use of excellent communication and sales skills;
- Respond to cargo inquires providing freight quotes, fares, reservations, revenue reporting, sales reporting, lost and damage bag reporting, and answering phones;
- When necessary, identify and implement solutions to meet evolving industry and customer needs;
- Other duties as assigned.
Qualifications:
- Completion of secondary schooling in a related field is required
- 1+ years of customer service experience is required
- 1+ years of technical support experience is preferred
- Experience in Travel and Tourism is preferred
What we offer:
- Travel privileges with PAL and its network
- Comprehensive health benefits including medical, dental, vision, and life insurance
- Defined Contribution Pension Plan
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs
PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.
Only those candidates selected for an interview will be contacted. Thank you.
#PALAirlines
About PAL Aerospace
A proud member of the Exchange Income Corporation family of companies, PAL Aerospace is a Canadian-owned and operated global aerospace and defence company. With a focus on intelligence, surveillance, and reconnaissance, in-service support solutions, aircraft engineering and modification and crew resource management training. PAL Aerospace is internationally recognized by governments, militaries, and industry for on time/on budget delivery and high reliability rates. PAL Aerospace offers a single point of accountability for its programs and takes pride in being the trusted choice for clients worldwide.