Top Benefits
About the role
JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
The role of Logistics coordinator carries out scheduling, dispatching, and coordinating activities of independent delivery teams, ensuring the day is set up for success. Other responsibilities include promoting exceptional customer service experience while achieving on-time delivery performance as well as Data recording and analysis.
SHIFT: Monday to Friday 8:00am-4:30pm
RESPONSIBILITIES
- Ensuring the timely and efficient movement of units, coordinating shipments, and tracking deliveries.
- Addressing and resolving any issues or challenges that arise during the logistics process, including delays, damages, or discrepancies.
- Providing excellent customer service by addressing inquiries, resolving issues, and maintaining positive relationships with clients and partners.
- Coordinating and dispatching freight at pre-determined distribution centers.
- Assisting carriers with delivery challenges and communicating changes to service requirements
- Trace orders as required and notify appropriate stakeholders.
- Sorting and filing paperwork for the clients.
- Receiving and sending daily correspondence to enhance seamless delivery operations ensuring customer satisfaction.
- Compile data, statistics and other information to support research activities.
- Track and update delivery teams of on the road changes in the routes to ensure last mile delivery.
- Providing PODs and Acceptance Forms to our Claims Resolution Department to avoid potential claims from the clients.
- Monitoring the daily deliveries and preparing reports presenting the KPI requirements and comparing them to the team’s performance.
- Preparing and sending the work schedule to the delivery teams and to the departments concerned.
- Answer telephone and electronic enquiries and relay telephone calls and messages
EDUCATION
- Completion of secondary school or college or equivalent business administration experience is preferred.
COMPETENCIES
- Customer Centricity
- Advance Excel Knowledge
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Communication
- Always Improving Mindset
- Time Management
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
About Metro Supply Chain
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fuelled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain has been recognized as one of Canada’s Best Managed Companies for its strategic expertise, culture of innovation and commitment to its people and local communities.
Chaîne d'approvisionnement Metro est un partenaire stratégique en matière de solutions de chaîne d'approvisionnement pour certaines des organisations les plus réputées et à la croissance la plus rapide au monde. Depuis 50 ans, elle excelle dans l'élaboration de solutions intégrées et fondées sur des données, alimentées par des systèmes et des technologies de pointe, qui répondent à des besoins de distribution complexes et exigeants. Gérant désormais 19 millions de pieds carrés à partir de plus de 175 sites répartis en Amérique du Nord et au Royaume-Uni, avec une équipe de 9 000 personnes, elle est l'une des plus grandes entreprises privées de solutions de chaîne d'approvisionnement établies au Canada. Chaîne d’approvisionnement Metro a été reconnue comme l'une des sociétés les mieux gérées au Canada pour son expertise stratégique, sa culture axée sur l'innovation et son engagement envers son personnel et les communautés locales.
Top Benefits
About the role
JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
The role of Logistics coordinator carries out scheduling, dispatching, and coordinating activities of independent delivery teams, ensuring the day is set up for success. Other responsibilities include promoting exceptional customer service experience while achieving on-time delivery performance as well as Data recording and analysis.
SHIFT: Monday to Friday 8:00am-4:30pm
RESPONSIBILITIES
- Ensuring the timely and efficient movement of units, coordinating shipments, and tracking deliveries.
- Addressing and resolving any issues or challenges that arise during the logistics process, including delays, damages, or discrepancies.
- Providing excellent customer service by addressing inquiries, resolving issues, and maintaining positive relationships with clients and partners.
- Coordinating and dispatching freight at pre-determined distribution centers.
- Assisting carriers with delivery challenges and communicating changes to service requirements
- Trace orders as required and notify appropriate stakeholders.
- Sorting and filing paperwork for the clients.
- Receiving and sending daily correspondence to enhance seamless delivery operations ensuring customer satisfaction.
- Compile data, statistics and other information to support research activities.
- Track and update delivery teams of on the road changes in the routes to ensure last mile delivery.
- Providing PODs and Acceptance Forms to our Claims Resolution Department to avoid potential claims from the clients.
- Monitoring the daily deliveries and preparing reports presenting the KPI requirements and comparing them to the team’s performance.
- Preparing and sending the work schedule to the delivery teams and to the departments concerned.
- Answer telephone and electronic enquiries and relay telephone calls and messages
EDUCATION
- Completion of secondary school or college or equivalent business administration experience is preferred.
COMPETENCIES
- Customer Centricity
- Advance Excel Knowledge
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Communication
- Always Improving Mindset
- Time Management
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
About Metro Supply Chain
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fuelled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain has been recognized as one of Canada’s Best Managed Companies for its strategic expertise, culture of innovation and commitment to its people and local communities.
Chaîne d'approvisionnement Metro est un partenaire stratégique en matière de solutions de chaîne d'approvisionnement pour certaines des organisations les plus réputées et à la croissance la plus rapide au monde. Depuis 50 ans, elle excelle dans l'élaboration de solutions intégrées et fondées sur des données, alimentées par des systèmes et des technologies de pointe, qui répondent à des besoins de distribution complexes et exigeants. Gérant désormais 19 millions de pieds carrés à partir de plus de 175 sites répartis en Amérique du Nord et au Royaume-Uni, avec une équipe de 9 000 personnes, elle est l'une des plus grandes entreprises privées de solutions de chaîne d'approvisionnement établies au Canada. Chaîne d’approvisionnement Metro a été reconnue comme l'une des sociétés les mieux gérées au Canada pour son expertise stratégique, sa culture axée sur l'innovation et son engagement envers son personnel et les communautés locales.