Top Benefits
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you’ll be doing
The Relationship Officer is responsible for managing day-to-day relationship with third party business partners to optimize business results and continually achieve and exceed targeted portfolio performance.
The individual in this role evaluates the effectiveness of assigned business partners’ performance to provide them with comprehensive coaching and development plans, while anticipating and adapting to changes in new market conditions and/or legislations. As part of the Relationship Officer team, the candidate actively shares and champions best practices with the Unsecured Recovery Operations team to promote consistency in benchmarking portfolio and business partner performance, and continually improves departmental practices with the goal to maximize the return on investment.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How you’ll succeed
- Client focused – Responds to extremely complex and/or sensitive client escalations.
- Problem solving – Sets clear performance expectations, monitor progress and provide business partners with feedback and direction to optimize business results and promote efficiency and timely account resolution.
- Adaptable and Flexible – Supports the achievement of Recovery Operations business objectives and portfolio targets through extensive and effective analysis, interpretation and comprehension of various reports and financial data, to influence Business Partners’ performance, while minimizing financial loss and/or risk to CIBC.
Who you are
- You are a bold and authentic leader. You represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation and meetings. (E.g. support and audit teams)
- You're passionate about people. You develop and strengthen strategic relationships with business partners to become a unified front in the recovery process.
- You give meaning to data. You enjoy researching, gathering data, analyzing, leading and/or providing support, as required, on projects to identify operational impacts and recommend solutions to management.
- You embrace and champion change. You leverage networks and improve knowledge of collection, governance, audit and compliance practices to effectively adapt recovery strategies in response to audit findings, changes in market conditions and/or legislations.
- You're driven by collective success. You participate in departmental, corporate, or national projects as the designated representative and provide subject matter expertise.
- You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
- Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
-
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
-
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
-
Subject to plan and program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-750 Law Ave. W., E4
Employment Type
Regular
Weekly Hours
37.5
Skills
Account Collections, Collection Processes, Collections Development, Debt Collection Litigation, Debt Collections, Debt Management, Judgment Collections, Legal Collection
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
Top Benefits
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you’ll be doing
The Relationship Officer is responsible for managing day-to-day relationship with third party business partners to optimize business results and continually achieve and exceed targeted portfolio performance.
The individual in this role evaluates the effectiveness of assigned business partners’ performance to provide them with comprehensive coaching and development plans, while anticipating and adapting to changes in new market conditions and/or legislations. As part of the Relationship Officer team, the candidate actively shares and champions best practices with the Unsecured Recovery Operations team to promote consistency in benchmarking portfolio and business partner performance, and continually improves departmental practices with the goal to maximize the return on investment.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How you’ll succeed
- Client focused – Responds to extremely complex and/or sensitive client escalations.
- Problem solving – Sets clear performance expectations, monitor progress and provide business partners with feedback and direction to optimize business results and promote efficiency and timely account resolution.
- Adaptable and Flexible – Supports the achievement of Recovery Operations business objectives and portfolio targets through extensive and effective analysis, interpretation and comprehension of various reports and financial data, to influence Business Partners’ performance, while minimizing financial loss and/or risk to CIBC.
Who you are
- You are a bold and authentic leader. You represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation and meetings. (E.g. support and audit teams)
- You're passionate about people. You develop and strengthen strategic relationships with business partners to become a unified front in the recovery process.
- You give meaning to data. You enjoy researching, gathering data, analyzing, leading and/or providing support, as required, on projects to identify operational impacts and recommend solutions to management.
- You embrace and champion change. You leverage networks and improve knowledge of collection, governance, audit and compliance practices to effectively adapt recovery strategies in response to audit findings, changes in market conditions and/or legislations.
- You're driven by collective success. You participate in departmental, corporate, or national projects as the designated representative and provide subject matter expertise.
- You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
- Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
-
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
-
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
-
Subject to plan and program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-750 Law Ave. W., E4
Employment Type
Regular
Weekly Hours
37.5
Skills
Account Collections, Collection Processes, Collections Development, Debt Collection Litigation, Debt Collections, Debt Management, Judgment Collections, Legal Collection
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.