Job Summary:

JOB DESCRIPTION – Product Manager – TM1 Entry Core Location: Toronto, ON

Division: Ticketmaster NA

Line Manager: Director – Digital Ticketing Product

Contract Terms: Permanent, 37.5 hours per week

THE TEAM

Imagine being at the forefront of ensuring secure and seamless access to millions of live events worldwide. At Ticketmaster, the Access Control Team isn't just about gates and scanners – we are the architects of trust, the digital guardians who empower fans to experience the magic of live entertainment without a hitch.

THE JOB

Be a Guardian of Access in a World of Live Events: Join Our Ticketmaster Access Control Team!

At the heart of live event operations, TM1 Entry is Ticketmaster’s enterprise-grade access control platform, enabling our clients to manage secure, seamless, and scalable entry experiences across venues worldwide.

As a Product Manager on the TM1 Entry team, you’ll help shape the future of our SaaS platform, ensuring it continues to meet the evolving needs of our clients—from stadiums and arenas to theaters and clubs. You’ll work at the intersection of software and hardware, driving API integrations with a growing ecosystem of access control partners and helping our clients deliver reliable, real-time entry experiences.

This is a high-impact role where your work will directly influence operational efficiency, security, and guest satisfaction at some of the world’s most iconic events. If you're passionate about building scalable platforms, solving complex problems, and delivering value to enterprise clients, we’d love to hear from you.

What You Will Be Doing

• Lead, socialize and evangelize the product strategy and roadmap for our TM1 Entry product space to leaders, stakeholders, and collaborators.
• Perform business analysis, competitive research and client interviews to understand the needs, concerns, needs and aspirations of Ticketmaster’s enterprise clients globally.
• Work with developers and designers, propose and drive implementation of the experience, frameworks, services and components that drive measurable and sustained business value for Ticketmaster and our enterprise clients.
• Understand and discuss concepts and propose new product ideas with non-technical and technical employees.
• Establish OKRs for your product portfolio; continuously analyzing and reporting on the performance of features in production, reflecting on successes and identifying areas for continuous improvement
• Transform business requirements into clear, actionable and well-prioritized user stories, wireframes, diagrams, data models, functional prototypes and any other development artifacts that guide your development team from whiteboard to web.
• Collaborate on the go-to-market plans and activities for your products/features
• Triage incoming issues and feature requests. Monitor and contribute to the swift resolution of major incidents involving your products/features.
• Perform User Acceptance tests prior to release to ensure that customer and business needs are being satisfied throughout the product lifecycle
• Be the internal and external champion and subject matter expert for your products and their associated features, communicating your team’s status and roadmap to stakeholders and customers

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional projects and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 3+ years product management experience, ideally in a technical product management capacity. B2B2C experience is an advantage.
• Experience developing or integrating with B2B, eCommerce or enterprise tooling platforms or services, and customer service or support applications.
• Demonstrable knowledge of enterprise-grade software development architectures, frameworks, languages, protocols, methodologies, and tools. No prior coding experience is required but proven ability to develop rapid prototypes and understand/discuss architectural tradeoffs with highly technical teammates is highly desired
• Excellent presentation, interpersonal and written communication skills in English.
• Experience in working cross-functionally, globally with multiple stakeholders
• Hands on experience juggling multiple product workstreams in a fast-paced environment and prioritizing your to-do list as well as your design and developer partners
• Mastery of agile software development practices, paired with an interest or proven ability to apply them in a matrixed organization packed with world class engineers

You (behavioural Skills)

• Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally
• Ability to earn trust and develop relationships and partnerships with internal and external team members
• Are self-driven, proactive and dedicated; able to operate autonomously and efficiently in an entrepreneurial setting
• Have exceptional quantitative data analysis, critical thinking skills and an ability to spot trends and derive actionable conclusions from sparse datasets
• Are a learner who thinks holistically and connects dots across domains
• Expertise in a broad range of business problems and their various system solutions. B2B, SaaS or Enterprise design experience is a plus.
• Detail oriented with strong time management and organizational skills
• Strong problem solving and critical thinking skills
• Ability to manage competing priorities with little supervisory input
• Flexible and responsive to changing situations
• Self-motivated and focused on achieving results

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values: Reliability

• We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork

• We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity

• We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging

• We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.