Stephenson’s Rental Services is a Canadian owned and operated success story and a trusted leader in the equipment rental industry. We don’t just rent equipment – we fuel projects, power progress, and help our customers get the job done right. Proudly serving customers in Alberta, Ontario, and Quebec by way of our values: Respect, Passion, Simplicity, Progressive Thinking and a Family Focus, we’re looking for hands-on and team-focused individuals who thrive in a fast-paced environment to join our family for the existing vacancy described below.

How you’ll contribute

As Hub Manager, you will manage the daily operations of a store with over $10M in annual revenues. Delivering exceptional service to all customers and serving as leadership to staff, you will maximize revenue and control costs by:

• Demonstrate initiative and motivate staff to ensure sales/budget targets are met and that everyone is using the We CARE model for customer service excellence.
• Hold employees accountable for daily activities, business and personal objectives as well as use of PPE and health and safety at the store.
• Address employee and customer concerns and maximizes their engagement.
• Provide written and verbal communication to staff, peers, senior management, and customers, including fostering an environment of open and professional communication by listening and actioning all requests.
• Ensure compliance of policies and all relevant government legislation.
• Accountable for the employee life cycle form hiring to departure including development, coaching, performance and employee relations.
• Lead staff development activities as part of succession and personal development planning to increase selling ability and growth potential.
• Oversee and ensure that sales/revenue targets are set and achieved. Has a strong understanding of the market including understanding competitors and local initiatives.
• Develop and use tools and metrics to analyze and report on status of the business.
• Develop programs and initiatives to maximize results.
• Drives in-store merchandising initiatives. This includes pricing, inventory control, product placement, etc.
• Develop and achieve annual budgets. Authorize all expenditures, approves invoices, ensures daily cash deposits and controls petty cash.
• Maintain all inventory control documents to preserve the integrity of the Rental Management computer system.
• Ensure all store documentation, invoices and system information are accurate.
• Monitor disputes, monthly billing, over-due accounts, invoicing, etc.
• Oversee daily “COMPASS” to ensure completion.
• Adhere to and enforce all Company safety standards, SOPs, policies and practices surrounding Health & Safety with all staff and visitors to the site.

What we’re looking for

• Minimum 2-5 years’ experience in a Management or Leadership role, preferably within heavy equipment rental, construction, home improvement, or related industries
• Post-Secondary Diploma or Degree preferred
• Valid G-Class (ON)/Class 5 (AB) Driver’s License with clean abstract.
• MS Office Suite experience and advanced computer literacy
• Strong leadership, organization, and communication skills
• Exceptional interpersonal, decision making, and problem-solving skills with a focus on quality and safety
• Able to multi-task and work effectively in a fast-paced team environment

Why you’ll love working here

• Safety is our #1 priority
• Competitive wages and bonus opportunities
• Paid time off
• Company paid benefits including health, dental and vision care
• Life insurance and RRSP matching
• Annual uniform and PPE allowance
• Discounted gym membership and exclusive store discounts
• Internal training, career development, mentorship, and apprenticeship options
• A tight-knit team that treats you like family

We are thankful to all applicants, and will reach out to those that qualify. While our applicant tracking system has AI capability, it is not used to screen, assess, or select candidates.

Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process.