The Administrative Assistant for Drs. Aaron Gazendam & Seper Ekhtiari, is an integral part of a busy and dynamic clinical practice within the Division of Orthopaedics at the Mount Sinai Hospital. You will be expected to exercise sound judgment and independence while managing the day-to-day related administrative activities. You will possess an excellent understanding of the issues facing a large, diverse, and complex medical department in an Academic Teaching Hospital, as well as demonstrate a strong commitment to quality customer service, applying excellent problem solving and communication skills. You will work under the supervision of the Office Administrator and Drs. Aaron Gazendam & Seper Ekhtiari.

In This Role You Will

• Deliver superior customer service to patients, families, and external partners in person and over the phone
• Prepare and organize weekly O.R. reports to support pre-operative planning
• Book patient appointments and diagnostic tests (e.g., MRI, CT Scan, ECG) as recommended by physicians
• Schedule patient surgeries and coordinate timely Pre-Admission Unit appointments, ensuring all required documentation is completed accurately
• Validate OHIP health cards and manage patient registration processes
• Enter surgical cases in the online booking program and monitor wait times in compliance with WTIS standards
• Process and renew physical membership fees and dues
• Retrieve release-of-information documents from patient charts and forward to physicians, legal offices, and WSIB as required
• Collaborate with administrative support staff to ensure efficient clinic operations
• Provide general administrative support including managing calls, couriers, mail, photocopying, faxing, filing, ordering supplies, and resolving issues as they arise
• Complete OHIP billing in accordance with established procedures
• Perform other duties consistent with the job classification as required

Job Requirements Mandatory

• Successful completion of a college diploma from an accredited educational institution

• 2 years of related experience preferably working within a clinic/health environment

• Applicants with proven equivalent recent and related training and experience may be considered

Preferred

• A college diploma in the field of Medical Office or Business Administration
• Proficiency with medical terminology and medical dicta-typing

Skills and Knowledge

• Proficiency with various EMRs and booking systems
• Knowledge of billing procedures and healthcare laws is beneficial
• Proficient in Microsoft Word, Excel, Power Point, Outlook
• Demonstrated work ethic; positive, client focused attitude; superior professionalism; dependability and reliability; demonstrated commitment to providing outstanding customer service
• Superior written/oral communication and presentation skills; excellent interpersonal and relationship building skills; ability to effectively convey factual information and detailed explanations
• Confident time management, organizational and self-planning skills displaying flexibility by adjusting work schedules according to changing priorities, meeting demanding deadlines and producing high quality work
• Demonstrated ability to make decisions, exercise good judgment, discretion and initiative when dealing with confidential information and/or in responding to inquiries
• Demonstrated satisfactory work performance and attendance record

If this sounds like you and you feel ready to build your clerical career within health care, apply now and let us know why you’d be a great addition to our team.