Top Benefits
About the role
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Position Summary: The Inside Sales Representative provides administrative and customer support for the Canada region, with a focus on managing warranty claims, coordinating expense submissions, and maintaining organized warranty and service documentation. This role ensures timely communication with customers and internal teams to support smooth aftersales operations and overall customer satisfaction.
Key Responsibilities:
- Oversee and manage all warranty claims for the Canada region, ensuring accurate documentation and timely processing.
- Provide customer support for warranty-related inquiries, ensuring prompt and professional resolution.
- Maintain and update the warranty dashboard and related records in the shared folder for tracking and reporting purposes.
- Support SMSM warranty activities, ensuring alignment with internal standards and reporting requirements.
- Assist with expense claim submissions through the Maycur system, ensuring compliance with company policies.
- Provide general administrative support to the Canada regional team, including coordination of documents, reports, and communications.
- Collaborate with sales, aftersales, and functional teams to ensure a seamless flow of information and support customer needs.
- Assist in the sales order process by collaborating with the outside sales team to input data into Salesforce.
Qualifications:
- Previous experience in inside sales, customer service, or administrative support roles (experience with warranty processes preferred).
- Strong organizational skills and attention to detail.
- Excellent communication and problem-solving abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with data tracking tools.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with Maycur or similar expense systems is an asset.
- Prior Salesforce experience is an asset.
Reports to: Country Director
Direct Reports: 0
About Sinoboom North America
Sinoboom North America provides the US and Canadian markets with high-quality, reliable access equipment backed by full-service support and local knowledge. The Sinoboom North American team is proudly made up of industry veterans with a combined 100 years of MEWP experience ready to support your fleet uptime. Our parent company, Sinoboom Intelligent Equipment Co. Ltd., was founded in 2008 and is located in Changsha, China’s capital for construction and heavy machinery manufacturing. Sinoboom specializes in the research and development, manufacture, sales, and service of a wide range of access solutions, boasting one of the global industry’s most complete MEWP product lines. Follow our parent company here: https://www.linkedin.com/company/sinoboom-intelligent-equipment/
Top Benefits
About the role
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Position Summary: The Inside Sales Representative provides administrative and customer support for the Canada region, with a focus on managing warranty claims, coordinating expense submissions, and maintaining organized warranty and service documentation. This role ensures timely communication with customers and internal teams to support smooth aftersales operations and overall customer satisfaction.
Key Responsibilities:
- Oversee and manage all warranty claims for the Canada region, ensuring accurate documentation and timely processing.
- Provide customer support for warranty-related inquiries, ensuring prompt and professional resolution.
- Maintain and update the warranty dashboard and related records in the shared folder for tracking and reporting purposes.
- Support SMSM warranty activities, ensuring alignment with internal standards and reporting requirements.
- Assist with expense claim submissions through the Maycur system, ensuring compliance with company policies.
- Provide general administrative support to the Canada regional team, including coordination of documents, reports, and communications.
- Collaborate with sales, aftersales, and functional teams to ensure a seamless flow of information and support customer needs.
- Assist in the sales order process by collaborating with the outside sales team to input data into Salesforce.
Qualifications:
- Previous experience in inside sales, customer service, or administrative support roles (experience with warranty processes preferred).
- Strong organizational skills and attention to detail.
- Excellent communication and problem-solving abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with data tracking tools.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with Maycur or similar expense systems is an asset.
- Prior Salesforce experience is an asset.
Reports to: Country Director
Direct Reports: 0
About Sinoboom North America
Sinoboom North America provides the US and Canadian markets with high-quality, reliable access equipment backed by full-service support and local knowledge. The Sinoboom North American team is proudly made up of industry veterans with a combined 100 years of MEWP experience ready to support your fleet uptime. Our parent company, Sinoboom Intelligent Equipment Co. Ltd., was founded in 2008 and is located in Changsha, China’s capital for construction and heavy machinery manufacturing. Sinoboom specializes in the research and development, manufacture, sales, and service of a wide range of access solutions, boasting one of the global industry’s most complete MEWP product lines. Follow our parent company here: https://www.linkedin.com/company/sinoboom-intelligent-equipment/