Top Benefits
About the role
Customer Service Representative
Toronto French Academy | Canada (Remote) LocationCanada (Remote) Employment Type: Full-Time Schedule: Monday – Friday Compensation CAD: $20/hour Experience: 3–5 years Language French preferred
About Us
Toronto French Academy is looking for a motivated and customer-focused Customer Service Representative to join our team in Canada. The ideal candidate will be responsible for communicating with prospective and current students, handling inbound and outbound calls, and building relationships with immigration consultants and other relevant partners. This role is ideal for someone who is confident communicating over the phone, organized, professional, and comfortable working in a fast-paced education environment.
Key Responsibilities
Answer incoming calls and respond to customer and student inquiries professionally. Make outbound calls to prospective students and existing leads. Follow up with students regarding programs, inquiries, registrations, and other relevant matters. Reach out to prospective students and maintain regular follow-ups. Build and maintain professional relationships with immigration consultants and other referral partners. Communicate information about Toronto French Academy's programs, services, and enrollment process. Understand customer needs and provide appropriate information or direct inquiries to the relevant team. Maintain accurate records of calls, leads, follow-ups, and customer interactions in the CRM/ATS. Follow up consistently with leads to support conversions and enrollment. Handle customer concerns professionally and escalate complex issues when required. Coordinate with internal teams to ensure a smooth student experience. Maintain a professional and positive customer service experience across all communication channels. Meet assigned call, follow-up, lead-management, and customer service targets.
Qualifications
3–5 years of experience in customer service, sales support, admissions, or a related client-facing role. Excellent verbal and written communication skills; French proficiency is a strong asset. Confident and professional phone manner, with experience handling both inbound and outbound calls. Strong organizational skills and attention to detail, with the ability to manage multiple follow-ups. Experience working with a CRM or ATS to track leads and interactions. Self-motivated and reliable, with the ability to work independently in a remote environment.
What We Offer
Fully remote role with a consistent Monday–Friday schedule. The opportunity to grow with a fast-paced, expanding education institution. A supportive, collaborative team environment.
Not the right fit? Search for Customer Service Representative jobs in Canada
About Toronto French Academy (TFA)
Toronto French Academy (TFA) is a leading French language school in Toronto, specializing in preparing students for the TEF exam. With over 480 students and 26 active tutors, TFA is dedicated to providing high-quality, personalized education that helps learners of all levels achieve fluency in French.
Similar Jobs
Top Benefits
About the role
Customer Service Representative
Toronto French Academy | Canada (Remote) LocationCanada (Remote) Employment Type: Full-Time Schedule: Monday – Friday Compensation CAD: $20/hour Experience: 3–5 years Language French preferred
About Us
Toronto French Academy is looking for a motivated and customer-focused Customer Service Representative to join our team in Canada. The ideal candidate will be responsible for communicating with prospective and current students, handling inbound and outbound calls, and building relationships with immigration consultants and other relevant partners. This role is ideal for someone who is confident communicating over the phone, organized, professional, and comfortable working in a fast-paced education environment.
Key Responsibilities
Answer incoming calls and respond to customer and student inquiries professionally. Make outbound calls to prospective students and existing leads. Follow up with students regarding programs, inquiries, registrations, and other relevant matters. Reach out to prospective students and maintain regular follow-ups. Build and maintain professional relationships with immigration consultants and other referral partners. Communicate information about Toronto French Academy's programs, services, and enrollment process. Understand customer needs and provide appropriate information or direct inquiries to the relevant team. Maintain accurate records of calls, leads, follow-ups, and customer interactions in the CRM/ATS. Follow up consistently with leads to support conversions and enrollment. Handle customer concerns professionally and escalate complex issues when required. Coordinate with internal teams to ensure a smooth student experience. Maintain a professional and positive customer service experience across all communication channels. Meet assigned call, follow-up, lead-management, and customer service targets.
Qualifications
3–5 years of experience in customer service, sales support, admissions, or a related client-facing role. Excellent verbal and written communication skills; French proficiency is a strong asset. Confident and professional phone manner, with experience handling both inbound and outbound calls. Strong organizational skills and attention to detail, with the ability to manage multiple follow-ups. Experience working with a CRM or ATS to track leads and interactions. Self-motivated and reliable, with the ability to work independently in a remote environment.
What We Offer
Fully remote role with a consistent Monday–Friday schedule. The opportunity to grow with a fast-paced, expanding education institution. A supportive, collaborative team environment.
Not the right fit? Search for Customer Service Representative jobs in Canada
About Toronto French Academy (TFA)
Toronto French Academy (TFA) is a leading French language school in Toronto, specializing in preparing students for the TEF exam. With over 480 students and 26 active tutors, TFA is dedicated to providing high-quality, personalized education that helps learners of all levels achieve fluency in French.